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Special Edition - Migration from On-Prem To Cisco WebEx Calling & Contact Center (Reg. $1,699 USD)

This package provides hands-on, practical guidance for migrating ๐‚๐ข๐ฌ๐œ๐จ ๐จ๐ง-๐ฉ๐ซ๐ž๐ฆ๐ข๐ฌ๐ž๐ฌ ๐œ๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐จ๐ง ๐š๐ง๐ ๐œ๐จ๐ง๐ญ๐š๐œ๐ญ ๐œ๐ž๐ง๐ญ๐ž๐ซ environments to the WebEx cloud. It covers UCCX to WebEx Contact Center migration, including script-to-flow conversion and call routing design, as well as Cisco Unified CM to WebEx Calling migration with dial plan, device, user, and PSTN transition strategies. Designed to help engineers confidently support real-world enterprise UC and contact center cloud migration projects.

Includes:
โ˜Ž๏ธ ๐Œ๐ข๐ ๐ซ๐š๐ญ๐ข๐ง๐  ๐Ÿ๐ซ๐จ๐ฆ ๐‚๐ข๐ฌ๐œ๐จ ๐”๐‚๐‚๐— ๐ญ๐จ ๐‚๐ฅ๐จ๐ฎ๐ - ๐–๐ž๐›๐„๐ฑ ๐‚๐จ๐ง๐ญ๐š๐œ๐ญ ๐‚๐ž๐ง๐ญ๐ž๐ซ (๐Ÿ’๐ŸŽ๐Ÿ๐Ÿ’-๐ŸŽ๐Ÿ‘)
โ˜Ž๏ธ ๐Œ๐ข๐ ๐ซ๐š๐ญ๐ข๐ง๐  ๐Ž๐ง-๐๐ซ๐ž๐ฆ ๐‚๐ข๐ฌ๐œ๐จ ๐”๐ง๐ข๐Ÿ๐ข๐ž๐ ๐‚๐Œ ๐ญ๐จ ๐–๐ž๐›๐„๐ฑ ๐‚๐š๐ฅ๐ฅ๐ข๐ง๐  (๐Ÿ’๐ŸŽ๐Ÿ๐Ÿ’-๐ŸŽ๐Ÿ•)
โ˜Ž๏ธ ๐Ÿ–๐ŸŽ+ ๐ฏ๐ข๐๐ž๐จ ๐ฅ๐š๐›๐ฌ/๐ฅ๐ž๐œ๐ญ๐ฎ๐ซ๐ž๐ฌ
โ˜Ž๏ธ ๐Ÿ๐ŸŽ๐ŸŽ ๐ก๐จ๐ฎ๐ซ๐ฌ ๐จ๐Ÿ ๐ฅ๐š๐› ๐š๐œ๐œ๐ž๐ฌ๐ฌ
โ˜Ž๏ธ ๐”๐ง๐ฅ๐ข๐ฆ๐ข๐ญ๐ž๐ ๐”๐ฉ๐๐š๐ญ๐ž ๐Ÿ๐จ๐ซ ๐Ÿ“ ๐ฒ๐ž๐š๐ซ๐ฌ
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$ย 1,299.00 $ย 1,699.00

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โ€‹Cisco Webex Integration with External Identity Platforms for SSO and User Synchronization

  • Chapter 1 - Overview Cisco WebEx Integration and Microsot Azure
  • Chapter 2 - Cisco WebEx Integration On Prem Active Directory with Director Connector
  • Chapter 3 - Cisco WebEx - Configure Directory Connector for Group Sync and License Assignment
  • Chapter 4 - Integrating On Prem Active Directory with Azure AD and Cisco WebEx Control Hub
  • Chapter 5 - Configuring Azure Active Directory User Sync for Webex Control Hub
  • Chapter 6 - Enable SSO between Microsoft Azure and Webex Control Hub
  • Chapter 7 - Cisco WebEx - Enabling SSO Between Microsoft Azure Entra ID and Cisco Unified CM
  • Chapter 8 - Enablsing SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Unity Connection
  • Chapter 9 - Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Expressway for Jabber
  • Chapter 10 - Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Unified CCX
  • Chapter 11 - Enabling WebEx Control Hub and Microsoft Azure Entra ID Wizard
  • Chapter 12 - Cisco Webex Cloud-Connected UC Directory Service Support for Unified CM
  • Chapter 13 - Managing and Configuring WebEx Cloud Connected UC Services for Day To Day Operation
  • Chapter 14 - WebEx Cloud-Connected UC Provision Directory Synchronization
  • Chapter 15 - Integrate WebEx Control Hub with Google Apps for SSO

