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WxCC - Lectures
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Chapter 06 - Cisco Webex Global Datacenter Deployment Overview
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Chapter 07 - Overview of Cisco WebEx Partner Hub
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Chapter 08 - Managing Control Hub from Customer Perspective
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Chapter 09 - Setting up New Customer in Partner Hub for Contact Center
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Chapter 10 - Cisco WebEx CC Tenant Provision Overview
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Chapter 11 - Managing Agent, Skills, Skills profile and Multimedia Profile in WebExCC
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Chapter 12 - Managing Entry Points and Queues Configurations
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Chapter 13 - Managing Cisco WebEX CC Sites and Teams
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Chapter 14 - Managing Users and Users Profile in Cisco WebEX CC
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Chapter 15 - Managing Skills Definition and Skills Profile Attributes
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Chapter 16 - Cisco WebEx CC - Flows
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Chapter 17 - Managing Routing Strategy in Cisco WebEX CC
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Chapter 18 - Overview and Configuration of Google DialogFlow Text to Speech for WxCC
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Chapter 19 - Overview of Cisco WebEx Experience Management Platform
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Chapter 20 - Creating My First Call Flow using Flow Designer in Cisco WxCC
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Chapter 21 - Overview and Configuration of Cisco WebEx Routing Strategy
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Chapter 22 - Overview of Tenant Management Portal
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Chapter 23 - Overview of Agent Desktop
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Chapter 24 - Overview of Cisco WxCC Analyzer
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Chapter 25 - Integrating Cisco WxCC with Google CCAI DialogFlow
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Chapter 26 - Overview of Google DialogFlow and Natural Language Processing
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Chapter 27 - Creating Virtual Agent for Chat and Voice for WxCC
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Chapter 28 - Overview of End to End Skills Profile Based on Customer Scenario
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Chapter 29 - Detailed Overview of WebEx Scripting Flow Builder
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Chapter 30 - Configuring Chat Capabilities in Cisco WxCC
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WebEx Contact Center Administration Video Lab
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Lab 1 -Overview of WebEx Control Hub and User Management for WxCC
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Lab 2 - Explore The Contact Center Management Portal and Control Hub
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Lab 3 - Creating User Profile to Assign Rights to Agents and Users
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Lab 4 - Creating Agent Profile to Control Features Available to Agent
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Lab 5 - Creating Various Multimedia Profile for Agents
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Lab 6 - Creating Skills Definition and Skills Group
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Lab 7 - Create Sites and Capacity or Agent Base Teams
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Lab 8 - Enabling WebEx User as Contact Center Agent and Supervisor
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Lab 9 - Creating Entry Point, Dial Number and Queue
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WebEx Contact Center Scripting - Flow Designer
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Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
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Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
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Lab 7 - Creating WxCC Flow Using Queue Contact Activity
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lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
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Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
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Lab 10 - Creating WxCC Flow Using Escalate Call Distribution Activity
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Lab 11 - Creating WxCC Flow Using Queue to Agent Activities
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Lab 12 - Building A Flow with Customized Music on Hold with loop
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Lab 13 - Creating a Loop and Loop Counter in WebEx CC Flow to control loop
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Lab 14 - Creating a Flow to Give User OptOut Option in Music on Hold
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Lab Resources
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WebEx Contact Center Lab Guide
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Exams and Certificate
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Cisco WebEx Contact Center Expert
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