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VoiceBootcamp Self-Study Training

Cisco CCNP Collaboration Video Training

Develop advanced Cisco Collaboration skills through detailed training videos, configuration demonstrations and dedicated hands-on labs. This complete self-study package covers Cisco Collaboration Core Technologies, collaboration applications, conferencing and Webex Calling.

Package Includes

Implementing Cisco Collaboration Core Technologies—CLCOR 350-801
Implementing Cisco Collaboration Cloud Customer Experience - 300-830 CLCCE
Implementing Cisco Advanced Call Control On-Premises - 300-815 CLACC
Implementing Cisco Collaboration Hybrid and Cloud Technologies - 300-820 CLHCT
80+ hours of dedicated hands-on lab access
Five-year access, course updates and instructor support

Complete Self-Study Kit

$1,299.95 USD

Five-Year Access

Learn at Your Own Pace

Includes training videos, technical updates, hands-on lab access and instructor support.

Preview the eLearning platform before purchasing. No credit card is required for the free trial.

Preview CCNP Collaboration Training

Preview technical training covering Cisco Unified Communications Manager, collaboration applications, conferencing, Webex Calling and real-world configuration labs.

CCNP Collaboration Training
80+ Hours of Labs
Five-Year Access

Instructor-Led Training Also Available

Upgrade to a 10-day instructor-led CCNP Collaboration training program with live instruction and guided hands-on labs.

VoiceBootcamp eLearning Plans

Choose the Training Package That Fits Your Career

Build practical skills in Cisco Collaboration, cloud calling and enterprise contact center technologies with long-term access, technical updates and hands-on labs.

Cisco Track

Cisco Collaboration Package

Focused CCNP and CCIE Collaboration video training.

$1,499.00/ 5 years
Choose Cisco Package

Package includes

  • Cisco CCNP Collaboration
  • Cisco CCIE Collaboration 3.2
  • Cisco Webex Calling Professional
  • 100 hours of hands-on lab access
  • Course updates included
  • Five years of access
Cloud Communications

Cloud Calling & Contact Center Package

Cross-platform UCaaS and CCaaS administration training.

$1,499.00/ 5 years
Choose Cloud Package

Package includes

  • Cisco Webex Calling
  • Microsoft Teams Voice
  • Webex Contact Center
  • Webex Contact Center Enterprise
  • Amazon Connect Contact Center
  • Genesys Cloud CX Contact Center
  • 100 hours of hands-on lab access
  • Course updates included
  • Five years of access
Contact Center Track

Contact Center Training Package

Multi-platform contact center deployment and administration.

$1,499.00/ 5 years
Choose Contact Center

Package includes

  • Cisco UCCX Training Videos
  • Cisco UCCE and CVP Training Videos
  • Cisco Webex Contact Center
  • Cisco Webex Contact Center Enterprise
  • Amazon Connect Contact Center
  • Genesys Cloud CX Contact Center
  • 100 hours of hands-on lab access
  • Course updates included
  • Five years of access

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VoiceBootcamp Cisco Collaboration eLearning

Cisco CCNP Collaboration Video Training Outline

Explore the complete video curriculum for CLCOR, CLACC, CLHCT and CLCCE. Every chapter and lab title is displayed individually so learners can see exactly what is included.

4Certification-aligned courses
CLCORCore collaboration technologies
CLHCTHybrid and cloud technologies
CLCCECloud customer experience
All video titles are visible: Every accordion is expanded by default. Click a section heading only when you want to collapse it.
1

350-801 CLCOR — Implementing Cisco Collaboration Core Technologies

Cisco collaboration architecture, Unified CM, call routing, gateways, applications and QoS.

