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Genesys Cloud CX Contact Center Essentials Labs (4024-11)
The Genesys Cloud CX Essentials Lab Seriess – gives you direct, practical guidance on configuring and deploying real-world solutions in Genesys Cloud CX. Unlike traditional courses, this program skips long lectures and goes straight to action with step-by-step video labs. Each lab walks you through critical tasks with clear explanations so you can build confidence, speed, and real skills — without the fluff. Perfect for IT professionals, engineers, and admins who want a fast, practical way to learn how to do Genesys Cloud CX.
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Genesys Cloud CX Implementation 12Lessons · 2 hr 7 min
- Lab 1 - Getting Started with Genesys Cloud CX Organization Settings New
- Lab 2 - Managing User Accounts in Genesys Cloud CX New
- Lab 3 - Creating and Customizing Admin Profiles New
- Lab 4 - Managing Roles and Permission for Users in Genesys New
- Lab 5 - Creating and Managing Groups in Genesys Cloud New
- Lab 6 - Creating Profile Fileds and Assign to Users New
- Lab 7 - Creating document workspace to share files New
- Lab 8 - Trunk, Site, and Edge Configuration New
- Lab 9 - Configuring On Prem Edge and IP Phone in Genesys New
- Lab 10 - Creating DID, Extension and Default Phone Setup New
- Lab 11 - Creating and Associate IP Phone and Make Test Calls using PureCloud New
- Lab 11 - Creating and Associate IP Phone and Make Test Calls using PureCloud New
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Genesys Cloud CX - CC
11Lessons
·
1 hr 30 min
- Lab 1 - Creating Skills and Language for Agent New
- Lab 2 - Creating Wrap-up Code for Agent to Select New
- Lab 3 - Creating and Configure ACD Queues in Genesys Contact Center New
- Lab 4 - Using Utilization to Limit Capacity in Omnichannel New
- Lab 5 - Creating Email Domain and Email Address To Route Calls to Queue New
- Lab 6 - Creating Alert Rule To Notify Supervisor When Agent Away New
- Lab 7 - Using Performance Workspace Supervisor Manage Queue New
- Lab 8 - Creating and Recording Prompt in Genesys Contact Center New
- Lab 9 - Creating and Managing Hold Music in Genesys New
- Lab 10 - Creating ACD using Architect and IVR Routing New
- Lab 11 - Creating Basic Scripts in Genesys New
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Genesys Cloud CX Arhitect
23Lessons
·
7 hr 37 min
- Lab 1 - Creating a Basic Architecture Flow with default settings New
- Lab 2 - Creating and Managing Architect Flow Menu Default Setting New
- Lab 3 - Upload, Create and Manage Prompts in Architect New
- Lab 4 - Create the initial flow and add menus for Animal Clinic New
- Lab 5 - Create Reusable tasks To Manage Flow New
- Lab 6 - Using Customer Input To Collect Data and Process It In Variable New
- Lab 7 - Creating Scripts to Fetch Data from Database for Screen Popup New
- Lab 8 - Configuring Data Action to pull data from SalesForce New
- Lab 9 - Creating an In-Queue Flow to Manage Your Queue Announcement New
- Lab 10 - Creating a Secure Flow to Authenticate User using Data Lookup New
- Lab 11 - Creating an Outbound Call Flow in Genesys Cloud CX New
- Lab 12 - Creating Inbound Email To Send Email to Agent New
- Lab 13 - Creating Basic Scripts in Genesys Cloud CX for Screen Popup New
- Lab 14 - Customizing Script Layout and Items New
- Lab 15 - Creating Script and Component Template in Genesys Cloud CX New
- Lab 16 - Working with Variables in Genesys Scripts New
- Lab 17 - Working with Dynamic Varilables and Expression New
- Lab 18 - Workin in String Functions with Dynamic Variables New
- Lab 19 - Working with Literal String Functions in Genesys scripts New
- Lab 20 - Working with Built-in variables in Genesys Scripting New
- Lab 21 - Creating Custom Action and Change Page using Genesys Scripts New
- Lab 22 - Creating Custom Action to Enable or Disable Secure Pause New
- Lab 23 - Workign with Architect Screen Popup and Scripts New
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Genesy Cloud CX API
8Lessons
·
2 hr 36 min
- Lab 1 - Retrieve User Details from Genesys using Postman New
- Lab 2 - Managing Genesys Cloud CX Users using User API New
- Lab 3 - Creating Python Application to Obtain User Details using User API New
- Lab 4 - Creating Skills Using API Explorer, Postman and Python script using Skills API Endpoint New
- Lab 8 - Creating Skills Using Skill API in Genesys API Explorer New
- Lab 5 - Creating Skills Using Skill API in Postman New
- Lab 6 - Creating Skills Using Python Script New
- Lab 7 - Assign Skills To An Agent using API via API Explorer New