Cisco UCCX Training Videos

Introducing Cisco UCCX Video Training, a comprehensive and in-depth learning resource designed to equip you with the knowledge and skills needed to master Cisco Unified Contact Center Express (UCCX) solutions. Whether you're a beginner exploring the world of contact center technologies or an experienced professional aiming to enhance your expertise, this training is your gateway to success.  Our Cisco UCCX Video Training offers a structured and engaging learning experience, providing you with a solid foundation and practical insights into deploying, configuring, and managing Cisco UCCX environments.  

Package Includes:

  • Cisco UCCX Deployment & Administration
  • Advanced Cisco UCCX Scripting
  • 80 Hours of Lab Access
  • Free updates

Price - $899.99

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Cisco Collaboration

$1,299.99

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Cloud Calling & Contact Center

$1,499.99​

Contact Center Training video

$1,499.99

Platinum Package

$1,899.99

  • Access to all 11+ study Kits
  • Get access to all lectures and labs
  • 200 Hours of Lab Access
  • Unlimited update
  • Email Support



Sample Chapters

Demo Chapters

Demo Chapters

Demo Chapters

Course Outline
Cisco UCCX Deployment & Administration Outline
  • Chapter 1 - Introduction to Cisco UCCX Solutions Module 1.0
  • Chapter 2 - Introduction to Cisco UCCX Module 1.1 - Design and Plan
  • Chapter 3 - Introduction to Cisco UCCX Module 1.2 - Design Consideration
  • Chapter 4 - Introduction to Cisco UCCX Module 1.3 - Understand Call Flow
  • Chapter 5 - Installation of UCCX using Prime Collaboration
  • Chapter 6 - Initialization of Cisco UCCX Cluster with CUCM
  • Chapter 7 - Managing Cisco UCCX Application Server
  • Chapter 8 - Managing and Configuring RmCM Subsystem
  • Chapter 9 - Managing HTTP Trigger in Cisco UCCX
  • Chapter 10 - Overview of Cisco Finesse for Agent and Supervisor
  • Chapter 11 - Creating Basic Cisco UCCX Scripts
  • Chapter 12 - Creating Scripts to collect prompt and menu
  • Chapter 13 - Creating Loop and Decission Making script
  • Chapter 14 - Creating Database Scripts in Cisco UCCX
  • Chapter 15 - Overview of Cisco SocialMiner Integration with Cisco UCCX
  • Chapter 16 - Overview of Outbound dialing in Cisco UCCX
  • Chapter 17 - Configuring Reporting Serve for Cisco UCCX
  • Chapter 18 - Basic Cisco UCCX Call Flow
  • Chapter 19 - Overview of Cisco UCCX Script Debuging
  • Chapter 20 - Overview of Cisco UCCX Administrative Tools



  • Chapter 1 - Overview of Cisco Unified CCX Script Editor
  • Chapter 2 - Basic Cisco Unified CCX Scripting
  • Chapter 3 - Cisco Unified CCX Scripting Variable
  • Chapter 4 - Cisco Unified CCX Scripting General Steps
  • Chapter 5 - Cisco Unified CCX Scripting Session Steps
  • Chapter 6 - Cisco Unified CCX Scripting Contact Steps
  • Chapter 7 - Cisco Unified CCX Scripting Trigger Steps
  • Chapter 8 - Cisco Unified CCX Scripting Call Contact Steps
  • Chapter 9 - Cisco Unified CCX Scripting eMail and Http Steps
  • Chapter 10 - Cisco Unified CCX Scripting Document Steps
  • Chapter 11 - Cisco Unified CCX Scripting Media Steps
  • Chapter 12 - Making Decission and Loop and Counter in UCCX Scripting
  • Chapter 13 - Cisco Unified CCX Scripting User Steps
  • Chapter 14 - Cisco Unified CCX Scripting Prompt Steps
  • Chapter 15 - Cisco Unified CCX Scripting ACD Steps
  • Chapter 16 - Cisco Unified CCX Scripting ICM and Java Steps
  • Chapter 17 - Configuring UCCX For External Databases
  • Chapter 18 - Creating a Java Jar File
  • Chapter 19 - Cisco Unified CCX Scripting String Method
  • Chapter 20 - Debugging a Script