Amazon Connect Contact Center Training

Amazon Connect is an omnichannel cloud contact center. These study kits will teach you how to build the Amazon Connect Virtual Contact Center in a few days. You will learn how to set up Call Center, Text-To-Speech, Amazon Chat/Voice Bot & more.   Engaging tutorials take you from the basics to the advanced features of Amazon Connect.   Follow along with step-by-step guidance to build your contact center from the ground up.

Package Includes:

  • Amazon Connect Contact Center Training Video
  • Amazon Connect Scripting (flow) (coming soon)
  • Unlimited Updates
  • 1 Year Free AWS Connect Lab Access directly with Amazon
  • Free updates

Price - $899



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Course Outline
Amazon Connect Contact Center Training Video


  • Chapter 1 - Introduction to Amazon Connect Overview
  • Chapter 2 - Understanding Amazon Contact Center Terminology and Concepts
  • Chapter 3 - Overview of Amazon Connect Architecture Workload
  • Chapter 4 - Overview of Amazon Connect Architecture Deployment Models
  • Chapter 5 - Overview of Amazon Connect Architecture Operational Excellence
  • Chapter 6 - Overview of Amazon Connect Architecture Security Design
  • Chapter 7 - Deploying Amazon Connect Cloud Contact Center
  • Chapter 8 - Understanding Business Hours in Amazon Connect
  • Chapter 9 - Understanding How Routing and Cross Channel Works in Amazon Contact Center
  • Chapter 10 - Overview and Configuration of Amazon Connect Queue
  • Chapter 11 - Understanding and Configuration of Routing Profile, Queue Priority and Delay
  • Chapter 12 - Understaind Precision Routing in Amazon Connect using Routing Proficiencies
  • Chapter 13 - Managing Agent Hierarchies and Settings in Amazon Connect
  • Chapter 14 - Create and Test a Basic Call Flow with Proficiencies and Attributes
  • Chapter 15 - Configuring Chat, Voice and Video Communication via Web Application
  • Chapter 16 - Creating your first Connect Call Flow
  • Chapter 17 - Using Set Voice and Check Office Hours Flow in Amazon Connect
  • Chapter 18 - Using User Define Variable in Connect Contact Flow
  • Chapter 19 - Contact Flow - Collect digits using Store Customer Input
  • Chapter 20 - Creating a basic call flow for transfer to queue
  • Chapter 21 - Using invoke module to call a module
  • Chapter 22 - Distribute Sales calls by Percentage
  • Chapter 23 - Changing Routing Priority based on CLID
  • Chapter 24 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
  • Chapter 25 - Managing Transfer in Amazon AWS Connect
  • Chapter 26 - Overview of Amazon AWS Connect Rule
  • Chapter 27 - Basic Overview of Amazon Lex
  • Chapter 28 - Creating Amazon Connect Customer Profile
  • Chapter 29 - AWS Connect Queues and Routing Profiles Lab
  • Chapter 30 - Building ChatBot using Amazon Lex For Connect
  • Chapter 31 - Creating AWS Connect Contact Flow with Lex Bot
  • Chapter 32 - Creating CloudWatch Logs for Amazon Lex Bot activity
  • Chapter 33 - Integrating Amazon Connect with DynamoDB and Lambda
  • Chapter 34 - Amazon Connect Lambda Integration - Pull Records from Database
  • Chapter 35 - How to use Check and Set Contact Attributes with Lambda Functions
  • Chapter 36 - Creating Contact Flow with Routing Priority and age time
  • Chapter 37 - Amazon Connect Store Customer Input and Authenticate Client
  • Chapter 38 - Managing Agent Status and Security Profile
  • Chapter 39 - Creating Amazon Connect Flow for Call Recording




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