Migrating from Cisco UCCX to Cloud - WebEx, Genesys or AWS (4024-03)

Migrating On-Prem Cisco UCCX Cloud

• Phase 1 - Migrating from Cisco UCCX to Cisco WebEx Contact Center
• Phase 2 (TBD) - Migrating from Cisco UCCX to Genesys Cloud CX

• Phase 3 (TBD) - Migrating from Cisco UCCX to Amazon Connect
• 35+ Video labs/lectures
• Unlimited Update

Content Outline

Cisco Webex Integration with External Identity Platforms for SSO and User Synchronization

• Chapter 1 - Overview Cisco WebEx Integration and Microsot Azure
• Chapter 2 - Cisco WebEx Integration On Prem Active Directory with Director Connector
• Chapter 3 - Cisco WebEx - Configure Directory Connector for Group Sync and License Assignment
• Chapter 4 - Integrating On Prem Active Directory with Azure AD and Cisco WebEx Control Hub
• Chapter 5 - Configuring Azure Active Directory User Sync for Webex Control Hub
• Chapter 6 - Enable SSO between Microsoft Azure and Webex Control Hub
• Chapter 7 - Cisco WebEx - Enabling SSO Between Microsoft Azure Entra ID and Cisco Unified CM
• Chapter 8 - Enablsing SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Unity Connection
• Chapter 9 - Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Expressway for Jabber
• Chapter 10 - Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Unified CCX
• Chapter 11 - Enabling WebEx Control Hub and Microsoft Azure Entra ID Wizard
• Chapter 12 - Cisco Webex Cloud-Connected UC Directory Service Support for Unified CM
• Chapter 13 - Managing and Configuring WebEx Cloud Connected UC Services for Day To Day Operation
• Chapter 14 - WebEx Cloud-Connected UC Provision Directory Synchronization

• Chapter 15 - Integrate WebEx Control Hub with Google Apps for SSO

Migrating from On-prem Cisco Unified CX to WebEx Contact Center

• Chapter 1 - Understanding On-Prem Collaboration Architecture
• Chapter 2 - Creating a transition plan for Migration of Cisco UCCX to Cloud
• Chapter 3 - Understanding PSTN Requirement for UCCX to WebEx CC Migration
• Chapter 4 - Understanding differences between UCCX and Cloud CC
• Chapter 5 - Mapping Administration and Agent interface for UCCX and Cloud CC
• Chapter 6.0 - Integrating On-Prem Active Directory with Azure Entra ID
• Chapter 6.1 - Set up Single Sign-On SSO Betwen Cisco WebEx Control Hub and Azure Entra ID
• Chapter 8 - Configure Local Gateway for PSTN Calling Between Cisco CUCM and WebEx and UCCX
• Chapter 9 -Configure dialed number (DN) for Webex Contact Center call routing
• Chapter 10 - Transfer and Configure UCCX Teams to WebEx Contact Center Team using Bulk Operation
• Chapter 11 - Migrate Resource Group from UCCX to WebEx CC using Bulk or Manual Operation

• Chapter 12 - Migrating Cisco UCCX Skills To WebEx Skills Defination using API and Python Scripts
• Chapter 13 – Define and Configure Multimedia Profiles, Agent Desktop, and Core Features in Webex CC
• Chapter 14 - Configuring Multimedia Profile and CSQ from Cisco UCCX to WebEx Contact Center
• Chapter 15 - Prepare and Migrate cisco UCCX Desktop Layout, Business Hours and Reason Code to WebEx CC
• Chapter 16 - Configure Idle and WrapUp Code to match Cisco UCCX Reason Code with Desktop Profile
• Chapter 17 - UCCX Script to WebEx Flow Part 1 - Preparing Basic Flow Business Hours
• Chapter 18 - UCCX Script to WebEx Flow Part 1 - Map UCCX Rest API Calls to WebEx CC HTTP Request
• Chapter 19 - UCCX Script to WebEx Flow Part 1 - Map UCCX Rest API Calls to WebEx CC HTTP Request To Lookup Customer Data
• Chapter 20 - UCCX Scripts to WebEx Flow Part 1 - Transfer Value From JSON Response in HTTP Request to Local WebEx CC Variable