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Genesys Cloud CX: Implementation
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Chapter 3.2 - Location Configuration
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Chapter 3.3 - User Profile Configuration
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Chapter 3.4 - Adding People to the Contact Center
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Chapter 3.5 - Organizing People
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Chapter 3.6 - Data Management in Genesys Cloud CX
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Chapter 4.1 - Features of Genesys Cloud CX Communicate
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Chapter 4.2 - Genesys Cloud CX Telephony Overview v2
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Chapter 4.3 - Genesys Cloud CX Telephony Configuration Setup
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Chapter 4.4 - Trunks in Genesys Cloud CX
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Chapter 4.5 - Sites in Genesys Cloud CX
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Chapter 4.6 - Edges in Genesys Cloud CX
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Chapter 4.7 - Functions an Edge Provides
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Chapter 4.8 - Edge Configuration
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Chapter 4.9 - Phone Management in Genesys Cloud CX
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Chapter 4.10 - DIDs in Genesys Cloud CX
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Chapter 4.11 - Extensions in Genesys Cloud CX
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Chapter 4.12 - Relationship Between Locations, Sites, Edges, and Edge Group
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Chapter 4.13 - Architect Features in the Communicate License
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Chapter 5.1 - Importance of Number Plans and Outbound Routes Configuration
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Chapter 5.2 - Customizing Number Plans and Outbound Routes
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Chapter 6.1 - Genesys Cloud Telephony and System Basics Setup
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Chapter 6.2 - Managing Agent, Role and Permission
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Chapter 6.3 - Managing Queue in Genesys Cloud CX
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Chapter 7.0 - Genesys Cloud Edge - BYOC Premises and Edge Introductory Concepts
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Chapter 8.0 - Genesys Cloud- Edge - BYOC Premise Configuration
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Genesys Cloud CX Implemenation Video Lab
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Lab 4 - Managing Roles and Permission for Users in Genesys
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Lab 5 - Creating and Managing Groups in Genesys Cloud
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Lab 6 - Creating Profile Fileds and Assign to Users
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Lab 7 - Creating document workspace to share files
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Lab 8 - Trunk, Site, and Edge Configuration
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Lab 9 - Configuring On Prem Edge and IP Phone in Genesys
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Lab 10 - Creating DID, Extension and Default Phone Setup
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Lab 11 - Creating and Associate IP Phone and Make Test Calls using PureCloud
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Lab 12 - Blocking 900 or Premium Number and Simulate Calls
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Genesys Cloud Contact Center Study Kits
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Chapter 3 - Automatic Call Distribution Part 3
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Chapter 3 - Automatic Call Distribution Part 4
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Chapter 3 - Automatic Call Distribution Part 5
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Chapter 4 - Supervisor Tools
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Chapter 5 - Managing Roles, Permission and Division in Genesys
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Chapter 6 - The Genesys Cloud Architect
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Chapter 7 - Scripting in Genesys Cloud Contact Center
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Chapter 8 - Outbound Dialing
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Chapter 9 - Quality Management In the Contact Center
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Chapter 10 - Workforce Management in The Contact Center
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Genesys Cloud Contact Center Video Lab
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Lab 3 - Creating and Configure ACD Queues in Genesys Contact Center
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Lab 4 - Using Utilization to Limit Capacity in Omnichannel
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Lab 5 - Creating Email Domain and Email Address To Route Calls to Queue
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Lab 6 - Creating Alert Rule To Notify Supervisor When Agent Away
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Lab 7 - Using Performance Workspace Supervisor Manage Queue
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Lab 8 - Creating and Recording Prompt in Genesys Contact Center
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Lab 9 - Creating and Managing Hold Music in Genesys
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Lab 10 - Creating ACD using Architect and IVR Routing
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Lab 11 - Creating Basic Scripts in Genesys
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Genesys Cloud Architect Lecture
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Chapter 3 - Overview of Variable and Prompts
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Chapter 4 - Prepare Prerequist to Create First Call Flow
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Chapter 5 - Creating and Managing Schedules in Genesys
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Genesys Cloud Architect Video Lab
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Lab 3 - Configuring Schedules to Define Working and After Hours
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Lab 4 - Integrate Genesys Call Flow with SalesForce to fetch data
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Lab 5 - Creating In-Queue Flow When Agent Not Available
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Lab 6 - Creating a Secure Flow to Authenticate User using Data Lookup
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Lab 7 - Creating an outbound call flow in Genesys Contact Center
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Lab 8 - Creating Inbound Email To Send Email to Agent
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Genesys Contact Center Scripting Video Lab
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Lab 1 - Creating Basic Scripts in Genesys CC
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Lab 2 - Customizing Script Layout and Items
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Lab 3 - Creating Script and Component Template in Genesys CC
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Lab 4 - Working with Variables in Genesys Scripts
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Lab 5 - Working with Dynamic Varilables and Expression
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Lab 6 - Workin in String Functions with Dynamic Variables
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Lab 7 - Working with Literal String Functions in Genesys scripts
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Lab 8 - Working with Built-in variables in Genesys Scripting
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Genesys Contact Center Scripting Lecture
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Chapter 2 - Navigating Through Genesys Script Workspace
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Chapter 3 - Navigating Through Genesys Scripts Workspace Part 2
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Chapter 4 - Creating a Basic Outbound Script With Contact List
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Chapter 5 - Features of Genesys Script Management
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Chapter 6 - Working with Static and Dynamic Variable in Scripts
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Chapter 7 - Using Action Button to define task or work in Scripts
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Chapter 8 - Invoking Secure Flow To Collect Sensitive Information
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Chapter 9 - Configure Action Button for Agent to Agent Transfer in Scripts
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Chapter 10 - Manage Scripts to Update Outbound Contact LIst by Agent
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Exams and Certifications
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Genesys Cloud Contact Center
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