Chapters 1–2Collaboration Architecture and Call Signaling
  • Chapter 1.1 — Cisco Collaboration Solutions Architecture Overview
  • Chapter 1.2 — Cisco Collaboration Solutions Architecture Deployment and Licenses
  • Chapter 1.3 — Cisco Collaboration Solutions Architecture High Availability and Redundancy
  • Chapter 1.4 — Cisco Collaboration Solutions Architecture Certificates
  • Chapter 1.5 — Cisco Collaboration Solutions Architecture Disaster Recovery and Backup
  • Chapter 1.6 — Cisco Collaboration Solutions Architecture IP Network Protocols
  • Chapter 1.7 — Cisco Collaboration Solutions Architecture Overview of Codecs
  • Chapter 2.1 — Exploring Call Signaling over IP Network: Phone Bootup and On-Cluster Call
  • Chapter 2.2 — Exploring Call Signaling over IP Network: Phone Initialization and SIP Signals
Chapters 3–4LDAP Integration and Unified CM Provisioning
  • Chapter 3.1 — Integrating Cisco Unified Communications Manager LDAP Overview
  • Chapter 3.2 — Integrating Cisco Unified Communications Manager LDAP Synchronization and Authentication
  • Chapter 3.3 — Integrating Cisco Unified Communications Manager LDAP Access Control Group
  • Chapter 3.4 — Integrating Cisco Unified Communications Manager LDAP Feature Group Template
  • Chapter 4.1 — Implementing Cisco Unified Communications Manager Provisioning Features: Manual and Auto Registration
  • Chapter 4.2 — Implementing Cisco Unified Communications Manager Provisioning Features: Bulk Administration Tools
  • Chapter 4.3 — Implementing Cisco Unified Communications Manager Provisioning Features: Self-Provisioning, Part 1
Chapters 5–10Codecs, Dial Plans, Gateways and Calling Privileges
  • Chapter 5.0 — Exploring Codecs
  • Chapter 6.1 — Describing Dial Plans and Endpoint Addressing Overview
  • Chapter 6.2 — Describing Dial Plans and Endpoint Addressing: Endpoint Addressing
  • Chapter 6.3 — Describing Dial Plans and Endpoint Addressing: Call Routing Process and Logic
  • Chapter 6.4 — Describing Dial Plans and Endpoint Addressing: Addressing Method
  • Chapter 6.5 — Describing Dial Plans and Endpoint Addressing: Variable-Length Dialing and Urgent Priority
  • Chapter 7.0 — Implementing MGCP Gateways
  • Chapter 8.0 — Implementing Voice Gateways
  • Chapter 9.0 — Configuring Calling Privileges in Cisco Unified Communications Manager
  • Chapter 10 — Implementing Toll Fraud Prevention
Chapters 11–18Media Resources, Collaboration Applications, Edge and QoS
  • Chapter 11 — Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager, Part 1
  • Chapter 11 — Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager, Part 2
  • Chapter 12 — Describing Cisco Instant Messaging and Presence
  • Chapter 13 — Enabling Cisco Jabber in Cisco Unified IM and Presence
  • Chapter 14 — Configuring Cisco Unity Connection Integration
  • Chapter 15 — Configuring Cisco Unity Connection Call Handlers
  • Chapter 16 — Describing Collaboration Edge Architecture, Part 1 Lab
  • Chapter 16 — Describing Collaboration Edge Architecture, Part 1 Lecture
  • Chapter 17 — Analyzing Quality Issues in Converged Networks
  • Chapter 18 — Defining QoS and QoS Models, Part 1
  • Chapter 18 — Defining QoS and QoS Models, Part 2
2

300-815 CLACC — Implementing Cisco Advanced Call Control On-Premises

Advanced signaling, supplemental services, mobility, globalized routing, survivability and CUBE.

Video ChaptersCLACC Video Training
  • 1.0 — Analyzing and Troubleshooting Signaling and Media Protocols: Introduction, Part 1
  • 1.0 — Analyzing and Troubleshooting Signaling and Media Protocols: Introduction, Part 2
  • 2.1 — Implementing Cisco Unified CM Supplemental Services
  • 2.1 — Implementing Cisco Unified CM Supplemental Services: Call Park and Directed Call Park
  • 2.1 — Implementing Cisco Unified CM Supplemental Services: Call Park and Directed Call Pickup
  • 2.1 — Implementing Cisco Unified CM Supplemental Services: Meet-Me and Time-of-Day Routing
  • 3.0 — Implementing Call Coverage in Cisco Unified Communications Manager
  • 4.0 — Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility
  • 6.0 — Configuring and Troubleshooting Cisco Unified CM Unified Mobility
  • 6.1 — Configuring and Troubleshooting Cisco Unified CM Unified Mobility Considerations
  • 7.0 — Implementing Globalized Call Routing: Overview of E.164 and Overlapping Numbers
  • 8.0 — Implementing Globalized Call Routing: Implementing Globalized Number Plan Overview
  • 9.1 — Implementing Remote Site Survivability Overview
  • 10.0 — Implementing Call Admission Control in Cisco Unified Communications Manager
  • 11.0 — Implementing URI Calling in Cisco Unified Communications Manager, Part 1
  • 11.0 — Implementing URI Calling in Cisco Unified Communications Manager, Part 2
  • 12.0 — Troubleshooting Multisite Cisco Unified Communications Manager Deployments
  • 13.0 — Examining Global Dial Plan Replication
  • 14.0 — Configuring and Troubleshooting Cisco Unified Border Element
3

