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VoiceBootcamp Self-Study Training

Cisco Webex Calling Video Training

Build practical Cisco Webex Calling administration and migration skills through detailed technical videos and hands-on lab exercises. Learn how to configure Webex Control Hub, calling locations, users, devices, PSTN services and migrations from on-premises Cisco Unified CM.

Webex Calling Package Includes

Cisco Webex Calling administration video training
Cisco Webex Calling Essential hands-on lab
Migrating on-premises Cisco Unified CM to Webex Calling
Webex Control Hub configuration demonstrations
100 hours of lab access valid for two years
Five-year course access with unlimited updates

Complete Self-Study Kit

$899.99 USD

Five-Year Course Access

Learn and Practice at Your Own Pace

Includes video training, 100 hours of lab access, technical updates and instructor support.

Preview the eLearning platform before purchasing. No credit card is required for the free trial.

Preview Webex Calling Video Training

Preview practical Webex Control Hub administration, calling configuration, user and device management, PSTN connectivity and Cisco Unified CM migration labs.

Webex Calling Training
100 Hours of Labs
Five-Year Access

Instructor-Led Training Also Available

A five-day Webex Calling instructor-led course is also available with live instruction and guided hands-on labs.

VoiceBootcamp Webex Calling eLearning

Cisco Webex Calling, Integration and Migration Master Course

A structured video-training path covering Webex Calling architecture, dial plans, PSTN, Control Hub, Local Gateway, CUBE, survivability, identity integration, SSO and migration from Cisco Unified CM.

3Complete course parts
17Essential video labs
9Core Webex modules
5Downloadable resources
How to use this outline: All modules are expanded for immediate visibility. Select any module heading to collapse or reopen its lessons. Begin with Part 1 for Webex Calling administration, continue to Part 2 for focused hands-on labs, and complete Part 3 for identity integration and Unified CM migration.
1

Cisco Webex Calling

Architecture, provisioning, routing, Local Gateway, Control Hub, enterprise edge and hands-on labs.

