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Cisco Webex Contact Center Expert

https://elearning.voicebootcamp.com/web/image/product.template/41/image_1920?unique=7b8b574

The Cisco WebEx Contact Center Self Study Kits are designed to empower IT professionals with the knowledge and skills necessary to build and manage a contact center efficiently. These self-study kits offer a cost-effective alternative to traditional training methods, allowing individuals to learn at their own pace and on their own schedule.

Package Includes:
โ˜Ž๏ธ - ๐‚๐ข๐ฌ๐œ๐จ ๐–๐ž๐›๐„๐ฑ ๐‚๐จ๐ง๐ญ๐š๐œ๐ญ ๐‚๐ž๐ง๐ญ๐ž๐ซ Training Video
โ˜Ž๏ธ - ๐‚๐ข๐ฌ๐œ๐จ ๐–๐ž๐›๐„๐ฑ ๐‚๐จ๐ง๐ญ๐š๐œ๐ญ ๐‚๐ž๐ง๐ญ๐ž๐ซ Lab Video
โ˜Ž๏ธ - ๐‚๐ข๐ฌ๐œ๐จ ๐–๐ž๐›๐„๐ฑ ๐‚๐จ๐ง๐ญ๐š๐œ๐ญ ๐‚๐ž๐ง๐ญ๐ž๐ซ Scripting (flow designer)
โ˜Ž๏ธ - 25 Hours of Lab Access to practice (schedule basis)
โ˜Ž๏ธ - Free updates

$ย 899.00 899.0 USD $ย 899.00 $ย 1,299.00

$ย 899.00 $ย 1,299.00

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    Outline


    • Chapter 01 - Overview of Cisco WebEx Contact Center
    • Chapter 02 - Overview of Cisco WebEx CC Core Feature
    • Chapter 03 - Overview of Cisco WebEx CC License
    • Chapter 04 - Overview of Cisco WebEx CC Architecture and Connectivity
    • Chapter 05 - Estimate Sizing of Trunk and Agent Requirement for Cisco WebEx CC
    • Chapter 06 - Cisco Webex Global Datacenter Deployment Overview
    • Chapter 07 - Overview of Cisco WebEx Partner Hub
    • Chapter 08 - Managing Control Hub from Customer Perspective
    • Chapter 09 - Setting up New Customer in Partner Hub for Contact Center
    • Chapter 10 - Cisco WebEx CC Tanent Provission Overview
    • Chapter 11 - Managing Agent, Skills, Skills profile and Multimedia Profile in WebExCC
    • Chapter 12 - Managing Entry Points and Queues Configurations
    • Chapter 13 - Managing Cisco WebEX CC Sites and Teams
    • Chapter 14 - Managing Users and Users Profile in Cisco WebEX CC
    • Chapter 15 - Managing Skills Definition and Skills Profile Attributes
    • Chapter 16 - Cisco WebEx CC - Flows
    • Chapter 17 - Manging Routing Strategy in Cisco WebEX CC
    • Chapter 18 - Overview and Configuration of Google DialogFlow Text to Speech for WebEXCC
    • Chapter 19 - Overview of Cisco WebEx Experience Management Platform
    • Chapter 20 - Creating My First Call Flow using Flow Designer in Cisco WebEx CC
    • Chapter 21 - Overview and Configuration of Cisco WebEx Routing Strategy
    • Chapter 22 - Overview of Tanet Management Portal
    • Chapter 23 - Overview of Agent Desktop
    • Chapter 24 - Overview of Cisco WebEx CC Analyzer
    • Chapter 25 - Integrating Cisco WebEX CC with Google CCAI DialogFlow
    • Chapter 26 - Overview of Google DialogFlow and Natural Language Processing
    • Chapter 27 - Creating Virtual Agent for Chat and Voice for WebEX CC
    • Chapter 28 - Overview of End to End Skills Profile Based on Customer Scenario
    • Chapter 29 - Detailed Overview of WebEx Scripting Flow Builder
    • Chapter 30 - Configuring Chat Capabilities in Cisco WebEx CC

    WebEx Contact Center Lab Video

    • Navigating the Control Hub and Contact Center Portal
    • Creating Agent, User and Skills Profile for Users
    • Configuring Sites and Teams
    • Provisioning Contact Center Agents
    • Defining Dialed Numbers, Extensions, Entry Points, and Queues
    • Creating a Call Flow to Agents
    • Adding IVR Functionality to the Call Flow
    • Configuring the Supervisor and Common Supervisor Tasks
    • Loading the Three Default Flows for Webex Connect (Instructor Demo)
    • Configuring Web/Live Chat in WXCC
    • Administering Webex Contact Center (AWXCC)
    • Configuring the Facebook Messenger Channel
    • Configuring the Email Channel
    • Using Visualization to Generate Reports and Dashboards


    Cisco WebEx Contact Center Scripting (flow designer)

    • Lab 1 - Introduction to WxCC Flow Designer
    • Lab 2 - Creating WxCC Flow using Play Music Activity
    • Lab 3 - Creating WxCC Flow Using Play Message with Static Audio and Google TTS
    • Lab 4 - Creating WxCC Flow using Collect Digit Activities
    • Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
    • Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
    • Lab 7 - Creating WxCC Flow Using Queue Contact Activity
    • lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
    • Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
    • Lab 10 - Creating WxCC Flow Using Escalate Call Distributionย 


    More to come


    • Navigating the Control Hub and Contact Center Portal
    • Creating Agent, User and Skills Profile for Users
    • Configuring Sites and Teams
    • Provisioning Contact Center Agents
    • Defining Dialed Numbers, Extensions, Entry Points, and Queues
    • Creating a Call Flow to Agents
    • Adding IVR Functionality to the Call Flow
    • Configuring the Supervisor and Common Supervisor Tasks
    • Loading the Three Default Flows for Webex Connect (Instructor Demo)
    • Configuring Web/Live Chat in WXCC
    • Administering Webex Contact Center (AWXCC)
    • Configuring the Facebook Messenger Channel
    • Configuring the Email Channel
    • Using Visualization to Generate Reports and Dashboards


    Cisco WebEx Contact Center Scripting (flow designer)

    • Lab 1 - Introduction to WxCC Flow Designer
    • Lab 2 - Creating WxCC Flow using Play Music Activity
    • Lab 3 - Creating WxCC Flow Using Play Message with Static Audio and Google TTS
    • Lab 4 - Creating WxCC Flow using Collect Digit Activities
    • Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
    • Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
    • Lab 7 - Creating WxCC Flow Using Queue Contact Activity
    • lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
    • Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
    • Lab 10 - Creating WxCC Flow Using Escalate Call Distributionย 


    More to come


    • Lab 1 - Introduction to WxCC Flow Designer
    • Lab 2 - Creating WxCC Flow using Play Music Activity
    • Lab 3 - Creating WxCC Flow Using Play Message with Static Audio and Google TTS
    • Lab 4 - Creating WxCC Flow using Collect Digit Activities
    • Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
    • Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
    • Lab 7 - Creating WxCC Flow Using Queue Contact Activity
    • lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
    • Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
    • Lab 10 - Creating WxCC Flow Using Escalate Call Distributionย 


    More to come

    Package Deal

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    Platinum Package

    $ย 1,899

    • Access to all 11+ study Kits
    • Get access to all lecturesย and labs
    • 200 Hours of Lab Access
    • Unlimited update
    • Email Support
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