Cisco UCCE & PCCE Training with CVP
Elevate your contact center expertise with Cisco UCCE Training Video, a comprehensive and immersive learning program designed to equip you with the knowledge and skills needed to excel in Cisco Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE) solutions.
Package Includes:
- Cisco UCCE & PCCE Deployment & Administration
- Cisco UCCE & PCCE Troubleshooting
- Cisco UCCE & PCCE Advanced Scripting
- Cisco CVP Call Studio Scripting
- 200 Hours of Lab access
Price - $1,299.99 USD
Financing Available offers from 
18 monthly payments of $81.10
12 monthly payments of $117.33
6 interest-free payments of $216.66
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Cisco Collaboration
$1,299
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CCNP Collaboration 3.1 +
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CCIE Collaboration 3.1
- WebEx Calling Professional Video Training
- 80 Hours of Lab Access
- Unlimited update
- Email Support from instructor
Cloud Calling & Contact Center
$ 1,499
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- Microsoft Team Voice
- Email Support from instructor
- 80 Hours of Lab Access*
Contact Center Training video
$1,499โโ
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Cisco UCCE Training with CVP
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Cisco UCCX Training Videos
- ๐๐ข๐ฌ๐๐จ ๐๐๐๐๐ฑ ๐๐จ๐ง๐ญ๐๐๐ญ ๐๐๐ง๐ญ๐๐ซ
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- 100 Hours of Lab Access
- Unlimited update
- Email Support from instructor
Platinum Package
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- Access to all 11+ study Kits
- Get access to all lectures and labs
- 200 Hours of Lab Access
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Learn More Details
Outline
- Chapter 01 - Introduction to UCCE 11.5 and CVP Bootcamp
- Chapter 02 - Architecture of Cisco Contact Center Enterprise
- Chapter 03 - Design Consideration
- Chapter 04 - Deployment Model
- Chapter 05 - Central Controller
- Chapter 06 - Preparing and Installing Cisco UCCE Software
- Chapter 07 - Organizational Units in Active Directory and Web Setup
- Chapter 08 - Unified CCE Central Controller โ Logger
- Chapter 09 - Unified CCE Central Controller โ Router
- Chapter 10 - Agent Desk Settings and VRU Type
- Chapter 11 - Peripheral Gateway PG and CTI Server
- Chapter 12 - Routing Client
- Chapter 13 - Skill Target Sub System
- Chapter 14 - UCCE Call Flow with CVP
- Chapter 15 - Call Routing Post Route from CUCM Call Flow using UCCX
- Chapter 16 - Scripts Editor and Basic Scripting
- Chapter 16 - Scripts Editor and Basic Scripting
- Chapter 17 - Basic Administrative Scripts
- Chapter 18 - Basic Scripting with Call Variables
- Chapter 19 - Overview of Cisco Unified CVP
- Chapter 20 - Configuring VXML Gateway for UCCE and CVP
- Chapter 21 - Creating Network VRU Scripts and CVP Microapp
- Chapter 22 - Creating UCCE Scripts with CVP
- Chapter 23 - Installation and Configurations of Cisco Finesse 11.5
- Chapter 24 - Overview and Installation of Cisco Unified Intelligent Center with Live Data 11.5
- Chapter 25 - Configuration of Cisco CUIC Reporting 11.5
Lecture On Video
- Chapter 01 - Cisco UCCE Introduction to UCCE and CVP Bootcamp
- Chapter 02 - Cisco UCCE Architecture of Cisco Contact Center Enterprise
- Chapter 03 - Cisco UCCE Design Consideration
- Chapter 04 - Cisco UCCE Deployment Model
- Chapter 05 - Cisco UCCE Central Controller
- Chapter 06 - Cisco UCCE Preparing and Installing Cisco UCCE Software
- Chapter 07 - Cisco UCCE Organizational Units in Active Directory and Web Setup
- Chapter 08 - Cisco UCCE Unified CCE Central Controller - Logger