300-820 CLHCT — Implementing Cisco Collaboration Hybrid and Cloud Technologies

Webex Calling architecture, Control Hub, Local Gateway, CUBE integration and practical labs.

Chapters 1–8Webex Calling Architecture, Dial Plans and Routing
  • Chapter 1.1 — Architecture of Webex Calling
  • Chapter 1.2 — Overview of Webex Dial Plan, Part 1
  • Chapter 1.2 — Overview of Webex Dial Plan: On-Premises Trunk, Part 2
  • Chapter 1.2 — Overview of Webex Dial Plan, Part 3
  • Chapter 1.2 — Overview of Webex Dial Plan, Part 4
  • Chapter 2 — Webex PSTN Overview
  • Chapter 3 — Webex User and Feature Provisioning
  • Chapter 4 — Webex Phone Deployment
  • Chapter 5.0 — Overview of Dial Plan, Gateways and Trunks, Part 1
  • Chapter 5.0 — Overview of Dial Plan, Gateways and Trunks, Part 2
  • Chapter 5.0 — Overview of Dial Plan, Gateways and Trunks, Part 3
  • Chapter 6.0 — Deploying vCUBE on Amazon AWS
  • Chapter 7.0 — Detailed Webex Patterns and Pattern Matching
  • Chapter 8.0 — Detailed Webex Call Routing Overview
Chapters 9–18Local Gateway and Control Hub
  • Chapter 9.0 — Cisco Webex Local Gateway Overview
  • Chapter 10.0 — Cisco Webex Local Gateway Outbound Proxy
  • Chapter 11.0 — Cisco Webex Local Gateway Single Dial Peer
  • Chapter 12.0 — Cisco Webex Local Gateway Caller ID Handling
  • Chapter 13.0 — Cisco Webex Local Gateway Troubleshooting
  • Chapter 14.0 — Overview of Cisco Webex Control Hub
  • Chapter 15.0 — Initial Setup for Webex Calling PSTN and Main Number
  • Chapter 16.0 — Enabling Webex Calling User with Settings
  • Chapter 17.0 — Configuring Devices for Cisco Webex Users
  • Chapter 18.0 — Adding Multiple Devices Using Bulk Activation Code
Chapters 19–27Calling Features, CUBE and PSTN Routing
  • Chapter 19.0 — Creating Queue with Agent in Webex Calling, Part 2
  • Chapter 20.0 — Creating Queue with Agent in Webex Calling
  • Chapter 21.0 — Call Park Extension and Call Park Group in Webex Calling
  • Chapter 22.0 — Creating Auto Attendant, Hunt Group and Voicemail Group for Webex Calling Users
  • Chapter 23.0 — Configuring Webex Calling Internal Dial Plan in Multiple Locations
  • Chapter 24.0 — Deploying Cisco CUBE HA with Redundancy Group
  • Chapter 25.0 — Deploying Local Gateway and vCUBE to Register with Webex Calling SBC
  • Chapter 26.0 — Configuring SIP Profile for Cisco Webex Calling
  • Chapter 27.0 — Configuring Call Routing to Make Outbound PSTN Calls Using Webex Calling
11 LabsWebex Calling Video Labs
  • Lab 1 — Configuring Webex Location and DID Numbers
  • Lab 2 — Creating and Managing Users and Licenses in Webex Calling
  • Lab 3 — Configuring Webex Calling Features: FAC, Queues and Call Park
  • Lab 4 — Configuring Webex Calling Features: Shared VM, Hunt Group and Auto Attendant
  • Lab 5 — Configuring Call Routing Based on Operating Mode of Webex Calling
  • Lab 6 — Overview and Configuration of Attendant Console
  • Lab 7 — Configuring Registration-Based Trunk to Local Gateway CUBE
  • Lab 8 — Local Gateway Routes Calls Between Webex Calling and PSTN Provider
  • Lab 9 — Local Gateway Routes Calls Between Webex Calling and Cisco UCM
  • Lab 10 — Local Gateway Routes Calls Between Webex Calling, Cisco UCM and PSTN
  • Lab 11 — Configure Certificate-Based Trunk Between LGW and Webex Calling
4

300-830 CLCCE — Implementing Cisco Collaboration Cloud Customer Experience

Webex Contact Center lectures, administration video labs and Flow Designer scripting labs.

