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Amazon Connect Contact Center Training Self Study Kit

Amazon Connect is an omnichannel cloud contact center. These study kits will teach you how to build the Amazon Connect Virtual Contact Center in a few days. You will learn how to set up Call Center, Text-To-Speech, Amazon Chat/Voice Bot & more.   Engaging tutorials take you from the basics to the advanced features of Amazon Connect.   Follow along with step-by-step guidance to build your contact center from the ground up.

Package Includes:

  • Amazon Connect Contact Center Training Video
  • Amazon Connect Scripting (flow) (coming soon)
  • Unlimited Updates
  • 1 Year Free AWS Connect Lab Access directly with Amazon
  • Free updates

Price - $899



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Cloud Calling & Contact Center Package

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 Unlmited Update

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Contact Center Training Package

$ 1,499.00 5 years

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 Genesys Cloud CX Contact Center

 100 Hours of Lab Access

 Unlimited Update

 Valid for 5 years

Course Outline


  • Chapter 1 - Introduction to Amazon Connect Overview
  • Chapter 2 - Understanding Amazon Contact Center Terminology and Concepts
  • Chapter 3 - Overview of Amazon Connect Architecture Workload
  • Chapter 4 - Overview of Amazon Connect Architecture Deployment Models
  • Chapter 5 - Overview of Amazon Connect Architecture Operational Excellence
  • Chapter 6 - Overview of Amazon Connect Architecture Security Design
  • Chapter 7 - Deploying Amazon Connect Cloud Contact Center
  • Chapter 8 - Understanding Business Hours in Amazon Connect
  • Chapter 9 - Understanding How Routing and Cross Channel Works in Amazon Contact Center
  • Chapter 10 - Overview and Configuration of Amazon Connect Queue
  • Chapter 11 - Understanding and Configuration of Routing Profile, Queue Priority and Delay
  • Chapter 12 - Understaind Precision Routing in Amazon Connect using Routing Proficiencies
  • Chapter 13 - Managing Agent Hierarchies and Settings in Amazon Connect
  • Chapter 14 - Create and Test a Basic Call Flow with Proficiencies and Attributes
  • Chapter 15 - Configuring Chat, Voice and Video Communication via Web Application
  • Chapter 16 - Creating your first Connect Call Flow
  • Chapter 17 - Using Set Voice and Check Office Hours Flow in Amazon Connect
  • Chapter 18 - Using User Define Variable in Connect Contact Flow
  • Chapter 19 - Contact Flow - Collect digits using Store Customer Input
  • Chapter 20 - Creating a basic call flow for transfer to queue
  • Chapter 21 - Using invoke module to call a module
  • Chapter 22 - Distribute Sales calls by Percentage
  • Chapter 23 - Changing Routing Priority based on CLID
  • Chapter 24 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
  • Chapter 25 - Managing Transfer in Amazon AWS Connect
  • Chapter 26 - Overview of Amazon AWS Connect Rule
  • Chapter 27 - Basic Overview of Amazon Lex
  • Chapter 28 - Creating Amazon Connect Customer Profile
  • Chapter 29 - AWS Connect Queues and Routing Profiles Lab
  • Chapter 30 - Building ChatBot using Amazon Lex For Connect
  • Chapter 31 - Creating AWS Connect Contact Flow with Lex Bot
  • Chapter 32 - Creating CloudWatch Logs for Amazon Lex Bot activity
  • Chapter 33 - Integrating Amazon Connect with DynamoDB and Lambda
  • Chapter 34 - Amazon Connect Lambda Integration - Pull Records from Database
  • Chapter 35 - How to use Check and Set Contact Attributes with Lambda Functions
  • Chapter 36 - Creating Contact Flow with Routing Priority and age time
  • Chapter 37 - Amazon Connect Store Customer Input and Authenticate Client
  • Chapter 38 - Managing Agent Status and Security Profile
  • Chapter 39 - Creating Amazon Connect Flow for Call Recording




Sample Chapters

Demo Chapters

Demo Chapters

Demo Chapters

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