Cisco Webex Contact Center

Unlock Lucrative Career Opportunities as a Cisco Webex Contact Center Engineer with Our Comprehensive Study Kits.  Are you ready to take your career to new heights and secure a high-paying job as a Cisco Webex Contact Center Engineer? Our specially designed Cisco Webex Contact Center Study Kits are here to equip you with the knowledge and skills you need to excel in this in-demand field. 

Package Includes:

  • Cisco WebEx Contact Center Training Video
  • Cisco WebEx Contact Center Lab Video
  • Lifetime* Access & Free updates

Price - $899.99

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  • Access to all 11+ study Kits
  • Get access to all lectures and labs
  • 200 Hours of Lab Access
  • Unlimited update
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Sample Chapters

Demo Chapters

Demo Chapters

Demo Chapters

Course Outline
Content Outline

WebEx Contact Center - Lecture on Video

  • Chapter 01 - Overview of Cisco WebEx Contact Center
  • Chapter 02 - Overview of Cisco WebEx CC Core Feature
  • Chapter 03 - Overview of Cisco WebEx CC License
  • Chapter 04 - Overview of Cisco WebEx CC Architecture and Connectivity
  • Chapter 05 - Estimate Sizing of Trunk and Agent Requirement for Cisco WebEx CC
  • Chapter 06 - Cisco Webex Global Datacenter Deployment Overview
  • Chapter 07 - Overview of Cisco WebEx Partner Hub
  • Chapter 08 - Managing Control Hub from Customer Perspective
  • Chapter 09 - Setting up New Customer in Partner Hub for Contact Center
  • Chapter 10 - Cisco WebEx CC Tanent Provission Overview
  • Chapter 11 - Managing Agent, Skills, Skills profile and Multimedia Profile in WebExCC
  • Chapter 12 - Managing Entry Points and Queues Configurations
  • Chapter 13 - Managing Cisco WebEX CC Sites and Teams
  • Chapter 14 - Managing Users and Users Profile in Cisco WebEX CC
  • Chapter 15 - Managing Skills Definition and Skills Profile Attributes
  • Chapter 16 - Cisco WebEx CC - Flows
  • Chapter 17 - Manging Routing Strategy in Cisco WebEX CC
  • Chapter 18 - Overview and Configuration of Google DialogFlow Text to Speech for WebEXCC
  • Chapter 19 - Overview of Cisco WebEx Experience Management Platform
  • Chapter 20 - Creating My First Call Flow using Flow Designer in Cisco WebEx CC
  • Chapter 21 - Overview and Configuration of Cisco WebEx Routing Strategy
  • Chapter 22 - Overview of Tanet Management Portal
  • Chapter 23 - Overview of Agent Desktop
  • Chapter 24 - Overview of Cisco WebEx CC Analyzer
  • Chapter 25 - Integrating Cisco WebEX CC with Google CCAI DialogFlow
  • Chapter 26 - Overview of Google DialogFlow and Natural Language Processing
  • Chapter 27 - Creating Virtual Agent for Chat and Voice for WebEX CC
  • Chapter 28 - Overview of End to End Skills Profile Based on Customer Scenario
  • Chapter 29 - Detailed Overview of WebEx Scripting Flow Builder
  • Chapter 30 - Configuring Chat Capabilities in Cisco WebEx CC

WebEx Contact Center Lab Video

  • Navigating the Control Hub and Contact Center Portal
  • Creating Agent, User and Skills Profile for Users
  • Configuring Sites and Teams
  • Provisioning Contact Center Agents
  • Defining Dialed Numbers, Extensions, Entry Points, and Queues
  • Creating a Call Flow to Agents
  • Adding IVR Functionality to the Call Flow
  • Configuring the Supervisor and Common Supervisor Tasks
  • Loading the Three Default Flows for Webex Connect (Instructor Demo)
  • Configuring Web/Live Chat in WXCC
  • Administering Webex Contact Center (AWXCC)
  • Configuring the Facebook Messenger Channel
  • Configuring the Email Channel
  • Using Visualization to Generate Reports and Dashboards