Cisco Webex Contact Center (1024-05)

• Chapter 01 - Overview of Cisco WebEx Contact Center
• Chapter 02 - Overview of Cisco WebEx CC Core Feature
• Chapter 03 - Overview of Cisco WebEx CC License
• Chapter 04 - Overview of Cisco WebEx CC Architecture and Connectivity
• Chapter 05 - Estimate Sizing of Trunk and Agent Requirement for Cisco WebEx CC
• Chapter 06 - Cisco Webex Global Datacenter Deployment Overview
• Chapter 07 - Overview of Cisco WebEx Partner Hub
• Chapter 08 - Managing Control Hub from Customer Perspective
• Chapter 09 - Setting up New Customer in Partner Hub for Contact Center
• Chapter 10 - Cisco WebEx CC Tanent Provission Overview
• Chapter 11 - Managing Agent, Skills, Skills profile and Multimedia Profile in WebExCC
• Chapter 12 - Managing Entry Points and Queues Configurations
• Chapter 13 - Managing Cisco WebEX CC Sites and Teams
• Chapter 14 - Managing Users and Users Profile in Cisco WebEX CC
• Chapter 15 - Managing Skills Definition and Skills Profile Attributes
• Chapter 16 - Cisco WebEx CC - Flows
• Chapter 17 - Manging Routing Strategy in Cisco WebEX CC
• Chapter 18 - Overview and Configuration of Google DialogFlow Text to Speech for WebEXCC
• Chapter 19 - Overview of Cisco WebEx Experience Management Platform
• Chapter 20 - Creating My First Call Flow using Flow Designer in Cisco WebEx CC
• Chapter 21 - Overview and Configuration of Cisco WebEx Routing Strategy
• Chapter 22 - Overview of Tanet Management Portal
• Chapter 23 - Overview of Agent Desktop
• Chapter 24 - Overview of Cisco WebEx CC Analyzer
• Chapter 25 - Integrating Cisco WebEX CC with Google CCAI DialogFlow
• Chapter 26 - Overview of Google DialogFlow and Natural Language Processing
• Chapter 27 - Creating Virtual Agent for Chat and Voice for WebEX CC
• Chapter 28 - Overview of End to End Skills Profile Based on Customer Scenario
• Chapter 29 - Detailed Overview of WebEx Scripting Flow Builder
• Chapter 30 - Configuring Chat Capabilities in Cisco WebEx CC

WebEx Contact Center Lab Video

• Lab 1 -Overview of WebEx Control Hub and User Management for WxCC
• Lab 2 - Explore The Contact Center Management Portal and Control Hub
• Lab 3 - Creating User Profile to Assign Rights to Agents and Users
• Lab 4 - Creating Agent Profile to Control Features Available to Agent
• Lab 5 - Creating Various Multimedia Profile for Agents
• Lab 6 - Creating Skills Definition and Skills Group
• Lab 7 - Create Sites and Capacity or Agent Base Teams
• Lab 8 - Enabling WebEx User as Contact Center Agent and Supervisor
• Lab 9 - Creating Entry Point, Dial Number and Queue

WebEx Contact Center Scripting - Flow Designer

• Lab 1 - Introduction to WxCC Flow Designer
• Lab 2 - Creating WxCC Flow using Play Music Activity
• Lab 3 - Creating WxCC Flow Using Play Message with Static Audio and Google TTS
• Lab 4 - Creating WxCC Flow using Collect Digit Activities
• Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
• Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
• Lab 7 - Creating WxCC Flow Using Queue Contact Activity
• lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
• Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
• Lab 10 - Creating WxCC Flow Using Escalate Call Distribution Activity
• Lab 11 - Creating WxCC Flow Using Queue to Agent Activities
• Lab 12 - Building A Flow with Customized Music on Hold with loop
• Lab 13 - Creating a Loop and Loop Counter in WebEx CC Flow to control loop
• Lab 14 - Creating a Flow to Give User OptOut Option in Music on Hold
• Lab 15 - Using HTTP Request To Fetech Data From External Source
• Lab 16 - Using HTTP Request to Select Language Based on User Preference
• Lab 17 - Building Menu and Menu Choice Using HTTP Request and JSON file
• Lab 18 - Custom HTTP Connector with Authentication Fetech data from Genesys Cloud CX
• Lab 19 - Integrate Cisco WebEx CC with SalesForce For Agent Desktop Integration
• Lab 20 - Integrating Cisco WebEx Contact Center with Microsoft Dynamic 365 CRM
• Lab 21 - Configure Webex Contact Center Queue Overflow with Cascading Teams and Skill Relaxation
• Lab 22 - Using WebEx CC HTTP Request Response Code To Validate API Request
• Lab 23 - Integrating WebEx CC via HTTP API with Amazon AWS Lambda and DynamoDB
• Lab 24 - Formatting WebEx CC Varilable Data with Pebble Template - Abbreviate
• Lab 25 - Formatting WebEx CC Varilable Data with Pebble Template - Date and Time
• Lab 26 - Formatting WebEx CC Varilable Data with Pebble Template - Slicing Phone Number