2025 v2Webex Contact Center Lectures
  • Chapter 1.1 — Introduction to Webex Contact Center
  • Chapter 1.2 — Overview of Webex Contact Center Architecture
  • Chapter 1.3 — Overview of Webex Calling for Webex Contact Center Connectivity
  • Chapter 1.4 — Overview of Accessing Webex CC Application Interface and Licensing
  • Chapter 2.1 — Overview of Webex Contact Center Tenant Profile
  • Chapter 2.2 — Overview of Webex CC User Types and User Profiles
  • Chapter 2.3 — Overview of Webex CC Desktop Profile (Agent Profile), Wrap-Up and Idle Codes
  • Chapter 2.4 — Overview of Webex CC Desktop Profile (Agent Profile), Collaboration, Dial Plan and Others
  • Chapter 2.5 — Overview of Webex CC Skills Profile for Precision Routing
  • Chapter 2.6 — Overview and Management of Webex Contact Center Multimedia Profiles, Sites and Teams
  • Chapter 3.1 — Overview of Webex CC Routing Strategy and Call Flow Introduction
  • Chapter 3.2 — Overview of Webex Routing Strategy Entry Points and Queues
  • Chapter 3.3 — Overview of Webex CC Flow Designer
  • Chapter 3.4 — Basic Activity Configurations for Inbound Call Flows
  • Chapter 3.5 — Working with Variables in Cisco Webex CC
  • Chapter 3.6 — Advanced Activity Configuration: Get Queue Info for PIQ and EWT
  • Chapter 3.7 — Advanced Activity Configuration: Queue to Agent, Screen Pop-Up, Event Flow and More
  • Chapter 3.8 — Overview of Global Error Handling Within Webex CC Flows
  • Chapter 3.9 — Overview of Webex CC Condition and Case Statements
9 LabsWebex Contact Center Administration Video Labs
  • Lab 1 — Overview of Webex Control Hub and User Management for WxCC
  • Lab 2 — Explore the Contact Center Management Portal and Control Hub
  • Lab 3 — Creating User Profiles to Assign Rights to Agents and Users
  • Lab 4 — Creating Agent Profiles to Control Features Available to Agents
  • Lab 5 — Creating Various Multimedia Profiles for Agents
  • Lab 6 — Creating Skills Definitions and Skills Groups
  • Lab 7 — Create Sites and Capacity- or Agent-Based Teams
  • Lab 8 — Enabling Webex Users as Contact Center Agents and Supervisors
  • Lab 9 — Creating Entry Points, Dial Numbers and Queues
14 LabsWebex Contact Center Scripting — Flow Designer
  • Lab 1 — Introduction to WxCC Flow Designer
  • Lab 2 — Creating WxCC Flows Using Play Music Activity
  • Lab 3 — Creating WxCC Flows Using Play Message with Static Audio and Google TTS
  • Lab 4 — Creating WxCC Flows Using Collect Digit Activities
  • Lab 5 — Creating WxCC Flows Using Menu Activity to Build IVR Applications
  • Lab 6 — Creating WxCC Flows Using Blind Transfer Activity
  • Lab 7 — Creating WxCC Flows Using Queue Contact Activity
  • Lab 8 — Creating WxCC Flows Using Get Queue Info and Building Queue Loops
  • Lab 9 — Creating WxCC Flows Using Advanced Queue Info Activities
  • Lab 10 — Creating WxCC Flows Using Escalate Call Distribution Activity
  • Lab 11 — Creating WxCC Flows Using Queue to Agent Activities
  • Lab 12 — Building a Flow with Customized Music on Hold and Loops
  • Lab 13 — Creating a Loop and Loop Counter in Webex CC Flows to Control Looping
  • Lab 14 — Creating a Flow to Give Users an Opt-Out Option in Music on Hold

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