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Lessons
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CCIE Collaboration Training Video (Free Version)
  • Implementing Cisco Collaboration Core Technologies - CLCOR 350-801
    • Chapter 6.5 Describing Dial Plans and Endpoint Addressing Variable Length Dialing and Urgent Priority
    • Chapter 1.2 - Overview of WebEx Dial Plan On Premises Trunk Part 2
    • Chapter 7.0 Implementing MGCP Gateways
    • Chapter 8.0 Implementing Voice Gateways
    • Chapter 9.0 Configuring Calling Privileges in Cisco Unified Communications Manager
    • Chapter 18 Defining QoS and QoS Models Part 1
  • Implementing Cisco Collaboration Conferencing (CLCNF)
    • Chapter 1 - Describing Cisco Conferencing Architecture - Part 2
    • Chapter 6.0 - Configuring B2B and WebRTC Firewall Traversal Connectivity for Cisco Meeting Server - Part 2
    • Chapter 7.0 - Configuring Recording and Streaming with Cisco Meeting Server
  • Implementing Cisco Collaboration Applications (CLICA 300-810)
    • Chapter 2.0 - Cisco Unity Connection Deployment and Networking
    • Chapter 3.0 - Troubleshooting Cisco Unity Connection
    • Chapter 4.0 - Configuring and Troubleshooting Cisco Unity Express
    • Chapter 5.1 Overview and Configuring SSO Architecture
  • Implementing Cisco Advanced Call Control And Mobility Services - CLACCM
    • 1.0 Analyzing and Troubleshooting Signaling and Media Protocols - Introduction Part 1
    • 1.0 Analyzing and Troubleshooting Signaling and Media Protocols - Introduction Part 2
    • 2.1 Implementing Cisco Unified CM Supplemental Services
    • 2.1 Implementing Cisco Unified CM Supplemental Services Call Park and Directed Call Park
  • Cisco WebEx Calling Study Kits
    • Chapter 1.1 - Architecture of WebEx Calling
    • Chapter 1.2 - Overview of WebEx Dial Plan Part 1
    • Chapter 1.2 - Overview of WebEx Dial Plan Part 3
    • Chapter 1.2 - Overview of WebEx Dial Plan Part 4
  • Cisco WebEx Contact Center
    • Chapter 25 - Integrating Cisco WebEX CC with Google CCAI DialogFlow
    • Chapter 26 - Overview of Google DialogFlow and Natural Language Processing
    • Chapter 27 - Creating Virtual Agent for Chat and Voice for WebEX CC
    • Chapter 30 - Configuring Chat Capabilities in Cisco WebEx CC

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