Module 1: Architecture and Dial Plan Fundamentals
Lesson 1.1: Architecture of WebEx Calling
Lesson 1.2: Overview of WebEx Dial Plan (Part 1)
Lesson 1.3: Overview of WebEx Dial Plan: On-Premises Trunk (Part 2)
Lesson 1.4: Overview of WebEx Dial Plan (Part 3)
Lesson 1.5: Overview of WebEx Dial Plan (Part 4)
Module 2: PSTN and Core Provisioning
Lesson 2.1: WebEx PSTN Overview
Lesson 3.1: WebEx User and Feature Provisioning
Lesson 4.1: WebEx Phone Deployment
Module 3: Advanced Routing, Gateways, and Trunks
Lesson 5.1: Overview of Dial Plan, Gateways, and Trunks (Part 1)
Lesson 5.2: Overview of Dial Plan, Gateways, and Trunks (Part 2)
Lesson 5.3: Overview of Dial Plan, Gateways, and Trunks (Part 3)
Lesson 6.1: Deploying vCUBE on Amazon AWS
Lesson 7.1: Detailed WebEx Patterns and Pattern Matching
Lesson 8.1: Detailed WebEx Call Routing Overview
Module 4: Local Gateway Configuration and Troubleshooting
Lesson 9.1: Cisco WebEx Local Gateway Overview
Lesson 10.1: Cisco WebEx Local Gateway Outbound Proxy
Lesson 11.1: Cisco WebEx Local Gateway Single Dial Peer
Lesson 12.1: Cisco WebEx Local Gateway Caller ID Handling
Lesson 13.1: Cisco WebEx Local Gateway Troubleshooting
Module 5: Control Hub Management and Setup
Lesson 14.1: Overview of Cisco WebEx Control Hub
Lesson 15.1: Initial Setup for WebEx Calling PSTN and Main Number
Lesson 16.1: Enabling WebEx Calling User with Settings
Lesson 17.1: Configuring Devices for Cisco WebEx Users
Lesson 18.1: Adding Multiple Devices Using Bulk Activation Code
Module 6: Call Features, Queues, and Group Management
Lesson 19.1: Creating Queue with Agent in WebEx Calling (Part 2)
Lesson 20.1: Creating Queue with Agent in WebEx Calling (Part 1)
Lesson 21.1: Call Park Extension and Call Park Group in WebEx Calling
Lesson 22.1: Creating Auto Attendant, Hunt Group, and Voicemail Group
Lesson 23.1: Configuring WebEx Calling Internal Dial Plan in Multiple Locations
Module 7: Enterprise Edge, SBCs, and SIP Integration
Lesson 24.1: Deploying Cisco CUBE HA with Redundancy Group
Lesson 25.1: Deploying Local Gateway and vCube to Register with WebEx Calling SBC
Lesson 26.1: Configuring SIP Profile for Cisco WebEx Calling
Lesson 27.1: Configuring Call Routing to Make Outbound PSTN Calls
Module 8: WebEx Calling Lab Videos
Lab Video 1: Configuring WebEx Location and DID Numbers
Lab Video 2: Creating and Managing Users and Licenses in WebEx Calling
Lab Video 3: Configuring WebEx Calling Features: FAC, Queues, and Call Park
Lab Video 4: Configuring WebEx Calling Features: Shared VM, Hunt Group, and Auto Attendant
Lab Video 5: Configuring Call Routing Based on Operating Mode of WebEx Calling
Lab Video 6: Overview and Configuration of Attendant Console
Lab Video 7: Configuring Registration-Based Trunk to Local Gateway CUBE
Lab Video 8: Local Gateway Routes Calls Between WebEx Calling and PSTN Provider
Lab Video 9: Local Gateway Routes Calls Between WebEx Calling and Cisco UCM
Lab Video 10: Local Gateway Routes Calls Between WebEx Calling, Cisco UCM, and PSTN
Lab Video 11: Configuring Certificate-Based Trunk Between LGW and WebEx Calling
Module 9: Labs and Additional Resources
Resource 1: WebEx Calling Lab 4 Guide
Resource 2: CUBE and Advanced Dial Plan Lab
Resource 3: Cisco WebEx Enablement Lab v7
Resource 4: WebEx Security Lab
Resource 5: Deploy and Use of WebEx Call Integration with Microsoft Teams
Essential Video Lab
Module 1: Core Setup, Users, and Basic Features
Lab 1: Configuring WebEx Location and DID Numbers
Lab 2: Creating and Managing Users and Licenses in WebEx Calling
Lab 3: Configuring WebEx Calling Features: FAC, Queues, and Call Park
Lab 4: Configuring WebEx Calling Features: Shared VM, Hunt Group, and Auto Attendant
Lab 5: Configuring Call Routing Based on Operating Mode of WebEx Calling