Module 1Architecture and Dial Plan Fundamentals
  • Lesson 1.1: Architecture of Webex Calling
  • Lesson 1.2: Overview of Webex Dial Plan — Part 1
  • Lesson 1.3: Overview of Webex Dial Plan: On-Premises Trunk — Part 2
  • Lesson 1.4: Overview of Webex Dial Plan — Part 3
  • Lesson 1.5: Overview of Webex Dial Plan — Part 4
Module 2PSTN and Core Provisioning
  • Lesson 2.1: Webex PSTN Overview
  • Lesson 3.1: Webex User and Feature Provisioning
  • Lesson 4.1: Webex Phone Deployment
Module 3Advanced Routing, Gateways and Trunks
  • Lesson 5.1: Overview of Dial Plan, Gateways and Trunks — Part 1
  • Lesson 5.2: Overview of Dial Plan, Gateways and Trunks — Part 2
  • Lesson 5.3: Overview of Dial Plan, Gateways and Trunks — Part 3
  • Lesson 6.1: Deploying vCUBE on Amazon AWS
  • Lesson 7.1: Detailed Webex Patterns and Pattern Matching
  • Lesson 8.1: Detailed Webex Call Routing Overview
Module 4Local Gateway Configuration and Troubleshooting
  • Lesson 9.1: Cisco Webex Local Gateway Overview
  • Lesson 10.1: Cisco Webex Local Gateway Outbound Proxy
  • Lesson 11.1: Cisco Webex Local Gateway Single Dial Peer
  • Lesson 12.1: Cisco Webex Local Gateway Caller ID Handling
  • Lesson 13.1: Cisco Webex Local Gateway Troubleshooting
Module 5Control Hub Management and Setup
  • Lesson 14.1: Overview of Cisco Webex Control Hub
  • Lesson 15.1: Initial Setup for Webex Calling PSTN and Main Number
  • Lesson 16.1: Enabling Webex Calling User with Settings
  • Lesson 17.1: Configuring Devices for Cisco Webex Users
  • Lesson 18.1: Adding Multiple Devices Using Bulk Activation Code
Module 6Call Features, Queues and Group Management
  • Lesson 19.1: Creating Queue with Agent in Webex Calling — Part 2
  • Lesson 20.1: Creating Queue with Agent in Webex Calling — Part 1
  • Lesson 21.1: Call Park Extension and Call Park Group in Webex Calling
  • Lesson 22.1: Creating Auto Attendant, Hunt Group and Voicemail Group
  • Lesson 23.1: Configuring Webex Calling Internal Dial Plan in Multiple Locations
Module 7Enterprise Edge, SBCs and SIP Integration
  • Lesson 24.1: Deploying Cisco CUBE HA with Redundancy Group
  • Lesson 25.1: Deploying Local Gateway and vCUBE to Register with Webex Calling SBC
  • Lesson 26.1: Configuring SIP Profile for Cisco Webex Calling
  • Lesson 27.1: Configuring Call Routing to Make Outbound PSTN Calls
Module 8Webex Calling Lab Videos
  • Lab Video 1: Configuring Webex Location and DID Numbers
  • Lab Video 2: Creating and Managing Users and Licenses in Webex Calling
  • Lab Video 3: Configuring Webex Calling Features: FAC, Queues and Call Park
  • Lab Video 4: Configuring Webex Calling Features: Shared VM, Hunt Group and Auto Attendant
  • Lab Video 5: Configuring Call Routing Based on Operating Mode of Webex Calling
  • Lab Video 6: Overview and Configuration of Attendant Console
  • Lab Video 7: Configuring Registration-Based Trunk to Local Gateway CUBE
  • Lab Video 8: Local Gateway Routes Calls Between Webex Calling and PSTN Provider
  • Lab Video 9: Local Gateway Routes Calls Between Webex Calling and Cisco UCM
  • Lab Video 10: Local Gateway Routes Calls Between Webex Calling, Cisco UCM and PSTN
  • Lab Video 11: Configuring Certificate-Based Trunk Between LGW and Webex Calling
Module 9Labs and Additional Resources
  • Resource 1: Webex Calling Lab 4 Guide
  • Resource 2: CUBE and Advanced Dial Plan Lab
  • Resource 3: Cisco Webex Enablement Lab v7
  • Resource 4: Webex Security Lab
  • Resource 5: Deploy and Use Webex Call Integration with Microsoft Teams
2

Essential Video Labs

Focused configuration labs for core services, hybrid integration, monitoring and survivability.

Module 1Core Setup, Users and Basic Features
  • Lab 1: Configuring Webex Location and DID Numbers
  • Lab 2: Creating and Managing Users and Licenses in Webex Calling
  • Lab 3: Configuring Webex Calling Features: FAC, Queues and Call Park
  • Lab 4: Configuring Webex Calling Features: Shared VM, Hunt Group and Auto Attendant
  • Lab 5: Configuring Call Routing Based on Operating Mode of Webex Calling
  • Lab 6: Overview and Configuration of Attendant Console
Module 2Trunking, Gateways and Hybrid Integration
  • Lab 7: Configuring Registration-Based Trunk to Local Gateway CUBE
  • Lab 8: Local Gateway Routes Calls Between Webex Calling and PSTN Provider
  • Lab 9: Local Gateway Routes Calls Between Webex Calling and Cisco UCM
  • Lab 10: Local Gateway Routes Calls Between Webex Calling, Cisco UCM and PSTN
  • Lab 11: Configuring Certificate-Based Trunk Between LGW and Webex Calling
Module 3Monitoring, Survivability and Cloud Management
  • Lab 12: Configuring Splunk Monitoring Call Detail Records for Webex Calling
  • Lab 13: Configuring Site Survivability for Webex Calling: Install Gateway Connector
  • Lab 14: Enroll the IOS-XE Gateway in Webex Control Hub
  • Lab 15: Configuring SRST: Configure Survivability Gateway
  • Lab 16: Configuring SRST Sync with Gateway and Test Webex Survivability
  • Lab 17: Configure Webex Cloud-Connected UC to Manage Webex and CM Cluster
3

Cisco Webex Integration and Migration

Identity synchronization, SSO, Cloud-Connected UC and migration from on-premises Cisco Unified CM.

