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Microsoft Teams Voice Video Training MS-721 Self-Study Kit

Build practical Microsoft Teams Phone and enterprise voice engineering skills through detailed training videos and deployment labs. Prepare for the MS-721 certification while learning Teams Phone administration, Direct Routing, voice policies, Oracle SBC integration and enterprise calling design.

Microsoft Teams Voice Package Includes

Plan and design Microsoft Teams collaboration communications systems
Manage Microsoft Teams collaboration communications systems
Oracle SBC integration with Microsoft Teams Direct Routing
AudioCodes SBC integration with Microsoft Teams Direct Routing Coming soon
Microsoft Teams Voice deployment and administration—60+ labs
Thirty-day Microsoft Teams lab trial account
Five-year access with unlimited course updates
Technical training support and updated lab demonstrations

Complete MS-721 Self-Study Kit

$899 USD

Five-Year Course Access

Learn Teams Voice at Your Own Pace

Includes MS-721 training videos, 60+ deployment labs, Direct Routing content and unlimited course updates.

Preview the Microsoft Teams Voice training platform before purchasing. No credit card is required for the free trial.

Preview Microsoft Teams Voice Training

Preview practical Teams Phone administration, Direct Routing, voice policies, telephone number management and Oracle SBC integration demonstrations.

MS-721 Video Training
60+ Deployment Labs
Five-Year Access

Direct Routing and SBC Training Included

Learn how to integrate Microsoft Teams Phone with Oracle SBC for enterprise Direct Routing, with AudioCodes SBC training planned as an additional module.

VoiceBootcamp Microsoft Teams Voice eLearning

MS-721 Microsoft Teams Voice Master Course Outline

A complete learning path for planning, designing, deploying and managing Microsoft Teams collaboration communications systems, supported by a comprehensive 60-lab deployment and administration guide.

3Complete course sections
21Structured modules
60Labs numbered through 60
MS-721Certification-aligned training
Complete outline displayed: Every module is expanded by default for immediate visibility. Select any module heading if you want to collapse or reopen its lessons and labs.
1

MS-721 — Plan and Design Teams Collaboration Communications Systems

Architecture, Teams Phone, devices, rooms, network readiness, emergency services, Direct Routing and integrations

Module 1Introduction to Teams Collaboration Fundamentals
  • Lesson 1.1: Introduction to Teams Meetings and Calling
  • Lesson 1.2: Overview of Teams Phone
  • Lesson 1.3: Overview of Auto Attendants & Call Queues
  • Lesson 1.4: Overview of Microsoft Teams Client
  • Lesson 1.5: Overview of Copilot in Microsoft Teams
Module 2Planning and Deploying Teams Phone & Devices
  • Lesson 2.1: Plan to Deploy Teams Phone (Part 1)
  • Lesson 2.2: Plan to Deploy Teams Phone (Part 2)
  • Lesson 2.3: Plan to Deploy Microsoft Teams Phone Devices
  • Lesson 2.4: Plan to Deploy Teams Phone Features and Voicemail
Module 3Rooms, Surface Hubs, and Network Infrastructure
  • Lesson 3.0: Plan for Microsoft Teams Rooms and Surface Hub
  • Lesson 4.1: Understanding Network Requirements for Microsoft Teams
  • Lesson 4.2: Designing Network for Media Optimization and QoS
Module 4Policies, Emergency Services, and Management
  • Lesson 5.1: Configure and Deploy Teams Phone Emergency Policies
  • Lesson 5.3: Creating and Managing Teams Policies
Module 5Direct Routing, SBCs, and Branch Survivability
  • Lesson 6.1: Plan and Deploy Microsoft Teams Direct Routing
  • Lesson 6.2: Plan and Deploy SIP Trunk with Direct Routing
  • Lesson 6.3: Deploy and Maintain a Survivable Branch Appliance
Module 6Third-Party Integrations and Advanced Services
  • Lesson 7.1: Understand How Teams Interacts with Additional Services
  • Lesson 7.2: Planning and Designing 3rd Party Contact Centers and Bots with Teams
2

MS-721 — Manage Teams Collaboration Communications Systems

Meetings, events, policies, voice users, numbers, Direct Routing, Auto Attendants, queues and room systems

Module 1Managing Meetings and Events
  • Chapter 1.0: Manage Meetings and Events Experiences
Module 2Teams Policies and User Management
  • Chapter 2.1: Create and Assign Teams Policies to Meet Business Requirements Overview
  • Chapter 2.2: Create Static Security Group and User Accounts
  • Chapter 2.3: Create and Assign a Messaging Policy in Teams Admin Center
  • Chapter 2.4: Create a Meeting Policy and Assign with PowerShell to Streamline Process
Module 3Teams Voice Users, Numbers, and Direct Routing
  • Chapter 3.0: Configure and Manage Voice Users: Enable License and Teams Phone
  • Chapter 3.2: Assign Phone Numbers and Emergency Locations to Users
  • Chapter 3.3: Assign Calling Policies and Dial Plan to Users
  • Chapter 3.4: Create Dial Plan and Voice Normalization Rules for Teams Users
  • Chapter 3.5: Enable Users for Direct Routing with Teams Phone
  • Chapter 3.6: Enable User with Phone Number and Direct Routing Using PowerShell
  • Chapter 3.7: Enable Group Call Pickup and Forwarding for Team Users
Module 4Auto Attendants, Call Queues, and Group Voicemail
  • Chapter 4.1: Overview of MS Teams Auto Attendant and Call Queues
  • Chapter 4.2: Design and Mock Up Auto Attendant and Call Queue
  • Chapter 4.3: Configure Auto Attendants and Call Queues (Part 1 & 2)
  • Chapter 4.4: Deploying a Channel-Based Call Queue and Group Voicemail
Module 5Devices and Room Systems Management
  • Chapter 5.1: Configure, Deploy, and Manage Teams Devices and Teams Room Licenses
3

