Cisco UCCX Training Videos
Introducing Cisco UCCX Video Training, a comprehensive and in-depth learning resource designed to equip you with the knowledge and skills needed to master Cisco Unified Contact Center Express (UCCX) solutions. Whether you're a beginner exploring the world of contact center technologies or an experienced professional aiming to enhance your expertise, this training is your gateway to success. Our Cisco UCCX Video Training offers a structured and engaging learning experience, providing you with a solid foundation and practical insights into deploying, configuring, and managing Cisco UCCX environments.
Package Includes:
- Cisco UCCX Deployment & Administration
- Advanced Cisco UCCX Scripting
- 80 Hours of Lab Access
- Free updates
Price - $899.99
Package Deal
Cisco Collaboration
$1,299.99
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CCNP Collaboration 3.1 +
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CCIE Collaboration 3.1
- WebEx Calling Professional Video Training
- 80 Hours of Lab Access
- Unlimited update
- Email Support from instructor
Cloud Calling & Contact Center
$1,499.99
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𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐚𝐥𝐥𝐢𝐧𝐠
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𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫
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𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫 Enterprise
- 𝐀𝐦𝐚𝐳𝐨𝐧 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫
- 𝐆𝐞𝐧𝐞𝐬𝐲𝐬 𝐂𝐥𝐨𝐮𝐝 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫
- Unlimited update
- Email Support from instructor
- 80 Hours of Lab Access*
Contact Center Training video
$1,499.99
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Cisco UCCE Training with CVP
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Cisco UCCX Training Videos
- 𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫
- 𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫 Enterprise
- 100 Hours of Lab Access
- Unlimited update
- Email Support from instructor
Platinum Package
$1,899.99
- Access to all 11+ study Kits
- Get access to all lectures and labs
- 200 Hours of Lab Access
- Unlimited update
- Email Support
Sample Chapters
Demo Chapters
Demo Chapters
Demo Chapters
Course Outline
- Chapter 1 - Introduction to Cisco UCCX Solutions Module 1.0
- Chapter 2 - Introduction to Cisco UCCX Module 1.1 - Design and Plan
- Chapter 3 - Introduction to Cisco UCCX Module 1.2 - Design Consideration
- Chapter 4 - Introduction to Cisco UCCX Module 1.3 - Understand Call Flow
- Chapter 5 - Installation of UCCX using Prime Collaboration
- Chapter 6 - Initialization of Cisco UCCX Cluster with CUCM
- Chapter 7 - Managing Cisco UCCX Application Server
- Chapter 8 - Managing and Configuring RmCM Subsystem
- Chapter 9 - Managing HTTP Trigger in Cisco UCCX
- Chapter 10 - Overview of Cisco Finesse for Agent and Supervisor
- Chapter 11 - Creating Basic Cisco UCCX Scripts
- Chapter 12 - Creating Scripts to collect prompt and menu
- Chapter 13 - Creating Loop and Decission Making script
- Chapter 14 - Creating Database Scripts in Cisco UCCX
- Chapter 15 - Overview of Cisco SocialMiner Integration with Cisco UCCX
- Chapter 16 - Overview of Outbound dialing in Cisco UCCX
- Chapter 17 - Configuring Reporting Serve for Cisco UCCX
- Chapter 18 - Basic Cisco UCCX Call Flow
- Chapter 19 - Overview of Cisco UCCX Script Debuging
- Chapter 20 - Overview of Cisco UCCX Administrative Tools
- Chapter 1 - Overview of Cisco Unified CCX Script Editor
- Chapter 2 - Basic Cisco Unified CCX Scripting
- Chapter 3 - Cisco Unified CCX Scripting Variable
- Chapter 4 - Cisco Unified CCX Scripting General Steps
- Chapter 5 - Cisco Unified CCX Scripting Session Steps
- Chapter 6 - Cisco Unified CCX Scripting Contact Steps
- Chapter 7 - Cisco Unified CCX Scripting Trigger Steps
- Chapter 8 - Cisco Unified CCX Scripting Call Contact Steps
- Chapter 9 - Cisco Unified CCX Scripting eMail and Http Steps
- Chapter 10 - Cisco Unified CCX Scripting Document Steps
- Chapter 11 - Cisco Unified CCX Scripting Media Steps
- Chapter 12 - Making Decission and Loop and Counter in UCCX Scripting
- Chapter 13 - Cisco Unified CCX Scripting User Steps
- Chapter 14 - Cisco Unified CCX Scripting Prompt Steps
- Chapter 15 - Cisco Unified CCX Scripting ACD Steps
- Chapter 16 - Cisco Unified CCX Scripting ICM and Java Steps
- Chapter 17 - Configuring UCCX For External Databases
- Chapter 18 - Creating a Java Jar File
- Chapter 19 - Cisco Unified CCX Scripting String Method
- Chapter 20 - Debugging a Script