Cisco Webex Contact Center Expert Training Video
The Cisco WebEx Contact Center Self Study Kits are designed to empower IT professionals with the knowledge and skills necessary to build and manage a contact center efficiently. These self-study kits offer a cost-effective alternative to traditional training methods, allowing individuals to learn at their own pace and on their own schedule.
Package Includes:
- Cisco WebEx Contact Center Training Video
- Cisco WebEx Contact Center Lab Video
- Cisco WebEx Contact Center Scripting (flow designer)
- Workbook Lab Guide Included with Free updates
Price - $899.99 USD
Financing Available offers from
18 monthly payments of $56.14
12 monthly payments of $81.23
6 interest-free payments of $150.00
Course Outline
- Chapter 01 - Overview of Cisco WebEx Contact Center
- Chapter 02 - Overview of Cisco WebEx CC Core Feature
- Chapter 03 - Overview of Cisco WebEx CC License
- Chapter 04 - Overview of Cisco WebEx CC Architecture and Connectivity
- Chapter 05 - Estimate Sizing of Trunk and Agent Requirement for Cisco WebEx CC
- Chapter 06 - Cisco Webex Global Datacenter Deployment Overview
- Chapter 07 - Overview of Cisco WebEx Partner Hub
- Chapter 08 - Managing Control Hub from Customer Perspective
- Chapter 09 - Setting up New Customer in Partner Hub for Contact Center
- Chapter 10 - Cisco WebEx CC Tanent Provission Overview
- Chapter 11 - Managing Agent, Skills, Skills profile and Multimedia Profile in WebExCC
- Chapter 12 - Managing Entry Points and Queues Configurations
- Chapter 13 - Managing Cisco WebEX CC Sites and Teams
- Chapter 14 - Managing Users and Users Profile in Cisco WebEX CC
- Chapter 15 - Managing Skills Definition and Skills Profile Attributes
- Chapter 16 - Cisco WebEx CC - Flows
- Chapter 17 - Manging Routing Strategy in Cisco WebEX CC
- Chapter 18 - Overview and Configuration of Google DialogFlow Text to Speech for WebEXCC
- Chapter 19 - Overview of Cisco WebEx Experience Management Platform
- Chapter 20 - Creating My First Call Flow using Flow Designer in Cisco WebEx CC
- Chapter 21 - Overview and Configuration of Cisco WebEx Routing Strategy
- Chapter 22 - Overview of Tanet Management Portal
- Chapter 23 - Overview of Agent Desktop
- Chapter 24 - Overview of Cisco WebEx CC Analyzer
- Chapter 25 - Integrating Cisco WebEX CC with Google CCAI DialogFlow
- Chapter 26 - Overview of Google DialogFlow and Natural Language Processing
- Chapter 27 - Creating Virtual Agent for Chat and Voice for WebEX CC
- Chapter 28 - Overview of End to End Skills Profile Based on Customer Scenario
- Chapter 29 - Detailed Overview of WebEx Scripting Flow Builder
- Chapter 30 - Configuring Chat Capabilities in Cisco WebEx CC
WebEx Contact Center Lab Video
- Navigating the Control Hub and Contact Center Portal
- Creating Agent, User and Skills Profile for Users
- Configuring Sites and Teams
- Provisioning Contact Center Agents
- Defining Dialed Numbers, Extensions, Entry Points, and Queues
- Creating a Call Flow to Agents
- Adding IVR Functionality to the Call Flow
- Configuring the Supervisor and Common Supervisor Tasks
- Loading the Three Default Flows for Webex Connect (Instructor Demo)
- Configuring Web/Live Chat in WXCC
- Administering Webex Contact Center (AWXCC)
- Configuring the Facebook Messenger Channel
- Configuring the Email Channel
- Using Visualization to Generate Reports and Dashboards
Cisco WebEx Contact Center Scripting (flow designer)
- Lab 1 - Introduction to WxCC Flow Designer
- Lab 2 - Creating WxCC Flow using Play Music Activity
- Lab 3 - Creating WxCC Flow Using Play Message with Static Audio and Google TTS
- Lab 4 - Creating WxCC Flow using Collect Digit Activities
- Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
- Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
- Lab 7 - Creating WxCC Flow Using Queue Contact Activity
- lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
- Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
- Lab 10 - Creating WxCC Flow Using Escalate Call Distribution
More to come
- Navigating the Control Hub and Contact Center Portal
- Creating Agent, User and Skills Profile for Users
- Configuring Sites and Teams
- Provisioning Contact Center Agents
- Defining Dialed Numbers, Extensions, Entry Points, and Queues
- Creating a Call Flow to Agents
- Adding IVR Functionality to the Call Flow
- Configuring the Supervisor and Common Supervisor Tasks
- Loading the Three Default Flows for Webex Connect (Instructor Demo)
- Configuring Web/Live Chat in WXCC
- Administering Webex Contact Center (AWXCC)
- Configuring the Facebook Messenger Channel
- Configuring the Email Channel
- Using Visualization to Generate Reports and Dashboards
Cisco WebEx Contact Center Scripting (flow designer)
- Lab 1 - Introduction to WxCC Flow Designer
- Lab 2 - Creating WxCC Flow using Play Music Activity
- Lab 3 - Creating WxCC Flow Using Play Message with Static Audio and Google TTS