Microsoft Teams Voice Deployment and Administration Lab

A comprehensive PDF lab guide with 60 hands-on exercises covering deployment, policies, Direct Routing, number translation and voice applications

Module 1Trial Setup and Network Assessment
  • Lab 1: Create a Trial Account
  • Lab 2: Determine Network Requirements Using the Teams Network Planner
  • Lab 3: Install the Teams Network Assessment Tool
  • Lab 4: Validate Local Site Internet Breakout
  • Lab 5: Managing Bandwidth by Configuring Media Bit Rate (MBR)
Module 2Emergency Calling and Location Management
  • Lab 6: Define Emergency Calling Addresses
  • Lab 7: Configure Emergency Calling Policies
  • Lab 8: Configure Network Locations for Dynamic Emergency Calling
  • Lab 10: Allow End Users to Configure Their Emergency Address
Module 3Phone Numbers, Licenses, and Porting
  • Lab 11: Buy and Assign a Teams Phone License
  • Lab 12: Acquire Phone Numbers from Microsoft
  • Lab 13: Create Microsoft Port Request for User and Service Numbers (Explore Only)
  • Lab 14: Creating a Manual Port Request (Explore Only)
  • Lab 15: Manage the Usage of a Phone Number (Explore Only)
  • Lab 16: Configure Operator Connect and Teams Phone Mobile
  • Lab 17: Manage Operator Connect and Teams Phone Mobile Phone Numbers
Module 4PowerShell Administration and Core Policies
  • Lab 18: Install Microsoft Teams PowerShell Module
  • Lab 19: Get-CsOnlineUser
  • Lab 20: Create and Manage Dial Plans
  • Lab 21: Configure Calling Policies
  • Lab 22: Configure Calling Policies Using PowerShell
  • Lab 23: Configure Call Park Policies
  • Lab 24: Configure Caller ID Policies
  • Lab 25: Configure Inbound Call Blocking
Module 5Policy Management, Packages, and Assignments
  • Lab 26: Assign a Policy Package to One User
  • Lab 27: Creating a Custom Policy in Microsoft Teams
  • Lab 28: Group Policy Assignment
  • Lab 29: Policy Packages
  • Lab 30: Assign Calling Policies and Dial Plans to a User
Module 6Direct Routing, SBCs, and Voice Routing
  • Lab 31: Configure and Deploy Teams Phone with Direct Routing
  • Lab 32: Implement SIP Trunking with Direct Routing
  • Lab 33: Enable Users for Direct Routing
  • Lab 34: Create a New Usage – Partition and Calling Search Space
  • Lab 35: Voice Routing with PSTN Usage
  • Lab 36: Create Voice Routes Using PowerShell
  • Lab 37: Create a Custom Emergency Voice Routing Policy
  • Lab 38: Extend Teams Direct Routing Infrastructure Using PowerShell
  • Lab 39: Configure a Usage & Create Multiple Voice Routes
  • Lab 40: Create a Voice Routing Policy
  • Lab 41: Deploy and Maintain a Survivable Branch Appliance
Module 7Number Translation Rules
  • Lab 42: Translate Phone Numbers – Add Plus (+1) to Any 10-Digit Number
  • Lab 43: Translate Phone Numbers – Strip Plus 1 from 11-Digit Number
  • Lab 44: Translate Phone Numbers – Translation Rule to Convert 4-Digit to E.164
  • Lab 45: Translate Phone Numbers – Convert 4-Digit Extension to 10-Digit Number
  • Lab 46: Translate Phone Numbers – Convert E.164 Number to 4-Digit Extension
  • Lab 47: Apply Translation Rule to SBC for Direct Routing
Module 8Auto Attendants, Call Queues, and Resource Accounts
  • Lab 48: Order Service Number for Auto Attendant and Queue
  • Lab 49: Create Resource Accounts & Associate Number
  • Lab 50: Create Sales Call Queue for Agent Using Round Robin Algorithm
  • Lab 51: Create Support Call Queue for Agent Using Attendant Routing
  • Lab 52: Create a Billing IVR as Voice App Auto Attendant
  • Lab 53: Create Auto Attendant IVR for Company
Module 9Meetings, Audio Conferencing, and Events
  • Lab 54: Configure Meeting Settings in the Teams Admin Center
  • Lab 55: Create and Manage Meeting Policies
  • Lab 56: Configure Dedicated Conference Bridge Numbers
  • Lab 57: Create and Manage Meeting Templates and Template Policies
  • Lab 58: Create and Manage Meetings Customization Policies
  • Lab 59: Create and Manage Events Policies
Module 10Capstone Project
  • Lab 60: Project – Create and Assign Teams Policies to Meet Business Requirements in Microsoft Teams


Demo Chapters

Demo Chapters

Demo Chapters

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