Terms and Conditions for Courses and Educational Materials Agreement by VOICEBOOTCAMP INC, VOICEBOOTCAMP LLC, and VOICEBOOTCAMP Canada INC.

Effective as of July 10, 2024

The following terms govern the enrollment in classes provided by VOICEBOOTCAMP INC, VOICEBOOTCAMP LLC, and VOICEBOOTCAMP Canada INC., as well as the orders for educational materials offered by these entities. These terms, together with any applicable license agreement, constitute the entire agreement between us regarding the courses and educational materials and supersede any previous oral or written communications. By attending a class or utilizing any education materials, you agree to these terms and conditions. Occasionally, certain offerings may have additional or different terms and conditions, which will be provided to you separately. For instance, conference terms and conditions can be found in the conference registration section of the conference website or in the conference brochure.

1. Courses and Educational Materials

We publish various catalogs of education (Catalog) for our generally available courses and educational materials offered by VOICEBOOTCAMP INC, VOICEBOOTCAMP LLC, and VOICEBOOTCAMP Canada INC. These catalogs are subject to changes, and we reserve the right to add or withdraw courses and educational materials without prior notice.

2. Class Scheduling

The dates of public classes will be specified by us. Private or on-site classes will be scheduled through mutual agreement. We may cancel any scheduled class after providing notice. If you have prepaid for a canceled class, we will refund the amount paid within 90 to 120 business days. Our locations are accessible for students with disabilities in some areas, and we accommodate reasonable disability-related requests if notified in advance.

3. Prices and Payment

  • Public Classes: The prices for public classes are determined at the start date of the class. These prices include the use of required educational materials and equipment but exclude taxes, student travel expenses, and living expenses. VOICEBOOTCAMP INC, VOICEBOOTCAMP LLC, and VOICEBOOTCAMP Canada INC. reserve the right to modify prices without prior notification.
  • Private or On-Site Classes: Prices will be established based on your specific requirements, and additional charges may apply for factors such as instructor travel, facilities, and remote lab support.
  • Payment: You are responsible for paying the specified amounts, including applicable taxes and any late payment fees, as indicated in the invoice. All payments must be received and cleared before attending the class.

4. Strict Payment Policy and No Refunds After 24 Hours

  • Strict Payment Policy: Payments are processed at the time of purchase. By providing your payment information, you authorize us to charge the applicable fees to your payment method.
  • No Refunds After 24 Hours: Refunds are only available within 24 hours of purchase. After this period, all sales are final, and no refunds will be issued. Please use our Free Trial to ensure our services meet your needs before making a purchase.

5. Free Trial

We encourage all potential customers to utilize our Free Trial before purchasing our services. The Free Trial allows you to evaluate our offerings to ensure they meet your requirements.

6. Re-Take Policy

You are eligible to retake a class within one year from the date of your first scheduled class. The confirmation of re-take will be provided one to two weeks before the scheduled re-take class. No study materials will be provided for re-takes, and you will be charged for any printed materials. The re-take policy applies only to the course taken in the same version and product.

7. Rack Access

Prior to accessing, every candidate/student and/or client must schedule rack access. The availability of rack schedules is subject to our internal review and cannot be guaranteed unless you purchase dedicated rack access. We reserve the right to reschedule, disapprove, or cancel schedules. Configuration support is not provided unless it is dedicated rack access that you have purchased. If a device is accessible via HTTP and/or the license is valid, we will not provide any support for rack access unless it is dedicated rack access.

8. Rack Rental Terms & Conditions

We provide email support only for hardware-related issues. Configuration assistance is not provided. If there is a loss of time due to a problem on our side, we will credit the hours to your account. However, any loss of hours from your side will not be credited. Rack rental price is final, and no refund or return is accepted. The buyer is responsible for installing all the necessary software to connect to our VPN server. The availability of shared or dedicated rack rentals is subject to availability. For dedicated rack rental, a minimum of two weeks' notice must be provided. VOICEBOOTCAMP is not liable for any damage to the client's PC caused by our VPN connection or equipment. Existing clients can schedule a maximum of three to four sessions per week.

