Amazon Connect Bootcamp

Amazon Connect Bootcamp - 5 days

5 Days Instructor-led Course designed to help you learn and deploy amazon AWS connect cloud contact center. The purpose of this workshop is to provide you with an introduction to Amazon Connect, Amazon Web Services' cloud-based virtual contact center offering. Learn to implement IP Telephony, CHAT BOT, Amazon LEX, and Poly. Learn text to speech and speech to text to deploy virtual agents etc.

What is included:

• 5 Days Instructor-led Training
• Free Retake - Up to 2 Years
• Attend Online or Onsite
• Full Access to Study Kits
• Email Support from Instructor

What you will learn?

This workshop is designed for Contact Center Administrators who begin their Amazon Connect journey with limited experience of integrating Amazon Lex and AWS Lambda. If you are one of the following, you will find this workshop helpful:

• Who wants to evolve their IVR
• Who plan to implement self service
• Who wants to integrate with other AWS services with minimum effort

This workshop assumes you already know the following:

• Basic concepts of Amazon Connect in general (phone numbers, contact flows, queues, routing profiles, CCP)
• How to navigate the AWS Console
• What Amazon Polly is and how it is incorporated within Amazon Connect

 Course outline

• Module 1 - Amazon Connect basic setup

  • Create your Amazon Connect instance
  • Amazon Connect Queues
  • Routing Profiles
  • Permissions
  • Receive the First Call

• Module 2 - Amazon Connect and Amazon Lex

  • Build your Lex bot
  • Integrate your Lex bot with Amazon Connect
  • Testing it all together

• Module 3 - Amazon Connect Dynamic Contact Flow

  • AWS Lambda role and policy for Amazon DynamoDB access
  • Creating and configuring the DynamoDB table
  • AWS Lambda Integration
  • Giving Amazon Connect permission to invoke your Lambda function
  • Employee Authentication Contact Flow

• Module 4 – Amazon Lex Enhanced

  • Build your Lambda function
  • Creating and configuring the DynamoDB table
  • Reconfigure your Lex bot
  • Read booking price in your Amazon Connect Contact Flow
  • Adding Lex variables to your Contact Flow
  • Testing it all together

• Module 5 – Send Email confirmation/Send SMS confirmation

  • Email
    • AWS Lambda role and policy for AWS SES Send Email
    • Giving Amazon Connect permission to invoke your Lambda function
    • Update Amazon Connect Contact Flow
  • SMS
    • AWS Lambda role and policy for AWS SNS Publish
    • Giving Amazon Connect permission to invoke your Lambda function
    • Update Amazon Connect Contact Flow

• Module 6 – Integrate CCP into a custom web page

  • Amazon Connect Streams
  • Getting Started – Downloading Streams
  • Initialization
  • Event Subscription
  • Simple – Serverless – Custom CCP