Cisco UCCX Training Videos
Introducing Cisco UCCX Video Training, a comprehensive and in-depth learning resource designed to equip you with the knowledge and skills needed to master Cisco Unified Contact Center Express (UCCX) solutions. Whether you're a beginner exploring the world of contact center technologies or an experienced professional aiming to enhance your expertise, this training is your gateway to success.
Package Includes:
- Cisco UCCX Deployment & Administration
- Advanced Cisco UCCX Scripting
- Free updates
Price - $899.99 USD
Financing Available offers from
18 monthly payments of $56.14
12 monthly payments of $81.23
6 interest-free payments of $150.00
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*US Resident/Citizen only
Course Outline
- Chapter 1 - Introduction to Cisco UCCX Solutions Module 1.0
- Chapter 2 - Introduction to Cisco UCCX Module 1.1 - Design and Plan
- Chapter 3 - Introduction to Cisco UCCX Module 1.2 - Design Consideration
- Chapter 4 - Introduction to Cisco UCCX Module 1.3 - Understand Call Flow
- Chapter 5 - Installation of UCCX using Prime Collaboration
- Chapter 6 - Initialization of Cisco UCCX Cluster with CUCM
- Chapter 7 - Managing Cisco UCCX Application Server
- Chapter 8 - Managing and Configuring RmCM Subsystem
- Chapter 9 - Managing HTTP Trigger in Cisco UCCX
- Chapter 10 - Overview of Cisco Finesse for Agent and Supervisor
- Chapter 11 - Creating Basic Cisco UCCX Scripts
- Chapter 12 - Creating Scripts to collect prompt and menu
- Chapter 13 - Creating Loop and Decission Making script
- Chapter 14 - Creating Database Scripts in Cisco UCCX
- Chapter 15 - Overview of Cisco SocialMiner Integration with Cisco UCCX
- Chapter 16 - Overview of Outbound dialing in Cisco UCCX
- Chapter 17 - Configuring Reporting Serve for Cisco UCCX
- Chapter 18 - Basic Cisco UCCX Call Flow
- Chapter 19 - Overview of Cisco UCCX Script Debuging
- Chapter 20 - Overview of Cisco UCCX Administrative Tools
- Chapter 1 - Overview of Cisco Unified CCX Script Editor
- Chapter 2 - Basic Cisco Unified CCX Scripting
- Chapter 3 - Cisco Unified CCX Scripting Variable
- Chapter 4 - Cisco Unified CCX Scripting General Steps
- Chapter 5 - Cisco Unified CCX Scripting Session Steps
- Chapter 6 - Cisco Unified CCX Scripting Contact Steps
- Chapter 7 - Cisco Unified CCX Scripting Trigger Steps
- Chapter 8 - Cisco Unified CCX Scripting Call Contact Steps
- Chapter 9 - Cisco Unified CCX Scripting eMail and Http Steps
- Chapter 10 - Cisco Unified CCX Scripting Document Steps
- Chapter 11 - Cisco Unified CCX Scripting Media Steps
- Chapter 12 - Making Decission and Loop and Counter in UCCX Scripting
- Chapter 13 - Cisco Unified CCX Scripting User Steps
- Chapter 14 - Cisco Unified CCX Scripting Prompt Steps
- Chapter 15 - Cisco Unified CCX Scripting ACD Steps
- Chapter 16 - Cisco Unified CCX Scripting ICM and Java Steps
- Chapter 17 - Configuring UCCX For External Databases
- Chapter 18 - Creating a Java Jar File
- Chapter 19 - Cisco Unified CCX Scripting String Method
- Chapter 20 - Debugging a Script
Cisco Collaboration
$1,299
-
CCNP Collaboration 3.1 +
-
CCIE Collaboration 3.1
- WebEx Calling Professional Video Training
- 80 Hours of Lab Access
- Unlimited update
- Email Support from instructor
Cloud Calling & Contact Center
$ 1,499
-
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𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫 Enterprise
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- Microsoft Team Voice
- Email Support from instructor
- 80 Hours of Lab Access*
Contact Center Training video
$1,499
-
Cisco UCCE Training with CVP
-
Cisco UCCX Training Videos
- 𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫
- 𝐂𝐢𝐬𝐜𝐨 𝐖𝐞𝐛𝐄𝐱 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫 Enterprise
- 100 Hours of Lab Access
- Unlimited update
- Email Support from instructor
Platinum Package
$1,899
- Access to all 11+ study Kits
- Get access to all lectures and labs
- 200 Hours of Lab Access
- Unlimited update
- Email Support
- *Limited Time Offer
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Email: info@voicebootcamp.com
Tel: +1-877-707-2335
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Overview
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Promotions and Discounts
Eligibility: Promotions and discounts are available to customers who meet specific criteria outlined in each offer. This may include new customers, existing customers, or those who meet certain purchase thresholds.
