Cisco Webex Contact Center Expert Training Video

The Cisco WebEx Contact Center Self Study Kits are designed to empower IT professionals with the knowledge and skills necessary to build and manage a contact center efficiently. These self-study kits offer a cost-effective alternative to traditional training methods, allowing individuals to learn at their own pace and on their own schedule.

Package Includes:

  • Cisco WebEx Contact Center Training Video
  • Cisco WebEx Contact Center Lab Video
  • Cisco WebEx Contact Center Scripting (flow designer)
  • 50 Hours of Lab Access to practice (schedule basis)
  • Workbook Lab Guide Included with Free updates

Price - $899.99

Free Version

Buy Platinum Package & Get 1 Free Course from Below (value of $2,499)

Cisco WebEx Calling Professional - 5 Days - $2,499 - FREE
Cisco WebEx Contact Center Expert - 5 Days - $2,499 - FREE
Genesys Cloud Contact Center - 5 Days - $2,499 - FREE
Amazon Connect Contact Center - 5 Days - $2,499 - FREE 
Microsoft Team Voice - 5 Days - $2,499 - FREE

 Offer Valid Until April 30, 2024

Financing Available offers from 

18 monthly payments of $56.14
12 monthly payments of $81.23
6 interest-free payments of $150.00

 Click Here To Get Started

Course Outline


  • Chapter 01 - Overview of Cisco WebEx Contact Center
  • Chapter 02 - Overview of Cisco WebEx CC Core Feature
  • Chapter 03 - Overview of Cisco WebEx CC License
  • Chapter 04 - Overview of Cisco WebEx CC Architecture and Connectivity
  • Chapter 05 - Estimate Sizing of Trunk and Agent Requirement for Cisco WebEx CC
  • Chapter 06 - Cisco Webex Global Datacenter Deployment Overview
  • Chapter 07 - Overview of Cisco WebEx Partner Hub
  • Chapter 08 - Managing Control Hub from Customer Perspective
  • Chapter 09 - Setting up New Customer in Partner Hub for Contact Center
  • Chapter 10 - Cisco WebEx CC Tanent Provission Overview
  • Chapter 11 - Managing Agent, Skills, Skills profile and Multimedia Profile in WebExCC
  • Chapter 12 - Managing Entry Points and Queues Configurations
  • Chapter 13 - Managing Cisco WebEX CC Sites and Teams
  • Chapter 14 - Managing Users and Users Profile in Cisco WebEX CC
  • Chapter 15 - Managing Skills Definition and Skills Profile Attributes
  • Chapter 16 - Cisco WebEx CC - Flows
  • Chapter 17 - Manging Routing Strategy in Cisco WebEX CC
  • Chapter 18 - Overview and Configuration of Google DialogFlow Text to Speech for WebEXCC
  • Chapter 19 - Overview of Cisco WebEx Experience Management Platform
  • Chapter 20 - Creating My First Call Flow using Flow Designer in Cisco WebEx CC
  • Chapter 21 - Overview and Configuration of Cisco WebEx Routing Strategy
  • Chapter 22 - Overview of Tanet Management Portal
  • Chapter 23 - Overview of Agent Desktop
  • Chapter 24 - Overview of Cisco WebEx CC Analyzer
  • Chapter 25 - Integrating Cisco WebEX CC with Google CCAI DialogFlow
  • Chapter 26 - Overview of Google DialogFlow and Natural Language Processing
  • Chapter 27 - Creating Virtual Agent for Chat and Voice for WebEX CC
  • Chapter 28 - Overview of End to End Skills Profile Based on Customer Scenario
  • Chapter 29 - Detailed Overview of WebEx Scripting Flow Builder
  • Chapter 30 - Configuring Chat Capabilities in Cisco WebEx CC

WebEx Contact Center Lab Video

  • Navigating the Control Hub and Contact Center Portal
  • Creating Agent, User and Skills Profile for Users
  • Configuring Sites and Teams
  • Provisioning Contact Center Agents
  • Defining Dialed Numbers, Extensions, Entry Points, and Queues
  • Creating a Call Flow to Agents
  • Adding IVR Functionality to the Call Flow
  • Configuring the Supervisor and Common Supervisor Tasks
  • Loading the Three Default Flows for Webex Connect (Instructor Demo)
  • Configuring Web/Live Chat in WXCC
  • Administering Webex Contact Center (AWXCC)
  • Configuring the Facebook Messenger Channel
  • Configuring the Email Channel
  • Using Visualization to Generate Reports and Dashboards


Cisco WebEx Contact Center Scripting (flow designer)

  • Lab 1 - Introduction to WxCC Flow Designer
  • Lab 2 - Creating WxCC Flow using Play Music Activity
  • Lab 3 - Creating WxCC Flow Using Play Message with Static Audio and Google TTS
  • Lab 4 - Creating WxCC Flow using Collect Digit Activities
  • Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
  • Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
  • Lab 7 - Creating WxCC Flow Using Queue Contact Activity
  • lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
  • Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
  • Lab 10 - Creating WxCC Flow Using Escalate Call Distribution 


More to come


  • Navigating the Control Hub and Contact Center Portal
  • Creating Agent, User and Skills Profile for Users
  • Configuring Sites and Teams
  • Provisioning Contact Center Agents
  • Defining Dialed Numbers, Extensions, Entry Points, and Queues
  • Creating a Call Flow to Agents
  • Adding IVR Functionality to the Call Flow
  • Configuring the Supervisor and Common Supervisor Tasks
  • Loading the Three Default Flows for Webex Connect (Instructor Demo)
  • Configuring Web/Live Chat in WXCC
  • Administering Webex Contact Center (AWXCC)
  • Configuring the Facebook Messenger Channel
  • Configuring the Email Channel
  • Using Visualization to Generate Reports and Dashboards


Cisco WebEx Contact Center Scripting (flow designer)

  • Lab 1 - Introduction to WxCC Flow Designer
  • Lab 2 - Creating WxCC Flow using Play Music Activity
  • Lab 3 - Creating WxCC Flow Using Play Message with Static Audio and Google TTS
  • Lab 4 - Creating WxCC Flow using Collect Digit Activities
  • Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
  • Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
  • Lab 7 - Creating WxCC Flow Using Queue Contact Activity
  • lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
  • Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
  • Lab 10 - Creating WxCC Flow Using Escalate Call Distribution 


More to come


  • Lab 1 - Introduction to WxCC Flow Designer
  • Lab 2 - Creating WxCC Flow using Play Music Activity
  • Lab 3 - Creating WxCC Flow Using Play Message with Static Audio and Google TTS
  • Lab 4 - Creating WxCC Flow using Collect Digit Activities
  • Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
  • Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
  • Lab 7 - Creating WxCC Flow Using Queue Contact Activity
  • lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
  • Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
  • Lab 10 - Creating WxCC Flow Using Escalate Call Distribution 


More to come

Package Deal

Cisco Collaboration

$1,299.00


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Cloud Calling & Contact Center

$ 1,499.00
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Contact Center Training video

$1,499.00​



Platinum Package

$ 1,899.00


  • Access to all 11+ study Kits
  • Get access to all lectures and labs
  • 200 Hours of Lab Access
  • Unlimited update
  • Email Support
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