Job Summary: We are seeking a talented and experienced Intermediate Network Analyst with a strong background in Cisco Enterprise networking, SD-WAN, and supporting contact center solutions. The ideal candidate will have 2 to 4 years of relevant experience in working with Cisco technologies, specifically in the areas of SD-WAN, Genesys Cloud Contact Center, and Webex Contact Center. As a Network Analyst, you will play a crucial role in the design, implementation, maintenance, and troubleshooting of the network infrastructure and contact center solutions. Your expertise and knowledge will contribute to the success of our organization by ensuring reliable network connectivity and efficient contact center operations.
Responsibility & Qualification
- Design, configure, and implement Cisco Enterprise networking solutions, including SD-WAN, to support the organization's business requirements.
- Provide technical expertise and support for the Genesys Cloud Contact Center and Webex Contact Center platforms.
- Collaborate with cross-functional teams to gather requirements, develop network designs, and ensure seamless integration of contact center solutions.
- Perform network assessments and troubleshooting to identify and resolve any issues related to network connectivity, performance, or security.
- Monitor and analyze network performance using appropriate tools, identify bottlenecks, and implement necessary optimizations.
- Ensure adherence to best practices, industry standards, and security protocols in network design and implementation.
- Assist in the planning and execution of network upgrades, migrations, and maintenance activities.
- Document network configurations, procedures, and troubleshooting steps for knowledge sharing and future reference.
- Stay updated with emerging technologies, industry trends, and best practices in Cisco Enterprise networking and contact center solutions.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2 to 4 years of hands-on experience with Cisco Enterprise networking, including SD-WAN.
- Solid understanding of Genesys Cloud Contact Center and Webex Contact Center platforms.
- Hands-on Experience supporting Genesys Cloud Contact Center and SIP base Phone Deployment
- Must-have experience with troubleshooting WebRTC SIP Base IP phone
- Must-have experience with WebEx Contact Center Flow Designer to troubleshoot scripts
- Must-have experience with WebEx Calling control hub
- Proficient in network design, configuration, and troubleshooting using Cisco routers, switches, and firewalls.
- Familiarity with network protocols and technologies such as TCP/IP, VLANs, VPNs, OSPF, BGP, MPLS, etc.
- Experience with network monitoring and analysis tools.
- Strong analytical and problem-solving skills to diagnose and resolve network issues.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to work independently and collaboratively in a team-oriented environment.
- Relevant Cisco certifications (e.g., CCNA, CCNP) are a plus.
If you are a highly motivated and detail-oriented professional with a passion for Cisco networking and contact center solutions, we would love to hear from you. Join our team and contribute to the growth and success of our organization by leveraging your expertise in network analysis and support.
Salary Range: $55K to $75K based on experience
Contact: info@voicebootcamp.com
Job Post date: Jun 27, 2023
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Flexible Hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various technology
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
