Lab 1 -Overview of WebEx Control Hub and User Management for WxCC

Lab 2 - Explore The Contact Center Management Portal and Control Hub

Lab 3 - Creating User Profile to Assign Rights to Agents and Users

Lab 4 - Creating Agent Profile to Control Features Available to Agent

Lab 5 - Creating Various Multimedia Profile for Agents

Lab 6 - Creating Skills Definition and Skills Group

Lab 7 - Create Sites and Capacity or Agent Base Teams

Lab 8 - Enabling WebEx User as Contact Center Agent and Supervisor

Lab 9 - Creating Entry Point, Dial Number and Queue

Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application

Lab 6 - Creating WxCC Flow Using Blind Transfer Activity

Lab 7 - Creating WxCC Flow Using Queue Contact Activity

lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop

Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities

Lab 10 - Creating WxCC Flow Using Escalate Call Distribution Activity

Lab 11 - Creating WxCC Flow Using Queue to Agent Activities

Lab 12 - Building A Flow with Customized Music on Hold with loop

Lab 13 - Creating a Loop and Loop Counter in WebEx CC Flow to control loop

Lab 14 - Creating a Flow to Give User OptOut Option in Music on Hold

Lab 15 - Using HTTP Request To Fetech Data From External Source

Lab 16 - Using HTTP Request to Select Language Based on User Preference

Lab 17 - Building Menu and Menu Choice Using HTTP Request and JSON file

Lab 18 - Custom HTTP Connector with Authentication Fetech data from Genesys Cloud CX

Lab 19 - Integrate Cisco WebEx CC with SalesForce For Agent Desktop Integration

Lab 20 - Integrating Cisco WebEx Contact Center with Microsoft Dynamic 365 CRM

Lab 21 - Configure Webex Contact Center Queue Overflow with Cascading Teams and Skill Relaxation

Lab 22 - Using WebEx CC HTTP Request Response Code To Validate API Request

Lab 23 - Integrating WebEx CC via HTTP API with Amazon AWS Lambda and DynamoDB

Lab 24 - Formatting WebEx CC Varilable Data with Pebble Template - Abbreviate

Lab 25 - Formatting WebEx CC Varilable Data with Pebble Template - Date and Time

Lab 26 - Formatting WebEx CC Varilable Data with Pebble Template - Slicing Phone Number