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VoiceBootcamp Cisco Contact Center Training

Cisco UCCX Training Complete Self-Study Kit

Build practical Cisco Unified Contact Center Express skills through detailed deployment, administration and scripting training. This comprehensive self-study package covers UCCX configuration, contact center administration, advanced scripting and migration from on-premises UCCX to Webex Contact Center.

Cisco UCCX Package Includes

Cisco UCCX deployment and administration video training
Advanced Cisco UCCX scripting video training
On-premises Cisco UCCX to Webex Contact Center migration
Contact center call-flow and application configuration
100 hours of dedicated hands-on lab access with no expiry date
Free course updates and technical training support

Complete UCCX Self-Study Kit

$899 USD

Lab Access Does Not Expire

Learn UCCX at Your Own Pace

Includes deployment, administration, advanced scripting, migration training and 100 hours of hands-on lab access.

Preview the Cisco UCCX training platform before purchasing. No credit card is required for the free trial.

Preview Cisco UCCX Training

Preview practical Cisco UCCX deployment, contact center administration, advanced scripting and application configuration demonstrations.

UCCX Administration
Advanced Scripting
100 Hours of Labs

Webex Contact Center Migration Included

Learn key planning and technical considerations for migrating an on-premises Cisco UCCX deployment to Webex Contact Center.

VoiceBootcamp Cisco UCCX eLearning

Cisco UCCX Deployment, Administration and Advanced Scripting

A complete learning path covering Cisco Unified Contact Center Express architecture, deployment, administration, Finesse, reporting, call flows and advanced Script Editor development.

2Complete learning tracks
8Structured modules
40Technical chapters
UCCXAdministration and scripting
Complete outline displayed: Every module is expanded by default for immediate visibility. Select any module heading to collapse or reopen its chapters.
1

Cisco UCCX Deployment and Administration

Architecture, planning, deployment, subsystem administration, Finesse, scripting, outbound dialing, reporting and troubleshooting

Module 1Architecture, Design and Call Flow Fundamentals
  • Chapter 1: Introduction to Cisco UCCX Solutions — Module 1.0
  • Chapter 2: Introduction to Cisco UCCX — Module 1.1: Design and Planning
  • Chapter 3: Introduction to Cisco UCCX — Module 1.2: Design Considerations
  • Chapter 4: Introduction to Cisco UCCX — Module 1.3: Understanding Call Flow
Module 2Installation, Cluster Initialization and Core Subsystems
  • Chapter 5: Installing UCCX Using Prime Collaboration
  • Chapter 6: Initializing a Cisco UCCX Cluster with Cisco Unified CM
  • Chapter 7: Managing the Cisco UCCX Application Server
  • Chapter 8: Managing and Configuring the RMCM Subsystem
  • Chapter 9: Managing HTTP Triggers in Cisco UCCX
Module 3Finesse, Basic Scripting and Contact Center Integrations
  • Chapter 10: Overview of Cisco Finesse for Agents and Supervisors
  • Chapter 11: Creating Basic Cisco UCCX Scripts
  • Chapter 12: Creating Scripts to Collect Prompts and Menu Input
  • Chapter 13: Creating Loops and Decision-Making Logic
  • Chapter 14: Creating Database Scripts in Cisco UCCX
  • Chapter 15: Overview of Cisco SocialMiner Integration with Cisco UCCX
  • Chapter 16: Overview of Outbound Dialing in Cisco UCCX
Module 4Reporting, Call Flow, Debugging and Administration Tools
  • Chapter 17: Configuring the Reporting Server for Cisco UCCX
  • Chapter 18: Basic Cisco UCCX Call Flow
  • Chapter 19: Overview of Cisco UCCX Script Debugging
  • Chapter 20: Overview of Cisco UCCX Administrative Tools
2

Advanced Cisco UCCX Scripting

Script Editor fundamentals, variables, contact processing, media, prompts, ACD, external databases, Java and debugging

Module 1Script Editor and Scripting Fundamentals
  • Chapter 1: Overview of Cisco Unified CCX Script Editor
  • Chapter 2: Basic Cisco Unified CCX Scripting
  • Chapter 3: Cisco Unified CCX Scripting Variables
  • Chapter 4: Cisco Unified CCX Scripting General Steps
Module 2Session, Contact, Trigger and Document Processing
  • Chapter 5: Cisco Unified CCX Scripting Session Steps
  • Chapter 6: Cisco Unified CCX Scripting Contact Steps
  • Chapter 7: Cisco Unified CCX Scripting Trigger Steps
  • Chapter 8: Cisco Unified CCX Scripting Call Contact Steps
  • Chapter 9: Cisco Unified CCX Scripting Email and HTTP Steps
  • Chapter 10: Cisco Unified CCX Scripting Document Steps
Module 3Media, Logic, User, Prompt and ACD Steps
  • Chapter 11: Cisco Unified CCX Scripting Media Steps
  • Chapter 12: Decision-Making, Loops and Counters in UCCX Scripting
  • Chapter 13: Cisco Unified CCX Scripting User Steps
  • Chapter 14: Cisco Unified CCX Scripting Prompt Steps
  • Chapter 15: Cisco Unified CCX Scripting ACD Steps
Module 4ICM, Java, Databases, Strings and Debugging
  • Chapter 16: Cisco Unified CCX Scripting ICM and Java Steps
  • Chapter 17: Configuring UCCX for External Databases
  • Chapter 18: Creating a Java JAR File
  • Chapter 19: Cisco Unified CCX Scripting String Methods
  • Chapter 20: Debugging a Cisco UCCX Script

Sample Chapters

Demo Chapters

Demo Chapters

Demo Chapters

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