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WebEx Contact Center Administration Video Lab
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Lab 1 -Overview of WebEx Control Hub and User Management for WxCC
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Lab 2 - Explore The Contact Center Management Portal and Control Hub
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Lab 3 - Creating User Profile to Assign Rights to Agents and Users
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Lab 4 - Creating Agent Profile to Control Features Available to Agent
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Lab 5 - Creating Various Multimedia Profile for Agents
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Lab 6 - Creating Skills Definition and Skills Group
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Lab 7 - Create Sites and Capacity or Agent Base Teams
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Lab 8 - Enabling WebEx User as Contact Center Agent and Supervisor
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Lab 9 - Creating Entry Point, Dial Number and Queue
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WebEx Contact Center Scripting - Flow Designer
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Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
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Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
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Lab 7 - Creating WxCC Flow Using Queue Contact Activity
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lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
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Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
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Lab 10 - Creating WxCC Flow Using Escalate Call Distribution Activity
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Lab 11 - Creating WxCC Flow Using Queue to Agent Activities
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Lab 12 - Building A Flow with Customized Music on Hold with loop
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Lab 13 - Creating a Loop and Loop Counter in WebEx CC Flow to control loop
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Lab 14 - Creating a Flow to Give User OptOut Option in Music on Hold