Migrating from Cisco Unified CX to WebEx Contact Center

  • Chapter 1 - Understanding On-Prem Collaboration Architecture
  • Chapter 2 - Creating a transition plan for Migration of Cisco UCCX to Cloud
  • Chapter 3 - Understanding PSTN Requirement for UCCX to WebEx CC Migration
  • Chapter 4 - Understanding differences between UCCX and Cloud CC
  • Chapter 5 - Mapping Administration and Agent interface for UCCX and Cloud CC
  • Chapter 6 - Integrating On-Prem Active Directory with Azure Entra ID
  • Chapter 7 - Set up Single Sign-On SSO Betwen Cisco WebEx Control Hub and Azure Entra ID
  • Chapter 8 - Configure Local Gateway for PSTN Calling Between Cisco CUCM and WebEx and UCCX
  • Chapter 9 -Configure dialed number (DN) for Webex Contact Center call routing
  • Chapter 10 - Transfer and Configure UCCX Teams to WebEx Contact Center Team using Bulk Operation
  • Chapter 11 - Migrate Resource Group from UCCX to WebEx CC using Bulk or Manual Operation
  • Chapter 12 - Migrating Cisco UCCX Skills To WebEx Skills Defination using API and Python Scripts
  • Chapter 13 โ€“ Define and Configure Multimedia Profiles, Agent Desktop, and Core Features in Webex Contact Center
  • Chapter 14 - Configuring Multimedia Profile and CSQ from Cisco UCCX to WebEx Contact Center
  • Chapter 15 - Prepare and Migrate cisco UCCX Desktop Layout, Business Hours and Reason Code to WebEx Contact Center
  • Chapter 16 - Configure Idle and WrapUp Code to match Cisco UCCX Reason Code with Desktop Profile
  • Chapter 17 - UCCX Script to WebEx Flow Part 1 - Preparing Basic Flow Business Hours
  • Chapter 18 - UCCX Script to WebEx Flow Part 1 - Map UCCX Rest API Calls to WebEx CC HTTP Request
  • Chapter 19 - UCCX Script to WebEx Flow Part 1 - Map UCCX Rest API Calls to WebEx CC HTTP Request To Lookup Customer Data
  • Chapter 20 - UCCX Scripts to WebEx Flow Part 1 - Transfer Value From JSON Response in HTTP Request to Local WebEx CC Variable
  • Chapter 21 - UCCX Scripts to WebEx Flow Part 1 - Concatinate String To Reconstruct New Value in WebEx CC Flow
  • Chapter 22 - UCCX Scripts to WebEx Flow Part 1 - Making HTTP Request Call to Obtain Verticle and using Loop to Control Flow
  • Chapter 23 - UCCX Scripts to WebEx Flow Part 1 - Making HTTP Request To Full Data from XML to Create Dynamic IVR Menu

Python Scripts

  • Python Scripts to Add Multiple Skills to WebEx CC
  • Python Scripts to UCCX Skills List using API
  • Python Scripts to Delete Bulk Skills In WebEx Contact Center
  • More to come....

  • Cisco Webex Integration with External Identity Platforms for SSO and User Synchronization
  • Chapter 2 - Install and Configure Cisco Directory Connector to Migrate On Prem Users to Cloud
  • Chapter 3 - Configure Directory Connector for Group Sync and License Assignment to WebEx
  • Chapter 4 - Integrating On Prem Active Directory with Azure AD and WebEx Control Hub
  • Chapter 5 - Configuring Azure Active Directory User Sync for Webex Control Hub
  • Chapter 6 - Enable SSO between Microsoft Azure and Webex Control Hub
  • Chapter 7 - Enabling SSO Between Microsoft Azure Entra ID and Cisco Unified CM
  • Chapter 8 - Enablsing SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Unity Connection
  • Chapter 9 - Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Expressway for Jabber
  • Chapter 10 - Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Unified CCX
  • Chapter 11 - Enabling WebEx Control Hub and Microsoft Azure Entra ID Wizard
  • Chapter 12 - Cisco Webex Cloud-Connected UC Directory Service Support for Unified CM
  • Chapter 14 - WebEx Cloud-Connected UC Provision Directory Synchronization
  • Chapter 15 - Integrate WebEx Control Hub with Google Apps for SSO


Migrating On-Prem Cisco Unified CM to WebEx Calling

  • Chapter 1 - Introduction to Migration of Cisco Unified CM to WebEx Calling
  • Chapter 2 - Understanding items and steps required for transion to cloud
  • Chapter 3 - Understanding the core component of migrating to cloud
  • Chapter 6 - Phase 1 - Step 2 - Enable Hybrid Messaging between WebEx Team and Jabber
  • Chapter 7 - Phase 1 - Step 3 - Synchronize Organizational Contacts through LDAP using Search Configuration
  • Chapter 8 - Migrate Personal Contacts to Webex App using Migration Tools
  • Chapter 9 - Enable Webex Hybrid Calendar Service with On-Prem Exchange Server
  • Chapter 10 - Configuring Local Gateway for PSTN Connectivity by adding Trunk
  • Chapter 11 - Configuring Local Gateway IOS Configuration to suppor SBC functionality
  • Chapter 12 - Configuring Local Gateway Multi Tanet Profile and SIP Profile To Register
  • Chapter 13 - Configure the following outbound and inbound dial-peers
  • Chapter 14 - Migrate Calling from On-Prem Cisco UCM to Webex

More videos will be added later