- Lab 4 - Creating WxCC Flow using Collect Digit Activities
- Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
- Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
- Lab 7 - Creating WxCC Flow Using Queue Contact Activity
- lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
- Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
- Lab 10 - Creating WxCC Flow Using Escalate Call Distribution
More to come
- Lab 1 - Introduction to WxCC Flow Designer
- Lab 2 - Creating WxCC Flow using Play Music Activity
- Lab 3 - Creating WxCC Flow Using Play Message with Static Audio and Google TTS
- Lab 4 - Creating WxCC Flow using Collect Digit Activities
- Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
- Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
- Lab 7 - Creating WxCC Flow Using Queue Contact Activity
- lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
- Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
- Lab 10 - Creating WxCC Flow Using Escalate Call Distribution
More to come
Package Deal
Cisco Collaboration
$1,299.00
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CCIE Collaboration 3.1
- WebEx Calling Professional Video Training
- 80 Hours of Lab Access
- Unlimited update
- Email Support from instructor
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Microsoft Team Voice
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Contact Center Training video
$1,499.00
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Cisco UCCE Training with CVP
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Cisco UCCX Training Videos
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Platinum Package
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- Get access to all lectures and labs
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Sample Chapters
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Overview
PCI DSS is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. These standards are mandated by the major credit card brands and are intended to protect cardholder data from breaches and fraud.
Key Principles of PCI Compliance
- Build and Maintain a Secure Network
- Firewall Configuration: We maintain and configure firewalls to protect cardholder data.
- Secure Passwords: Default system passwords are replaced with strong, unique passwords.
- Protect Cardholder Data
- Data Encryption: Cardholder data is encrypted during transmission over public networks using HTTPS and other security best practices.
- Data Storage: Stored cardholder data is protected and retained only as long as necessary.
- Maintain a Vulnerability Management Program
- Anti-Virus Software: Anti-virus software is used and regularly updated to protect systems.
- Security Updates: We implement and maintain secure systems and applications through regular updates and patches.
- Implement Strong Access Control Measures
- Need-to-Know Basis: Access to cardholder data is restricted to those who need to know.
- Unique IDs: Unique identification is assigned to each person with computer access.
- Physical Access: Physical access to cardholder data is restricted and monitored.
- Monitor and Test Networks
- Monitoring: Network resources and cardholder data are regularly monitored and tested for security vulnerabilities.
- Log Management: Access to network resources and cardholder data is tracked and monitored through secure logging mechanisms.
- Maintain an Information Security Policy
- Security Policies: An information security policy is maintained and communicated to all employees.
- Training: Employees receive regular training on information security and PCI compliance.
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Our website, including the payment form, uses HTTPS to encrypt data transmission and ensure secure communications. We adhere to security best practices to prevent vulnerabilities such as card testing and other fraudulent activities.
Safe Handling of Payment Information
When you do business with VoiceBootcamp, you can trust that your payment information is handled safely. We use Stripe for payment processing, which is fully compliant with PCI standards. You can learn more about what PCI compliance means for Stripe by reading about integration security.
Compliance Certification
VoiceBootcamp undergoes regular assessments to ensure compliance with PCI DSS. This includes annual self-assessment questionnaires (SAQs) and regular vulnerability scans by an Approved Scanning Vendor (ASV).
Contact Information
For any questions or concerns regarding our PCI compliance policy, please contact our Compliance Team at info@voicebootcamp.com or+1-866-777-0060
Policy Review
This policy is reviewed annually and updated as necessary to ensure ongoing compliance with PCI DSS and to address new security threats and vulnerabilities.
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