-
-
Chapter 3 - Setting up your first AWS Connect Cloud Contact Center
-
Chapter 4 - Overview and Configuration of Amazon AWS Contact Flow
-
Chapter 5 - Creating Flow Module to Manage Contact Flow
-
Chapter 6 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
-
Chapter 7 - Managing Transfer in Amazon AWS Connect
-
Chapter 8 - Overview of Amazon AWS Connect Rule
-
Chapter 9 - Basic Overview of Amazon Lex
-
Chapter x10 - Creating Amazon Connect Customer Profile
-
Chapter x11 - AWS Connect Queues and Routing Profiles Lab
-
Chapter x12 - Building ChatBot using Amazon Lex For Connect
-
Chapter x13 - Creating AWS Connect Contact Flow with Lex Bot
-
Chapter x14 - Creating CloudWatch Logs for Amazon Lex Bot activity
-
Chapter x15 - Integrating Amazon Connect with DynamoDB and Lambda
-
Chapter x16 - Amazon Connect Lambda Integration - Pull Records from Database
-
Chapter x17 - Amazon Connect Store Customer Input and Authenticate Client
-
Chapter x18 - How to use Check and Set Contact Attributes with Lambda Functions
-
Chapter x19 - Creating Contact Flow with Routing Priority and age time
-
Chapter x20 - Managing Agent Status and Security Profile
-
Chapter x21 - Creating Amazon Connect Flow for Call Recording
-
Lab Guide
-
Day 1 Lab Guide - Amazon Connect contact Center
-
Day 2 - Lab Guide - Amazon Connect contact Center
-
Day 3 - Lab Guide - Amazon Connect Chat
-
ACWS_UniBot-Version-1-LexJson.zip
-
amazon-connect-workshop-stack.yml
-
Day 4 - Salesforce CTI Adapter integration with Amazon Connect Lab
-
Amazon Connect Tasks Lab
-
-
Practice Test
-
Routing Profile - Exercise 2: Introducing Delays for Non-Critical Tasks
-
Routing Profile - Exercise 3: Time-Based Priority Shifts
-
Routing Profile - Exercise 4: Channels and concurrency for routing contacts
-
Predefined Attribute - Exercise 1: Create Predefine proficiencies and assign them to agent
-
Exams and Certifications
-
Certificate of Completion
-
Amazon Connect Fundamental
-