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Anywhere365 Contact Center (1024-12)
Chapter 1 - Introduction to Anywhere 365
Chapter 2.1 - Planning A New UCC Sites
Chapter 2.2 - Configuring Basic Skills In UCC
Chapter 2.3 - Configuring Skills Type in UCC
Chapter 2.4 - Configuring Agent Type in UCC
Chapter 2.5 - Configuring and Managing Business Hours, Holidays, Audio Files and Recording