Amazon Connect Contact Center Training Video
Amazon Connect is an omnichannel cloud contact center. These study kits will teach you how to build the Amazon Connect Virtual Contact Center in a few days. You will learn how to set up Call Center, Text-To-Speech, Amazon Chat/Voice Bot & more.
Engaging tutorials take you from the basics to the advanced features of Amazon Connect.
Follow along with step-by-step guidance to build your contact center from the ground up.
Package Includes:
- Amazon Connect Contact Center Training Video
- Amazon Connect Scripting (flow) (coming soon)
- Amazon Connect Lex Bot (coming soon)
- Free updates
Price - $899.99 USD
Financing Available offers from
18 monthly payments of $56.14
12 monthly payments of $81.23
6 interest-free payments of $150.00
Course Outline
- Chapter 1 - Introduction to AWS Connect Part 1
- Chapter 1 - Introduction to AWS Connect Part 2
- Chapter 2 - Amazon AWS Connect Architecture - Part 1
- Chapter 2 - Amazon AWS Connect Architecture - Part 2
- Chapter 2 - Amazon AWS Connect Architecture - Part 3
- Chapter 3 - Setting up your first AWS Connect Cloud Contact Center
- Chapter 4 - Overview and Configuration of Amazon AWS Contact Flow
- Chapter 5 - Creating Flow Module to Manage Contact Flow
- Chapter 6 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
- Chapter 7 - Managing Transfer in Amazon AWS Connect
- Chapter 8 - Overview of Amazon AWS Connect Rule
- Chapter 9 - Basic Overview of Amazon Lex
- Chapter x10 - Creating Amazon Connect Customer Profile
- Chapter 11 - AWS Connect Queues and Routing Profiles Lab
- Chapter 12 - Building ChatBot using Amazon Lex For Connect
- Chapter 13 - Creating AWS Connect Contact Flow with Lex Bot
- Chapter 14 - Creating CloudWatch Logs for Amazon Lex Bot activity
- Chapter 15 - Integrating Amazon Connect with DynamoDB and Lambda
- Chapter 16 - Amazon Connect Lambda Integration - Pull Records from Database
- Chapter 17 - Amazon Connect Store Customer Input and Authenticate Client
- Chapter 18 - How to use Check and Set Contact Attributes with Lambda Functions
- Chapter 19 - Creating Contact Flow with Routing Priority and age time
- Chapter 20 - Managing Agent Status and Security Profile
- Chapter 21 - Creating Amazon Connect Flow for Call Recording
Cisco Collaboration
$1,299
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CCNP Collaboration 3.1 +
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CCIE Collaboration 3.1
- WebEx Calling Professional Video Training
- 80 Hours of Lab Access
- Unlimited update
- Email Support from instructor
Cloud Calling & Contact Center
$ 1,499
-
𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐚𝐥𝐥𝐢𝐧𝐠
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𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫
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𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫 Enterprise
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- Microsoft Team Voice
- Email Support from instructor
- 80 Hours of Lab Access*
Contact Center Training video
$1,499
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Cisco UCCE Training with CVP
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Cisco UCCX Training Videos
- 𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫
- 𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫 Enterprise
- 100 Hours of Lab Access
- Unlimited update
- Email Support from instructor
Platinum Package
$1,899
- Access to all 11+ study Kits
- Get access to all lectures and labs
- 200 Hours of Lab Access
- Unlimited update
- Email Support
- *Limited Time Offer
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Email: info@voicebootcamp.com
Tel: +1-877-707-2335
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Our company complies with the U.S. Department of Commerce's Export Administration Regulations (EAR). We ensure that our software services meet all requirements for export and re-export, including obtaining necessary licenses for controlled software.
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We adhere to the regulations set forth by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). We do not engage in business with individuals or entities on the OFAC Specially Designated Nationals (SDN) list or other restricted lists.
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For software with potential military applications, we comply with the U.S. Department of State's International Traffic in Arms Regulations (ITAR). Our company is registered with the Directorate of Defense Trade Controls (DDTC) and secures appropriate export licenses as needed.
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In addition to GDPR, we comply with relevant data privacy laws in all jurisdictions where we operate. Our company employs advanced security protocols to protect user data and ensure privacy.
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PCI Compliance Policy
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Overview
PCI DSS is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. These standards are mandated by the major credit card brands and are intended to protect cardholder data from breaches and fraud.
Key Principles of PCI Compliance
- Build and Maintain a Secure Network
- Firewall Configuration: We maintain and configure firewalls to protect cardholder data.
- Secure Passwords: Default system passwords are replaced with strong, unique passwords.
- Protect Cardholder Data
- Data Encryption: Cardholder data is encrypted during transmission over public networks using HTTPS and other security best practices.
- Data Storage: Stored cardholder data is protected and retained only as long as necessary.
- Maintain a Vulnerability Management Program
- Anti-Virus Software: Anti-virus software is used and regularly updated to protect systems.
- Security Updates: We implement and maintain secure systems and applications through regular updates and patches.
- Implement Strong Access Control Measures
- Need-to-Know Basis: Access to cardholder data is restricted to those who need to know.
- Unique IDs: Unique identification is assigned to each person with computer access.
- Physical Access: Physical access to cardholder data is restricted and monitored.
- Monitor and Test Networks
- Monitoring: Network resources and cardholder data are regularly monitored and tested for security vulnerabilities.
- Log Management: Access to network resources and cardholder data is tracked and monitored through secure logging mechanisms.
- Maintain an Information Security Policy
- Security Policies: An information security policy is maintained and communicated to all employees.
- Training: Employees receive regular training on information security and PCI compliance.
HTTPS and Security Best Practices
Our website, including the payment form, uses HTTPS to encrypt data transmission and ensure secure communications. We adhere to security best practices to prevent vulnerabilities such as card testing and other fraudulent activities.
Safe Handling of Payment Information
When you do business with VoiceBootcamp, you can trust that your payment information is handled safely. We use Stripe for payment processing, which is fully compliant with PCI standards. You can learn more about what PCI compliance means for Stripe by reading about integration security.
Compliance Certification
VoiceBootcamp undergoes regular assessments to ensure compliance with PCI DSS. This includes annual self-assessment questionnaires (SAQs) and regular vulnerability scans by an Approved Scanning Vendor (ASV).
Contact Information
For any questions or concerns regarding our PCI compliance policy, please contact our Compliance Team at info@voicebootcamp.com or+1-877-707-2335
Policy Review
This policy is reviewed annually and updated as necessary to ensure ongoing compliance with PCI DSS and to address new security threats and vulnerabilities.
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