Lab 6: Overview and Configuration of Attendant Console
Module 2: Trunking, Gateways, and Hybrid Integration
Lab 7: Configuring Registration-Based Trunk to Local Gateway CUBE
Lab 8: Local Gateway Routes Calls Between WebEx Calling and PSTN Provider
Lab 9: Local Gateway Routes Calls Between WebEx Calling and Cisco UCM
Lab 10: Local Gateway Routes Calls Between WebEx Calling, Cisco UCM, and PSTN
Lab 11: Configuring Certificate-Based Trunk Between LGW and WebEx Calling
Module 3: Monitoring, Survivability, and Cloud Management
Lab 12: Configuring Splunk Monitoring Call Detail Records for WebEx Calling
Lab 13: Configuring Site Survivability for WebEx Calling: Install Gateway Connector
Lab 14: Enroll the IOS-XE Gateway in the WebEx Control Hub
Lab 15: Configuring SRST: Configure Survivability Gateway
Lab 16: Configuring SRST Sync with Gateway and Test WebEx Survivability
Lab 17: Configure WebEx Cloud-Connected UC to Manage WebEx and CM Cluster
Cisco WebEx Integration & Migration
Part 1: Cisco WebEx Integration with External Identity Platforms for SSO and User Synchronization
Module 1: Directory Integration and Synchronization
Lesson 1: Overview of External Platform Integration and Microsoft Azure
Lesson 2: Install and Configure Cisco Directory Connector to Migrate On-Prem Users to Cloud
Lesson 3: Configure Directory Connector for Group Sync and License Assignment to WebEx
Lesson 4: Integrating On-Prem Active Directory with Azure AD and WebEx Control Hub
Lesson 5: Configuring Azure Active Directory User Sync for WebEx Control Hub
Lesson 11: Enabling WebEx Control Hub and Microsoft Azure Entra ID Wizard
Module 2: Single Sign-On (SSO) Implementation
Lesson 6: Enable SSO Between Microsoft Azure and WebEx Control Hub
Lesson 7: Enabling SSO Between Microsoft Azure Entra ID and Cisco Unified CM
Lesson 8: Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx, and Cisco Unity Connection
Lesson 9: Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx, and Cisco Expressway for Jabber
Lesson 10: Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx, and Cisco Unified CCX
Lesson 15: Integrate WebEx Control Hub with Google Apps for SSO
Module 3: Cloud-Connected UC Directory Services
Lesson 12: Cisco WebEx Cloud-Connected UC Directory Service Support for Unified CM
Lesson 14: WebEx Cloud-Connected UC Provision Directory Synchronization
Part 2: Migrating On-Prem Cisco Unified CM to WebEx Calling
Module 1: Migration Strategy and Architecture
Lesson 1: Introduction to Migration of Cisco Unified CM to WebEx Calling
Lesson 2: Understanding Items and Steps Required for Transition to Cloud
Lesson 3: Understanding the Core Components of Migrating to Cloud
Module 2: Hybrid Services and Contact Migration
Lesson 6: Phase 1 - Step 2: Enable Hybrid Messaging Between WebEx Team and Jabber
Lesson 7: Phase 1 - Step 3: Synchronize Organizational Contacts Through LDAP Using Search Configuration
Lesson 8: Migrate Personal Contacts to WebEx App Using Migration Tools
Lesson 9: Enable WebEx Hybrid Calendar Service with On-Prem Exchange Server
Module 3: Local Gateway and PSTN Configuration
Lesson 10: Configuring Local Gateway for PSTN Connectivity by Adding Trunk
Lesson 11: Configuring Local Gateway IOS Configuration to Support SBC Functionality
Lesson 12: Configuring Local Gateway Multi-Tenant Profile and SIP Profile to Register
Lesson 13: Configure Outbound and Inbound Dial-Peers
Module 4: Final Cutover
Lesson 14: Migrate Calling from On-Prem Cisco UCM to WebEx
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1. Export Administration Regulations (EAR)
Our company complies with the U.S. Department of Commerce's Export Administration Regulations (EAR). We ensure that our software services meet all requirements for export and re-export, including obtaining necessary licenses for controlled software.
