Course Outline
- 1.1 Introduction to Teams meetings and calling
- 1.2 - Overview of Teams Phone
- 1.3 Overview of auto attendants & call queues
- 1.4 - Overview of Microsoft Teams Client
- 1.5 - Overview of Copilot in Microsoft Team
- 2.1 - Plan to deploy Teams Phone Part 1
- 2.2 - Plan to deploy Teams Phone Part 2
- 2.3 - Plan to Deploy MS Team Phone Device
- 2.4 - Plan To Deploy Teams Phone Features and Voicemail
- 3.0 - Plan for Microsoft Team Rooms and Surface Hub
- 4.1 - Understanding Network Requirement for Microsoft Team
- 4.2 - Designing Network For Media Optimization and QoS
- 5.1 - Configure and Deploy Teams Phone Emergency Policies
- 5.3 - Creating and Managing Teams Policies
- 6.1 - Plan and Deploy Microsoft Teams Direct Routing
- 6.2 - Plan and Deploy SIP Trunk with Direct Routing
- 6.3 - Deploy and Maintain a Survivable Branch Appliance
- 7.1 - Understand how Teams interacts with additional services
- 7.2 - Planning and Designing 3rd Party Contact Center and Bots with Teams
- Chapter 1.0 - Manage meetings and events experiences
- Chapter 2.1 - Create and assign Teams Policies To Meet Business Requirement Overview
- Chapter 2.2 - Create Static Security Group and User Accounts
- Chapter 2.3 - Create and Assign a Messaging Policy in Teams Admin Center
- Chapter 2.4 - Creating A Meeting Policy and Assign with PowerShell to Streamline Process
- Chapter 3.0 - Configure and Manage Coice Users - Enable License and Team Phone
- Chapter 3.2 - Assign Phone Numbers and Emergency Locations to Users
- Chapter 3.3 - Assigning Calling Policies and Dial Plan to Users
- Chapter 3.4 - Creating Dial Plan and Voice Normalization Rules For Teams User
- Chapter 3.5 - Enabling Users For Direct Routing with Teams Phone
- Chapter 3.6 - Enabling User with Phone Number and Direct Routing using PowerShell
- Chapter 3.7 - Enabling Group Call Pickup and Forwarding for Team Users
- Chapter 4.1 - Overview of MS Team Auto Attendant and Call Queues
- Chapter 4.2 - Design and Mock Up Auto Attandent and Call Queue.
- Chapter 4.3 - Configure auto attendants and call queues Part 2
- Chapter 4.3 - Configure auto attendants and call queues
- Chapter 4.4 - Deploying a channel-based call queue and group voicemail
- Chapter 5.1 - Configure, deploy, and manage Teams devices and Team Room License
- More to come...
- Lab 1 - Creating Microsoft 365 Account and Verify Domain
- Lab 2 - Creating Users and Security Group
- Lab 3 - Create and Assign a Messaging Policy in Teams Admin Center
- Lab 4 - Create a meeting policy and assign with PowerShell
- Lab 5 - Purchase New License and Assign Team License to End User
- Lab 6 - Assign Phone Number and Emergency Location to Users
- Lab 7 - Assigning Phone Number, Emergency Location and Number Type using PowerShell
- Lab 8 - Creating and Assigning Calling Policy For Screen Popup For Teams User
- Lab 9 - Creating and Assigning Calling Policy For Screen Popup For Teams User Using PowerShell
- Lab 10 - Creating Dial Pland and Voice Normalization Rules For Team Users
- Lab 11 - Creating Dial Pland and Voice Normalization Rules For Team Users using PowerShell
- Lab 12 - Configuring and Enabling DirectRouting SBC for Teams User
- Lab 13 - Creating Direct Routing SBC using PowerShell for Microsoft Teams
- Lab 14 - Enabling A User with Voice with Direct Routing using PowerShell
- Lab 15 - Enabling Audio Conference and Group Call Pickup Settings
- Lab 16 - Configuring Auto Attendant and Call Queue for Microsoft Teams
- Lab 17 - Configuring Auto Attendant and Call Queue for Microsoft Teams Part 2
- Lab 18 - Deploying a channel-based call queue and group voicemail
- more to come
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In addition to GDPR, we comply with relevant data privacy laws in all jurisdictions where we operate. Our company employs advanced security protocols to protect user data and ensure privacy.
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For any questions or concerns regarding our compliance practices, please contact our Compliance Team at info@voicebootcamp.com or +1-866-969-4071
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Overview
PCI DSS is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. These standards are mandated by the major credit card brands and are intended to protect cardholder data from breaches and fraud.
Key Principles of PCI Compliance
- Build and Maintain a Secure Network
- Firewall Configuration: We maintain and configure firewalls to protect cardholder data.
- Secure Passwords: Default system passwords are replaced with strong, unique passwords.
- Protect Cardholder Data
- Data Encryption: Cardholder data is encrypted during transmission over public networks using HTTPS and other security best practices.
- Data Storage: Stored cardholder data is protected and retained only as long as necessary.
- Maintain a Vulnerability Management Program
- Anti-Virus Software: Anti-virus software is used and regularly updated to protect systems.
- Security Updates: We implement and maintain secure systems and applications through regular updates and patches.
- Implement Strong Access Control Measures
- Need-to-Know Basis: Access to cardholder data is restricted to those who need to know.
- Unique IDs: Unique identification is assigned to each person with computer access.
- Physical Access: Physical access to cardholder data is restricted and monitored.
- Monitor and Test Networks
- Monitoring: Network resources and cardholder data are regularly monitored and tested for security vulnerabilities.
- Log Management: Access to network resources and cardholder data is tracked and monitored through secure logging mechanisms.
- Maintain an Information Security Policy
- Security Policies: An information security policy is maintained and communicated to all employees.
- Training: Employees receive regular training on information security and PCI compliance.
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Safe Handling of Payment Information
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Compliance Certification
VoiceBootcamp undergoes regular assessments to ensure compliance with PCI DSS. This includes annual self-assessment questionnaires (SAQs) and regular vulnerability scans by an Approved Scanning Vendor (ASV).
Contact Information
For any questions or concerns regarding our PCI compliance policy, please contact our Compliance Team at info@voicebootcamp.com or+1-866-969-4071
Policy Review
This policy is reviewed annually and updated as necessary to ensure ongoing compliance with PCI DSS and to address new security threats and vulnerabilities.
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