Amazon Connect Contact Center Training Video

Amazon Connect is an omnichannel cloud contact center. These study kits will teach you how to build the Amazon Connect Virtual Contact Center in a few days. You will learn how to set up Call Center, Text-To-Speech, Amazon Chat/Voice Bot & more.   Engaging tutorials take you from the basics to the advanced features of Amazon Connect.   Follow along with step-by-step guidance to build your contact center from the ground up.

Package Includes:

  • Amazon Connect Contact Center Training Video
  • Free updates

Price - $899.99

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Package Deal

Cisco Collaboration

$1,299.99

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Cloud Calling & Contact Center

$​1,499.99​

Contact Center Training video

$1,499.99

Platinum Package

$​1,899.99

  • Access to all 11+ study Kits
  • Get access to all lectures and labs
  • 200 Hours of Lab Access
  • Unlimited update
  • Email Support



Sample Chapters

Demo Chapters

Demo Chapters

Demo Chapters

Course Outline
  • Chapter 1 - Introduction to AWS Connect Part 1
  • Chapter 1 - Introduction to AWS Connect Part 2
  • Chapter 2 - Amazon AWS Connect Architecture - Part 1
  • Chapter 2 - Amazon AWS Connect Architecture - Part 2
  • Chapter 2 - Amazon AWS Connect Architecture - Part 3
  • Chapter 3 - Setting up your first AWS Connect Cloud Contact Center
  • Chapter 4 - Overview and Configuration of Amazon AWS Contact Flow
  • Chapter 5 - Creating Flow Module to Manage Contact Flow
  • Chapter 6 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
  • Chapter 7 - Managing Transfer in Amazon AWS Connect
  • Chapter 8 - Overview of Amazon AWS Connect Rule
  • Chapter 9 - Basic Overview of Amazon Lex
  • Chapter x10 - Creating Amazon Connect Customer Profile
  • Chapter 11 - AWS Connect Queues and Routing Profiles Lab
  • Chapter 12 - Building ChatBot using Amazon Lex For Connect
  • Chapter 13 - Creating AWS Connect Contact Flow with Lex Bot
  • Chapter 14 - Creating CloudWatch Logs for Amazon Lex Bot activity
  • Chapter 15 - Integrating Amazon Connect with DynamoDB and Lambda
  • Chapter 16 - Amazon Connect Lambda Integration - Pull Records from Database
  • Chapter 17 - Amazon Connect Store Customer Input and Authenticate Client
  • Chapter 18 - How to use Check and Set Contact Attributes with Lambda Functions
  • Chapter 19 - Creating Contact Flow with Routing Priority and age time
  • Chapter 20 - Managing Agent Status and Security Profile
  • Chapter 21 - Creating Amazon Connect Flow for Call Recording