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We adhere to the regulations set forth by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). We do not engage in business with individuals or entities on the OFAC Specially Designated Nationals (SDN) list or other restricted lists.
3. International Traffic in Arms Regulations (ITAR)
For software with potential military applications, we comply with the U.S. Department of State's International Traffic in Arms Regulations (ITAR). Our company is registered with the Directorate of Defense Trade Controls (DDTC) and secures appropriate export licenses as needed.
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In addition to GDPR, we comply with relevant data privacy laws in all jurisdictions where we operate. Our company employs advanced security protocols to protect user data and ensure privacy.
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PCI Compliance Policy
VoiceBootcamp is committed to ensuring the security and protection of our customers' payment information. We adhere to the Payment Card Industry Data Security Standards (PCI DSS) to maintain a secure environment for processing, storing, and transmitting credit card information.
Overview
PCI DSS is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. These standards are mandated by the major credit card brands and are intended to protect cardholder data from breaches and fraud.
Key Principles of PCI Compliance
Build and Maintain a Secure Network
- Firewall Configuration: We maintain and configure firewalls to protect cardholder data.
- Secure Passwords: Default system passwords are replaced with strong, unique passwords.
Protect Cardholder Data
- Data Encryption: Cardholder data is encrypted during transmission over public networks using HTTPS and other security best practices.
- Data Storage: Stored cardholder data is protected and retained only as long as necessary.
Maintain a Vulnerability Management Program
- Anti-Virus Software: Anti-virus software is used and regularly updated to protect systems.
- Security Updates: We implement and maintain secure systems and applications through regular updates and patches.
Implement Strong Access Control Measures
- Need-to-Know Basis: Access to cardholder data is restricted to those who need to know.
- Unique IDs: Unique identification is assigned to each person with computer access.
- Physical Access: Physical access to cardholder data is restricted and monitored.
Monitor and Test Networks
- Monitoring: Network resources and cardholder data are regularly monitored and tested for security vulnerabilities.
- Log Management: Access to network resources and cardholder data is tracked and monitored through secure logging mechanisms.
Maintain an Information Security Policy
- Security Policies: An information security policy is maintained and communicated to all employees.
- Training: Employees receive regular training on information security and PCI compliance.
HTTPS and Security Best Practices
Our website, including the payment form, uses HTTPS to encrypt data transmission and ensure secure communications. We adhere to security best practices to prevent vulnerabilities such as card testing and other fraudulent activities.
Safe Handling of Payment Information
When you do business with VoiceBootcamp, you can trust that your payment information is handled safely. We use Stripe for payment processing, which is fully compliant with PCI standards. You can learn more about what PCI compliance means for Stripe by reading about integration security.
Compliance Certification
VoiceBootcamp undergoes regular assessments to ensure compliance with PCI DSS. This includes annual self-assessment questionnaires (SAQs) and regular vulnerability scans by an Approved Scanning Vendor (ASV).
Contact Information
For any questions or concerns regarding our PCI compliance policy, please contact our Compliance Team at info@voicebootcamp.com or+1-877-968-3392
Policy Review
This policy is reviewed annually and updated as necessary to ensure ongoing compliance with PCI DSS and to address new security threats and vulnerabilities.
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