Module 1Directory Integration and Synchronization
  • Lesson 1: Overview of External Platform Integration and Microsoft Azure
  • Lesson 2: Install and Configure Cisco Directory Connector to Migrate On-Prem Users to Cloud
  • Lesson 3: Configure Directory Connector for Group Sync and License Assignment to Webex
  • Lesson 4: Integrating On-Prem Active Directory with Azure AD and Webex Control Hub
  • Lesson 5: Configuring Azure Active Directory User Sync for Webex Control Hub
  • Lesson 11: Enabling Webex Control Hub and Microsoft Azure Entra ID Wizard
Module 2Single Sign-On Implementation
  • Lesson 6: Enable SSO Between Microsoft Azure and Webex Control Hub
  • Lesson 7: Enabling SSO Between Microsoft Azure Entra ID and Cisco Unified CM
  • Lesson 8: Enabling SSO Between Microsoft Azure Entra ID, Cisco Webex and Cisco Unity Connection
  • Lesson 9: Enabling SSO Between Microsoft Azure Entra ID, Cisco Webex and Cisco Expressway for Jabber
  • Lesson 10: Enabling SSO Between Microsoft Azure Entra ID, Cisco Webex and Cisco Unified CCX
  • Lesson 15: Integrate Webex Control Hub with Google Apps for SSO
Module 3Cloud-Connected UC Directory Services
  • Lesson 12: Cisco Webex Cloud-Connected UC Directory Service Support for Unified CM
  • Lesson 14: Webex Cloud-Connected UC Provision Directory Synchronization
Module 1Migration Strategy and Architecture
  • Lesson 1: Introduction to Migration of Cisco Unified CM to Webex Calling
  • Lesson 2: Understanding Items and Steps Required for Transition to Cloud
  • Lesson 3: Understanding the Core Components of Migrating to Cloud
Module 2Hybrid Services and Contact Migration
  • Lesson 6: Phase 1, Step 2 — Enable Hybrid Messaging Between Webex Teams and Jabber
  • Lesson 7: Phase 1, Step 3 — Synchronize Organizational Contacts Through LDAP Using Search Configuration
  • Lesson 8: Migrate Personal Contacts to Webex App Using Migration Tools
  • Lesson 9: Enable Webex Hybrid Calendar Service with On-Premises Exchange Server
Module 3Local Gateway and PSTN Configuration
  • Lesson 10: Configuring Local Gateway for PSTN Connectivity by Adding Trunk
  • Lesson 11: Configuring Local Gateway IOS Configuration to Support SBC Functionality
  • Lesson 12: Configuring Local Gateway Multi-Tenant Profile and SIP Profile to Register
  • Lesson 13: Configure Outbound and Inbound Dial Peers
Module 4Final Cutover
  • Lesson 14: Migrate Calling from On-Premises Cisco UCM to Webex

Module 1: Architecture and Dial Plan Fundamentals

  • Lesson 1.1: Architecture of WebEx Calling

  • Lesson 1.2: Overview of WebEx Dial Plan (Part 1)

  • Lesson 1.3: Overview of WebEx Dial Plan: On-Premises Trunk (Part 2)

  • Lesson 1.4: Overview of WebEx Dial Plan (Part 3)

  • Lesson 1.5: Overview of WebEx Dial Plan (Part 4)

Module 2: PSTN and Core Provisioning

  • Lesson 2.1: WebEx PSTN Overview

  • Lesson 3.1: WebEx User and Feature Provisioning

  • Lesson 4.1: WebEx Phone Deployment

Module 3: Advanced Routing, Gateways, and Trunks

  • Lesson 5.1: Overview of Dial Plan, Gateways, and Trunks (Part 1)

  • Lesson 5.2: Overview of Dial Plan, Gateways, and Trunks (Part 2)

  • Lesson 5.3: Overview of Dial Plan, Gateways, and Trunks (Part 3)

