Genesys Cloud Platform

Genesys Cloud CX: Implementation
- User Profile Configuration
- Adding People to the Contact Center
- Organizing People
- Data Management in Genesys Cloud CX
- Features of Genesys Cloud CX Communicate
- Configuring On Prem Edge and IP Phone in Genesys
- Creating DID, Extension and Default Phone Setup
- Creating and Associate IP Phone and Make Test Calls using PureCloud
- Blocking 900 or Premium Number and Simulate Calls
Genesys Cloud Contact Center Study Kits
- Genesys Cloud Platform
- The Basics of Genesys Cloud Contact Center Administration
- Automatic Call Distribution
- Managing Roles, Permission and Division in Genesys
Genesys Scripting Lecture
- Introduction Genesys Scripting
- Working with Static and Dynamic Variable in Scripts