WebEx Contact Center - Lecture on Video

• Chapter 01 - Overview of Cisco WebEx Contact Center
• Chapter 02 - Overview of Cisco WebEx CC Core Feature
• Chapter 03 - Overview of Cisco WebEx CC License
• Chapter 04 - Overview of Cisco WebEx CC Architecture and Connectivity
• Chapter 05 - Estimate Sizing of Trunk and Agent Requirement for Cisco WebEx CC
• Chapter 06 - Cisco Webex Global Datacenter Deployment Overview
• Chapter 07 - Overview of Cisco WebEx Partner Hub
• Chapter 08 - Managing Control Hub from Customer Perspective
• Chapter 09 - Setting up New Customer in Partner Hub for Contact Center
• Chapter 10 - Cisco WebEx CC Tanent Provission Overview
• Chapter 11 - Managing Agent, Skills, Skills profile and Multimedia Profile in WebExCC
• Chapter 12 - Managing Entry Points and Queues Configurations
• Chapter 13 - Managing Cisco WebEX CC Sites and Teams
• Chapter 14 - Managing Users and Users Profile in Cisco WebEX CC
• Chapter 15 - Managing Skills Definition and Skills Profile Attributes
• Chapter 16 - Cisco WebEx CC - Flows
• Chapter 17 - Manging Routing Strategy in Cisco WebEX CC
• Chapter 18 - Overview and Configuration of Google DialogFlow Text to Speech for WebEXCC
• Chapter 19 - Overview of Cisco WebEx Experience Management Platform
• Chapter 20 - Creating My First Call Flow using Flow Designer in Cisco WebEx CC
• Chapter 21 - Overview and Configuration of Cisco WebEx Routing Strategy
• Chapter 22 - Overview of Tanet Management Portal
• Chapter 23 - Overview of Agent Desktop
• Chapter 24 - Overview of Cisco WebEx CC Analyzer
• Chapter 25 - Integrating Cisco WebEX CC with Google CCAI DialogFlow
• Chapter 26 - Overview of Google DialogFlow and Natural Language Processing
• Chapter 27 - Creating Virtual Agent for Chat and Voice for WebEX CC
• Chapter 28 - Overview of End to End Skills Profile Based on Customer Scenario
• Chapter 29 - Detailed Overview of WebEx Scripting Flow Builder
• Chapter 30 - Configuring Chat Capabilities in Cisco WebEx CC

WebEx Contact Center Lab Video

• Navigating the Control Hub and Contact Center Portal
• Creating Agent, User and Skills Profile for Users
• Configuring Sites and Teams
• Provisioning Contact Center Agents
• Defining Dialed Numbers, Extensions, Entry Points, and Queues
• Creating a Call Flow to Agents
• Adding IVR Functionality to the Call Flow
• Configuring the Supervisor and Common Supervisor Tasks
• Loading the Three Default Flows for Webex Connect (Instructor Demo)
• Configuring Web/Live Chat in WXCC
• Administering Webex Contact Center (AWXCC)
• Configuring the Facebook Messenger Channel
• Configuring the Email Channel
• Using Visualization to Generate Reports and Dashboards