- Chapter 09 - Cisco UCCE Unified CCE Central Controller - Router
- Chapter 10 - Cisco UCCE Agent Desk Settings and VRU Type
- Chapter 11 - Cisco UCCE Peripheral Gateway PG and CTI Server
- Chapter 12 - Cisco UCCE Routing Client
- Chapter 13 - Cisco UCCE skill Target Sub System
- Chapter 14 - Cisco UCCE uCCE Call Flow with CVP
- Chapter 15 - Cisco UCCE Call Routing Post Route from CUCM Call Flow using UCCX
- Chapter 16 - Cisco UCCE Scripts Editor and Basic Scripting
- Chapter 17 - Cisco UCCE Basic Administrative Scripts
- Chapter 18 - Cisco UCCE Basic Scripting with Call Variables
- Chapter 19 - Cisco UCCE Overview of Cisco Unified CVP
- Chapter 20 - Cisco UCCE Configuring VXML Gateway for UCCE and CVP
- Chapter 21 - Cisco UCCE Creating Network VRU Scripts and CVP Microapp
- Chapter 22 - Cisco UCCE Creating UCCE Scripts with CVP
- Chapter 23 - Cisco UCCE Installation and Configurations of Cisco Finesse
- Chapter 24 - Cisco UCCE Overview and Installation of Cisco Unified Intelligent Center with Live Data
- Chapter 25 - Cisco UCCE Configuration of Cisco CUIC Reporting
Lab Outline
- Lab 01 - Preparing Windows Server For Active Directory in UCCE Deployment
- Lab 02 - Preparing and Install Microsoft SQL Server 2014 for UCCE Deployment
- Lab 03 - Deploying Cisco UCCE Base Software
- Lab 04 - Installing and Preparing Cisco CVP Call Server
- Lab 05 - Deploying Cisco CVP Operation Console Manager
- Lab 06 - Prepare and Install Cisco Finesse Server
- Lab 07 - Prepare and Install Cisco Unified Intelligent Center CUIC
- Lab 08 - Preparing UCCE Servers with Instance in Active Directory
- Lab 09 - Simplex - How To Configure ROUTER in Simplex Mode
- Lab 10 - Simplex - How To Configure LOGGER in Simplex Mode
- Lab 11 - Simplex - How To Configure Administrator Server and HDS-DDS in Simplex Mode
- ab 12 - Simplex - Configure PG to support Unified PG with Routing client
- Lab 13 - Simplex - Configure PG to support Unified PG with Non-Routing client
- Lab 14 - Simplex - How to Install CVP Call Server and Operation Console in Distributed Environment
- Lab 15 - Simplex - Configuring VRU PG for CVP
- Lab 16 - Simplex - Configure, Integrate CTI Server and Finesse Server
- Lab 17 - Duplex - Migrate Router and Logger To Duplex Deployment
- Lab 18 - Duplex - Migrate Unified PG in US Cluster To Duplex Deployment
- Lab 19 - Configure Network VRU with Label
- Lab 20 - Modifying Agent Target Rule for CVP Routing Client
- Lab 21 - Configuring CVP To Work with VXML Gateway and UCCE Server
- Lab 22 - Configuring VXML Voice Gateway for Application and Dial peer for CVP
- Lab 23 - Creating ECC Variable For UCCE Scripts to support CVP Call
- Lab 24 - Creating Network VRU Scripts
- Lab 25 - Developing a basic call center script for UCCE with CVP
- Lab 26 - Schedule and Test Cisco UCCE Script with Agent Online
- Lab 27 - Configuring Redundant Finesse Server
- Lab 28 - Configuring Finesse with Variable, Phone Book, Reason Code and Team
- Lab 29 - Configuring Workflow in Cisco Finesse Server for Browser Popup
- Lab 30 -Routing Calls to Multiple Skills Group From Different CUCM Cluster using Enterprise Skills Group Node
- Lab 31 - Configuring Cisco CUIC Reporting For Cisco UCCE Real Time and Historical Databsas
- Lab 32 - Integrating CUIC Reporting Server with UCCE and LDAP User
- Lab 1 - Overview of Cisco UCCE Administration Tools
- Lab 2 - Getting started with Agent Desk Settings
- Lab 3 - Prepare and Configuring Network VRU for CVP
- Lab 4 - Preparing and Configuration Services and Skills Groups
- Lab 5 - Creating Agent, Supervisor and Team Lists
- Lab 6 - Configure PG for IP IVR (UCCX)
- Lab 7 - Creating Network Trunk and Trunk Group for IP IVR
- Lab 8 - Configuring PG For Cisco Unified CM