9. Support Ticket

We are pleased to offer support for our products and services. However, you must open a support ticket by submitting a ticket request. Without a support ticket, any email sent to support@voicebootcamp.com will not be considered a support request and may be disregarded.  Average turn around time for a ticket is 72 hours

10. Cancellation/Refund/Reschedule Charges

  • Public Classes: If you fail to cancel or reschedule your enrollment in a public class at least 30 calendar days before the scheduled start date or if you do not attend the class, you will be charged the full price of the class. However, within three days of your initial or rescheduled enrollment date, you may cancel your class enrollment without charge. No refunds are provided if a student cancels a class within 30 days.
  • Private or On-Site Classes: Canceling within seven calendar days of the scheduled start date will result in being billed the full price of the class. Canceling between eight and fifteen calendar days prior to the start date incurs a charge of 25% of the full price, while canceling between sixteen and twenty-one calendar days prior incurs a charge of 10% of the full price. No charges will apply for canceling a private or on-site class more than twenty-one calendar days in advance.
  • Refunds: All refunds will be processed within 90 to 120 business days, following approval. Full refunds will be provided if VOICEBOOTCAMP INC, VOICEBOOTCAMP LLC, or VOICEBOOTCAMP Canada INC. cancels any class.
  • Conferences: Conference cancellation charges will be outlined on the conference website or in the conference brochure. VOICEBOOTCAMP reserves the right to cancel any class within 10 days before the scheduled date. VOICEBOOTCAMP is not responsible for any travel costs. If a client decides to cancel after attending a few classes, they will be responsible for paying $300 per day attended, along with any administrative costs and the full retail price of study kits provided.

11. Self-Study Kit Refund

Refunds for self-study kits must be requested within 24 hours of purchase. No refund will be provided after this timeframe due to the nature of digital goods. Once a license has been activated, no refund is available unless troubleshooting determines that the client's PC is the cause of the problem.

12. Limitation of Liability

In the event of default or other liability, circumstances may arise where you are entitled to recover damages from us. However, except for the payments specified in our patent and copyright terms, our liability is limited to the charges for the class or educational material relevant to the claim.

13. Visa Issues

VOICEBOOTCAMP is not responsible for any visa-related issues for travel to any country. We do not provide visas, and we cannot be held accountable for any visa denials by the Embassy for any reason. Arranging visas for training attendance is the candidate's responsibility, and there will be no refunds if a visa is denied. Candidates must be aware of potential visa issues before applying for any courses. This limitation also applies to our subcontractors. It represents the maximum for which we collectively hold responsibility. We and our subcontractors are not liable for any third-party claims against you, loss or damage to your records or data, or any special, incidental, indirect, or consequential damages, including lost profits or savings, even if we have been informed of the possibility. Any terms of this Agreement that extend beyond its termination remain in effect until fulfilled and apply to respective successors and assignees. You agree not to assign or transfer your rights under this Agreement without our prior written consent. Any attempt to do so is void. Neither party is responsible for failure to fulfill obligations due to causes beyond its control. Legal actions related to this Agreement may not be brought more than two years after the cause of action arose. Any machine-readable educational materials provided by us are subject to the terms and conditions of a license agreement, which we will inform you of.

14. Warranty

There are no express warranties except those contained herein or in any applicable license agreement. We do not provide any implied warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. We do not warrant the results to be attained by attending our classes or using our educational materials.

15. Changes to This Agreement

We may modify these terms and conditions with written notice. The modified terms and conditions will apply to your enrollment or order, unless you cancel or reschedule prior to the effective date. Any changes must be signed by both parties to be valid. Additional or different terms and conditions provided by you in any order or communication are void.

16. General

You agree not to copy our copyrighted material without our prior written consent. Recording equipment cannot be used in our classes without our prior written consent. Our trademarks, trade names, or other designations cannot be used in any promotion or publication without our prior written consent. You agree not to assign or transfer your rights under this Agreement without our prior written consent. Any attempt to do so is void. Neither party is responsible for failure to fulfill obligations due to causes beyond its control. Legal actions related to this Agreement may not be brought more than two years after the cause of action arose. Any terms of this Agreement that extend beyond its termination remain in effect until fulfilled and apply to respective successors and assignees. You agree not to assign or transfer your rights under this Agreement without our prior written consent. Any attempt to do so is void. Neither party is responsible for failure to fulfill obligations due to causes beyond its control. Legal actions related to this Agreement may not be brought more than two years after the cause of action arose.

17. Data Compliance

  • PCI Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure your payment information is protected. Your payment details are encrypted and processed securely through compliant payment gateways.
  • GDPR Compliance: We comply with the General Data Protection Regulation (GDPR) to protect the privacy and personal data of our users. You have the right to access, correct, and delete your personal information.
  • Data Privacy: We do not sell, trade, or otherwise transfer your personal data to outside parties. Your privacy is our priority.

18. US Restriction Policy and Sanctions

Our services comply with all applicable US restriction policies and sanctions. Users from countries or regions subject to US sanctions are prohibited from using our services. We reserve the right to restrict or terminate access to our services for any user found to be in violation of these restrictions.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.