  • Lesson 6.1: Deploying vCUBE on Amazon AWS

  • Lesson 7.1: Detailed WebEx Patterns and Pattern Matching

  • Lesson 8.1: Detailed WebEx Call Routing Overview

Module 4: Local Gateway Configuration and Troubleshooting

  • Lesson 9.1: Cisco WebEx Local Gateway Overview

  • Lesson 10.1: Cisco WebEx Local Gateway Outbound Proxy

  • Lesson 11.1: Cisco WebEx Local Gateway Single Dial Peer

  • Lesson 12.1: Cisco WebEx Local Gateway Caller ID Handling

  • Lesson 13.1: Cisco WebEx Local Gateway Troubleshooting

Module 5: Control Hub Management and Setup

  • Lesson 14.1: Overview of Cisco WebEx Control Hub

  • Lesson 15.1: Initial Setup for WebEx Calling PSTN and Main Number

  • Lesson 16.1: Enabling WebEx Calling User with Settings

  • Lesson 17.1: Configuring Devices for Cisco WebEx Users

  • Lesson 18.1: Adding Multiple Devices Using Bulk Activation Code

Module 6: Call Features, Queues, and Group Management

  • Lesson 19.1: Creating Queue with Agent in WebEx Calling (Part 2)

  • Lesson 20.1: Creating Queue with Agent in WebEx Calling (Part 1)

  • Lesson 21.1: Call Park Extension and Call Park Group in WebEx Calling

  • Lesson 22.1: Creating Auto Attendant, Hunt Group, and Voicemail Group

  • Lesson 23.1: Configuring WebEx Calling Internal Dial Plan in Multiple Locations

Module 7: Enterprise Edge, SBCs, and SIP Integration

  • Lesson 24.1: Deploying Cisco CUBE HA with Redundancy Group

  • Lesson 25.1: Deploying Local Gateway and vCube to Register with WebEx Calling SBC

  • Lesson 26.1: Configuring SIP Profile for Cisco WebEx Calling

  • Lesson 27.1: Configuring Call Routing to Make Outbound PSTN Calls

Module 8: WebEx Calling Lab Videos

  • Lab Video 1: Configuring WebEx Location and DID Numbers

  • Lab Video 2: Creating and Managing Users and Licenses in WebEx Calling

  • Lab Video 3: Configuring WebEx Calling Features: FAC, Queues, and Call Park

  • Lab Video 4: Configuring WebEx Calling Features: Shared VM, Hunt Group, and Auto Attendant

  • Lab Video 5: Configuring Call Routing Based on Operating Mode of WebEx Calling

  • Lab Video 6: Overview and Configuration of Attendant Console

  • Lab Video 7: Configuring Registration-Based Trunk to Local Gateway CUBE

  • Lab Video 8: Local Gateway Routes Calls Between WebEx Calling and PSTN Provider

  • Lab Video 9: Local Gateway Routes Calls Between WebEx Calling and Cisco UCM

  • Lab Video 10: Local Gateway Routes Calls Between WebEx Calling, Cisco UCM, and PSTN

  • Lab Video 11: Configuring Certificate-Based Trunk Between LGW and WebEx Calling

Module 9: Labs and Additional Resources

  • Resource 1: WebEx Calling Lab 4 Guide

  • Resource 2: CUBE and Advanced Dial Plan Lab

  • Resource 3: Cisco WebEx Enablement Lab v7

  • Resource 4: WebEx Security Lab

  • Resource 5: Deploy and Use of WebEx Call Integration with Microsoft Teams

Essential Video Lab

Module 1: Core Setup, Users, and Basic Features

  • Lab 1: Configuring WebEx Location and DID Numbers

  • Lab 2: Creating and Managing Users and Licenses in WebEx Calling

  • Lab 3: Configuring WebEx Calling Features: FAC, Queues, and Call Park

  • Lab 4: Configuring WebEx Calling Features: Shared VM, Hunt Group, and Auto Attendant