- Lab 9 - Defining Agent Target Rule and Device Target
- Lab 10 - Defining Enterprise Skills Group to Route calls to agent from Multiple Unified CM Clusters
- Lab 11 - Setting Limit on Number of Skills group per agent
- Lab 15 - Creating Precision Queues - Attributes
- Lab 15 - Creating Precision Queues - Attributes and Assign it to Agent
- Lab 13 - Creating Precision Queues and Rules to select Agent
- Lab 14 - Creating SCRIPT for Precision Queue and Testing calls
- Lab 15 - Outbound Dialer - Preparing Logger for Outbound dialer
- Lab 16 - Outbound Dialer - Configuring PG for CUCM Agent Cluster
- Lab 17 - Outbound Dialer - Configuring Dialer Component in ICM
- Lab 18 - Outbound dialer - Network VRU and Media Routing PG
- Lab 19 - Outbound dialer - Creating Skills Group and Dial Number
- Lab 20 - Outbound dialer - Ensure Time and ECC Variable Configured
- Lab 21 - Outbound Dialer - Ensure LoggerA outbound dialer is enable
- Lab 22 - Outbound Dialer - Dialer Component on PG
- Lab 23 - Outbound Dialer - Modify Local Static Route Files
- Lab 25 - Outbound Dialer - Modify The Media Routing with Dialer
- Lab 26 - Outbound Dialer - Verification of Outbound Component
- Chapter 01 - Introduction to Script Editor
- Chapter 02 - Call Type Contact Data and Scripting
- Chapter 03 - Categorizing Contacts
- Chapter 04 - Selecting Routing Targets
- Chapter 05 - Network VRUs
- Chapter 06 - Variable and Formula
- Chapter 07 - UCCE Scripting with Call Variables
- Chapter 08 - Scripting with External Database
- Chapter 09 - UCCE Basic Administrative Scripts
- Chapter 10 - Built-In Function รขโฌโ String Manipulation
- Chapter 11 - Introduction to Cisco Unified CVP and ICM Scripting
- Chapter 12 - Implementing Cisco Unified ICM Enterprise Scripting Microapplications
- Chapter 13 - Overview of CVP Call Studio
- Chapter 14 - Creating a basic CVP Scripts
- Chapter 15 - Executing CVP Scripts via UCCE Scripting
- Lab 01 - Create a basic UCCE Scripts
- Lab 02 - Create a script with comment & monitoring object
- Lab 03 - Routing calls to different scripts based on Call Type and Prefix Match
- Lab 04 รขโฌโ Routing Call Based on CLID and Dialed Number
- Lab 05 - Requalify Call Type - Routing calls to another script
- Lab 06 รขโฌโ Use GotoScript to route calls to different scripts
- Lab 07 รขโฌโ Creating Time of Day Routing
- Lab 08 รขโฌโ Distribute call load using Percentage Allocation
- Lab 09 รขโฌโ Routing Calls using Skills Group using LAA Method
- Lab 10 รขโฌโ Routing calls to Services using Service Node
Lecture on Video (available now)
Lab Outline (available now)
- Lab 1 - Introducing to Cisco UCCE Troubleshooting Utilities
- Lab 2 - Preparing and Configuring RTMT To Troubleshoot UCCE and CVP
- Lab 3 - Learn to use Unified System CLI to troubleshoot UCCE
- Lab 4 - Using RTTEST command to troubleshoot UCCE Platform
- Lab 5 - How to use Dumplog to analyst Logs
- Lab 6 - Using OPCTest Command to See PG Status
- Lab 7 - Using OPCTest To List Calls and Identify particular calls
- Lab 8 - Using OPCTest Utility to gather Agent Statistic
- Lab 9 - Troubleshooting Cisco UCCE Call Flow
- Lab 10 - Learn To Isolate Switch Leg Issues for UCCE and CVP
- Lab 11 - Learn To Isolate VRU Leg for UCCE and CVP
- Lab 12 - Learn How To Isolate Subsequent Warm Transfer Fault
- Lab 13 - Utility - How to run EMSMON Utility
- Lab 14 - Troubleshooting Shutdown Error for Router
- Lab 15 - Learn to Troubleshoot Finnese Out Of Service Issue
- Lab 16 - How to Set Trace Settings and Log Collection
- Lab 17 - How To Set Trace and Log Collections on Cisco Finesse
- Lab 18 - Setup Trace Settings and Log Collection on CVP
- Lab 19 - Setting Trace and Logs Collection for Virtualized Voice Browser