Duration: Each promotion or discount will have a clearly defined start and end date. These dates will be prominently displayed in the offer details.
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Free Trials
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For any questions or concerns regarding promotions, discounts, or trials, please contact our support team at info@voicebootcamp.com or +-1-877-707-2335
Compliance and Regulatory Information
1. Export Administration Regulations (EAR)
Our company complies with the U.S. Department of Commerce's Export Administration Regulations (EAR). We ensure that our software services meet all requirements for export and re-export, including obtaining necessary licenses for controlled software.
2. Office of Foreign Assets Control (OFAC) Regulations
We adhere to the regulations set forth by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). We do not engage in business with individuals or entities on the OFAC Specially Designated Nationals (SDN) list or other restricted lists.
3. International Traffic in Arms Regulations (ITAR)
For software with potential military applications, we comply with the U.S. Department of State's International Traffic in Arms Regulations (ITAR). Our company is registered with the Directorate of Defense Trade Controls (DDTC) and secures appropriate export licenses as needed.
4. General Data Protection Regulation (GDPR)
We are committed to protecting the personal data of our European Union customers in compliance with the General Data Protection Regulation (GDPR). We have implemented robust data protection measures and privacy practices to ensure the security of personal information.
5. Data Privacy and Security
In addition to GDPR, we comply with relevant data privacy laws in all jurisdictions where we operate. Our company employs advanced security protocols to protect user data and ensure privacy.
6. Compliance Programs and Training
We have established comprehensive compliance programs to monitor and enforce adherence to export control laws and other regulations. Our employees receive regular training on compliance requirements and best practices.
7. Customer and Transaction Screening
We utilize advanced screening tools to verify that we are not conducting business with restricted parties or in prohibited regions. This ensures that our transactions are lawful and compliant with all applicable regulations.
8. Regular Audits and Updates
Our compliance policies and practices are subject to regular audits and updates. We continually review and enhance our procedures to stay aligned with changes in laws and regulations.
9. Contact Information
For any questions or concerns regarding our compliance practices, please contact our Compliance Team at info@voicebootcamp.com or +1-877-707-2335
PCI Compliance Policy
VoiceBootcamp is committed to ensuring the security and protection of our customers' payment information. We adhere to the Payment Card Industry Data Security Standards (PCI DSS) to maintain a secure environment for processing, storing, and transmitting credit card information.
Overview
PCI DSS is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. These standards are mandated by the major credit card brands and are intended to protect cardholder data from breaches and fraud.
Key Principles of PCI Compliance
- Build and Maintain a Secure Network
- Firewall Configuration: We maintain and configure firewalls to protect cardholder data.
- Secure Passwords: Default system passwords are replaced with strong, unique passwords.
- Protect Cardholder Data
- Data Encryption: Cardholder data is encrypted during transmission over public networks using HTTPS and other security best practices.
- Data Storage: Stored cardholder data is protected and retained only as long as necessary.
- Maintain a Vulnerability Management Program
- Anti-Virus Software: Anti-virus software is used and regularly updated to protect systems.
- Security Updates: We implement and maintain secure systems and applications through regular updates and patches.
- Implement Strong Access Control Measures
- Need-to-Know Basis: Access to cardholder data is restricted to those who need to know.
- Unique IDs: Unique identification is assigned to each person with computer access.
- Physical Access: Physical access to cardholder data is restricted and monitored.
- Monitor and Test Networks
- Monitoring: Network resources and cardholder data are regularly monitored and tested for security vulnerabilities.
- Log Management: Access to network resources and cardholder data is tracked and monitored through secure logging mechanisms.
- Maintain an Information Security Policy
- Security Policies: An information security policy is maintained and communicated to all employees.
- Training: Employees receive regular training on information security and PCI compliance.
HTTPS and Security Best Practices
Our website, including the payment form, uses HTTPS to encrypt data transmission and ensure secure communications. We adhere to security best practices to prevent vulnerabilities such as card testing and other fraudulent activities.
Safe Handling of Payment Information
When you do business with VoiceBootcamp, you can trust that your payment information is handled safely. We use Stripe for payment processing, which is fully compliant with PCI standards. You can learn more about what PCI compliance means for Stripe by reading about integration security.
Compliance Certification
VoiceBootcamp undergoes regular assessments to ensure compliance with PCI DSS. This includes annual self-assessment questionnaires (SAQs) and regular vulnerability scans by an Approved Scanning Vendor (ASV).
Contact Information
For any questions or concerns regarding our PCI compliance policy, please contact our Compliance Team at info@voicebootcamp.com or+1-877-707-2335
Policy Review
This policy is reviewed annually and updated as necessary to ensure ongoing compliance with PCI DSS and to address new security threats and vulnerabilities.
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