  • Lab 5: Configuring Call Routing Based on Operating Mode of WebEx Calling

  • Lab 6: Overview and Configuration of Attendant Console

Module 2: Trunking, Gateways, and Hybrid Integration

  • Lab 7: Configuring Registration-Based Trunk to Local Gateway CUBE

  • Lab 8: Local Gateway Routes Calls Between WebEx Calling and PSTN Provider

  • Lab 9: Local Gateway Routes Calls Between WebEx Calling and Cisco UCM

  • Lab 10: Local Gateway Routes Calls Between WebEx Calling, Cisco UCM, and PSTN

  • Lab 11: Configuring Certificate-Based Trunk Between LGW and WebEx Calling


Module 3: Monitoring, Survivability, and Cloud Management

  • Lab 12: Configuring Splunk Monitoring Call Detail Records for WebEx Calling

  • Lab 13: Configuring Site Survivability for WebEx Calling: Install Gateway Connector

  • Lab 14: Enroll the IOS-XE Gateway in the WebEx Control Hub

  • Lab 15: Configuring SRST: Configure Survivability Gateway

  • Lab 16: Configuring SRST Sync with Gateway and Test WebEx Survivability

  • Lab 17: Configure WebEx Cloud-Connected UC to Manage WebEx and CM Cluster

Cisco WebEx Integration & Migration

Part 1: Cisco WebEx Integration with External Identity Platforms for SSO and User Synchronization

Module 1: Directory Integration and Synchronization

  • Lesson 1: Overview of External Platform Integration and Microsoft Azure

  • Lesson 2: Install and Configure Cisco Directory Connector to Migrate On-Prem Users to Cloud

  • Lesson 3: Configure Directory Connector for Group Sync and License Assignment to WebEx

  • Lesson 4: Integrating On-Prem Active Directory with Azure AD and WebEx Control Hub

  • Lesson 5: Configuring Azure Active Directory User Sync for WebEx Control Hub

  • Lesson 11: Enabling WebEx Control Hub and Microsoft Azure Entra ID Wizard

Module 2: Single Sign-On (SSO) Implementation

  • Lesson 6: Enable SSO Between Microsoft Azure and WebEx Control Hub

  • Lesson 7: Enabling SSO Between Microsoft Azure Entra ID and Cisco Unified CM

  • Lesson 8: Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx, and Cisco Unity Connection

  • Lesson 9: Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx, and Cisco Expressway for Jabber

  • Lesson 10: Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx, and Cisco Unified CCX

  • Lesson 15: Integrate WebEx Control Hub with Google Apps for SSO

Module 3: Cloud-Connected UC Directory Services

  • Lesson 12: Cisco WebEx Cloud-Connected UC Directory Service Support for Unified CM

  • Lesson 14: WebEx Cloud-Connected UC Provision Directory Synchronization

Part 2: Migrating On-Prem Cisco Unified CM to WebEx Calling

Module 1: Migration Strategy and Architecture

  • Lesson 1: Introduction to Migration of Cisco Unified CM to WebEx Calling

  • Lesson 2: Understanding Items and Steps Required for Transition to Cloud

  • Lesson 3: Understanding the Core Components of Migrating to Cloud

Module 2: Hybrid Services and Contact Migration

  • Lesson 6: Phase 1 - Step 2: Enable Hybrid Messaging Between WebEx Team and Jabber

  • Lesson 7: Phase 1 - Step 3: Synchronize Organizational Contacts Through LDAP Using Search Configuration

  • Lesson 8: Migrate Personal Contacts to WebEx App Using Migration Tools

  • Lesson 9: Enable WebEx Hybrid Calendar Service with On-Prem Exchange Server

Module 3: Local Gateway and PSTN Configuration

  • Lesson 10: Configuring Local Gateway for PSTN Connectivity by Adding Trunk

  • Lesson 11: Configuring Local Gateway IOS Configuration to Support SBC Functionality

  • Lesson 12: Configuring Local Gateway Multi-Tenant Profile and SIP Profile to Register

  • Lesson 13: Configure Outbound and Inbound Dial-Peers

Module 4: Final Cutover

  • Lesson 14: Migrate Calling from On-Prem Cisco UCM to WebEx