- Lab 20 - Utility - Troubleshooting using EMSMON Agent PG Not Active
- Lab 21 - Troubleshooting UCCE - Client gets fast busy when dialed DN
- Lab 22 - Troubleshoot UCCE Call - Gateway Not Found - Customer calls are failing every now
- Lab 23 - Call Fails with Error Message Not Found, GW Call using SURV TCL Flag
- Lab 24 - Troubleshooting Calls - Agent Reserve But Call Is Not Connected
- Lab 25 - The device associated with that extension or dial number invalid - Part 1
- Chapter 1.0 - Overview of Cisco Unified Call Studio - Lecture
- Chapter 2.0 - Getting Started with Creating Basic Application
- Chapter 20 - Creating your own local Action Element using Java API with Customized Parameter
- Chapter 3.0 - Overview of Elements View
- Chapter 4.0 - Integrating Cisco Unified ICM Scripts with Cisco CVP Call Studio Scripts
- Chapter 5.0 - My First Integrated Service Application
- Chapter 6.0 - Subdialog Element
- Chapter 7.0 - Audio Element and its settings
- Chapter 8.0 - Decision Element and Its settings
- Chapter 9.0 - Creating basic Text To Speech Scripts with TTS Server
- Chapter 10 - Creating Menu-Driven Application with TTS and Audio Files
- Chapter 11 - Overview of Number Capture Element
- Chapter 12 - Overview of Record Element and Configurations
- Chapter 13 - Overview Database Element and Its Configurations
- Chapter 14 - Overview of Call Studio - Session API
- Chapter 15 - Cisco CVP Java Class - Call Start Action and Call End Action
- Chapter 16 - Creating CVP Scripts with a Java Class Standard Action and Decision Element
- Chapter 17 - Creating Cisco CVP Call Studio Script with Mathematical Expression
- Chapter 18 - Create a Standard Action Element using Java API
- Chapter 19 - Creating a Decision Action Element using Java API
- Chapter 20 - Creating your own local Action Element using Java API with Customized Parameter
- Chapter 21 - Creating your own local Decision Element using Java API with Customized Parameter
- Chapter 22 - Creating your own local Decision Element using Java API with Param
- Chapter 23 - How to manage large Cisco Call Studio Scripts using Page and Page Connector
- Chapter 24 - Creating Customized Parameter for Custom VoiceElement
- Chapter 25 - Overview of Google Dialogflow and CVP Integration
- Chapter 26 - Cisco CVP DialogFlow - Preparing Google Cloud For CVP Virtual Agent
Sample Chapters
Demo Chapters
Demo Chapters
Demo Chapters
Contact Us For Information
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Promotions and Discounts
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Free Trials
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Automatic Conversion: Some trials may automatically convert to a paid subscription at the end of the trial period. Customers will be notified of this in advance and given the option to cancel before any charges are applied.
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For any questions or concerns regarding promotions, discounts, or trials, please contact our support team at info@voicebootcamp.com or +-1-877-968-3392
Compliance and Regulatory Information
1. Export Administration Regulations (EAR)
Our company complies with the U.S. Department of Commerce's Export Administration Regulations (EAR). We ensure that our software services meet all requirements for export and re-export, including obtaining necessary licenses for controlled software.
2. Office of Foreign Assets Control (OFAC) Regulations
We adhere to the regulations set forth by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). We do not engage in business with individuals or entities on the OFAC Specially Designated Nationals (SDN) list or other restricted lists.
