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VoiceBootcamp Enterprise Contact Center Training

Cisco Webex Contact Center Enterprise Complete Self-Study Kit

Build practical skills for administering and supporting Cisco Webex Contact Center Enterprise through detailed training videos and dedicated hands-on labs. Learn enterprise contact center configuration, agent and team management, routing resources, campaigns, reporting and system administration.

Enterprise Training Package Includes

Cisco Webex Contact Center Enterprise training videos
Enterprise administration and configuration demonstrations
Agent, team and resource management training
Routing strategies, campaigns and enterprise reporting
80 hours of dedicated hands-on lab access
Free course updates and technical training support

Complete Enterprise Self-Study Kit

$899 USD

80 Hours of Lab Access

Practice in an Enterprise Environment

Includes technical training videos, hands-on labs, free updates and instructor support.

Preview the Webex Contact Center Enterprise training platform before purchasing. No credit card is required for the free trial.

Preview Webex Contact Center Enterprise Training

Preview practical enterprise administration, agent and team configuration, routing resources, campaigns and system-management demonstrations.

Enterprise Administration
Agent and Routing Management
80 Hours of Lab Access

Enterprise-Level Hands-On Practice

Develop practical skills using dedicated labs designed to reinforce Webex Contact Center Enterprise administration, routing and operational workflows.

VoiceBootcamp Webex Contact Center Enterprise eLearning

Cisco Webex Contact Center Enterprise Training Video

A structured administration and scripting course covering users, skills, teams, schedules, campaigns, route control, audio management, Designer, queues, transfers and platform security.

4Structured modules
20Technical chapters
AdminConfiguration and management
FlowDesigner and scripting
Complete outline displayed: Every module is expanded by default for immediate visibility. Select any module heading to collapse or reopen its chapters.
1

Webex Contact Center Enterprise Administration and Scripting

Build foundational administration skills and progress into practical Designer scripts, queue routing and operational configuration.

Module 1Administration, Users, Skills and Scheduling
  • Chapter 1: Overview of Cisco Webex Contact Center Administration
  • Chapter 2: User Management Overview and Configuration
  • Chapter 3: Skills Management Overview and Configuration
  • Chapter 4: Skills Scheduling Overview and Configuration
  • Chapter 5: Agent Team Overview and Configuration
Module 2Reason Codes, Phone Books, Campaigns, Routes and Audio
  • Chapter 6: Reason Code Management Overview and Configuration
  • Chapter 7: Phone Book Management Overview and Configuration
  • Chapter 8: Campaign Management Overview and Configuration
  • Chapter 9: Route Control Overview and Configuration
  • Chapter 10: Audio Manager Overview and Configuration
Module 3Designer and Core Contact Center Scripting
  • Chapter 11: Cisco Webex Contact Center Designer Overview and Configuration
  • Chapter 12: Create Your First Webex Contact Center Script
  • Chapter 13: Create a Menu-Driven Webex Contact Center Script
  • Chapter 14: Create Digit Collection and Conditional Logic
  • Chapter 15: Create a Schedule-Based Contact Center Script
Module 4Emergency Routing, Queues, Transfers, Security and Administration
  • Chapter 16: Create an Emergency Routing Script
  • Chapter 17: Create a Script that Sends Calls to a Queue
  • Chapter 18: Transfer Calls to Another Extension
  • Chapter 19: Webex Contact Center Security Overview
  • Chapter 20: Webex Contact Center Administrative Overview

Package Deal

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Cisco Collaboration

Package

$ 1,499.00 / 5 years
Specialized in CCNP/CCIE Collaboration

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Cloud Calling & Contact Center Package

$ 1,499.00 / 5 years

Specialized in Collaboration Solutions

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 Unlmited Update

 Valid for 5 years

Contact Center Training Package

$ 1,499.00 5 years

Specialized in Contact Center

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 Genesys Cloud CX Contact Center

 100 Hours of Lab Access

 Unlimited Update

 Valid for 5 years

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