3. International Traffic in Arms Regulations (ITAR)
For software with potential military applications, we comply with the U.S. Department of State's International Traffic in Arms Regulations (ITAR). Our company is registered with the Directorate of Defense Trade Controls (DDTC) and secures appropriate export licenses as needed.
4. General Data Protection Regulation (GDPR)
We are committed to protecting the personal data of our European Union customers in compliance with the General Data Protection Regulation (GDPR). We have implemented robust data protection measures and privacy practices to ensure the security of personal information.
5. Data Privacy and Security
In addition to GDPR, we comply with relevant data privacy laws in all jurisdictions where we operate. Our company employs advanced security protocols to protect user data and ensure privacy.
6. Compliance Programs and Training
We have established comprehensive compliance programs to monitor and enforce adherence to export control laws and other regulations. Our employees receive regular training on compliance requirements and best practices.
7. Customer and Transaction Screening
We utilize advanced screening tools to verify that we are not conducting business with restricted parties or in prohibited regions. This ensures that our transactions are lawful and compliant with all applicable regulations.
8. Regular Audits and Updates
Our compliance policies and practices are subject to regular audits and updates. We continually review and enhance our procedures to stay aligned with changes in laws and regulations.
9. Contact Information
For any questions or concerns regarding our compliance practices, please contact our Compliance Team at info@voicebootcamp.com or +1-877-968-3392
PCI Compliance Policy
VoiceBootcamp is committed to ensuring the security and protection of our customers' payment information. We adhere to the Payment Card Industry Data Security Standards (PCI DSS) to maintain a secure environment for processing, storing, and transmitting credit card information.
Overview
PCI DSS is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. These standards are mandated by the major credit card brands and are intended to protect cardholder data from breaches and fraud.
Key Principles of PCI Compliance
- Build and Maintain a Secure Network
- Firewall Configuration: We maintain and configure firewalls to protect cardholder data.
- Secure Passwords: Default system passwords are replaced with strong, unique passwords.
- Protect Cardholder Data
- Data Encryption: Cardholder data is encrypted during transmission over public networks using HTTPS and other security best practices.
- Data Storage: Stored cardholder data is protected and retained only as long as necessary.
- Maintain a Vulnerability Management Program
- Anti-Virus Software: Anti-virus software is used and regularly updated to protect systems.
- Security Updates: We implement and maintain secure systems and applications through regular updates and patches.
- Implement Strong Access Control Measures
- Need-to-Know Basis: Access to cardholder data is restricted to those who need to know.
- Unique IDs: Unique identification is assigned to each person with computer access.
- Physical Access: Physical access to cardholder data is restricted and monitored.
- Monitor and Test Networks
- Monitoring: Network resources and cardholder data are regularly monitored and tested for security vulnerabilities.
- Log Management: Access to network resources and cardholder data is tracked and monitored through secure logging mechanisms.
- Maintain an Information Security Policy
- Security Policies: An information security policy is maintained and communicated to all employees.
- Training: Employees receive regular training on information security and PCI compliance.
HTTPS and Security Best Practices
Our website, including the payment form, uses HTTPS to encrypt data transmission and ensure secure communications. We adhere to security best practices to prevent vulnerabilities such as card testing and other fraudulent activities.
Safe Handling of Payment Information
When you do business with VoiceBootcamp, you can trust that your payment information is handled safely. We use Stripe for payment processing, which is fully compliant with PCI standards. You can learn more about what PCI compliance means for Stripe by reading about integration security.
Compliance Certification
VoiceBootcamp undergoes regular assessments to ensure compliance with PCI DSS. This includes annual self-assessment questionnaires (SAQs) and regular vulnerability scans by an Approved Scanning Vendor (ASV).
Contact Information
For any questions or concerns regarding our PCI compliance policy, please contact our Compliance Team at info@voicebootcamp.com or+1-877-968-3392
Policy Review
This policy is reviewed annually and updated as necessary to ensure ongoing compliance with PCI DSS and to address new security threats and vulnerabilities.
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