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Amazon Connect Video Training (1024-01)

Amazon Connect Video Training (1024-01)

Dive into the world of cloud-based solutions with our concise Amazon Connect Training Video - Self Study Kit. In just a few days, you'll master setting up a full-scale virtual contact center. From implementing Text-to-Speech and Amazon Chat/Voice Bots to establishing a robust Call Center framework, this guide is your fast track to becoming an Amazon Connect Professional. 

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Responsible Faisal H. Khan (CEO)
Last Update 07/19/2025
Completion Time 2 days 8 hours 8 minutes
Members 260
CCPackage
  • Amazon Connect Updated lecture
    39Lessons · 12 hr 23 min
    • Chapter 1 - Introduction to Amazon Connect Overview
    • Chapter 2 - Understanding Amazon Contact Center Terminology and Concepts
    • Chapter 3 - Overview of Amazon Connect Architecture Workload
    • Chapter 4 - Overview of Amazon Connect Architecture Deployment Models
    • Chapter 5 - Overview of Amazon Connect Architecture Operational Excellence
    • Chapter 6 - Overview of Amazon Connect Architecture Security Design
    • Chapter 7 - Deploying Amazon Connect Cloud Contact Center
    • Chapter 8 - Understanding Business Hours in Amazon Connect
    • Chapter 9 - Understanding How Routing and Cross Channel Works in Amazon Contact Center
    • Chapter 10 - Overview and Configuration of Amazon Connect Queue
    • Chapter 11 - Understanding and Configuration of Routing Profile, Queue Priority and Delay
    • Chapter 12 - Understaind Precision Routing in Amazon Connect using Routing Proficiencies
    • Chapter 13 - Managing Agent Hierarchies and Settings in Amazon Connect
    • Chapter 14 - Create and Test a Basic Call Flow with Proficiencies and Attributes
    • Chapter 15 - Configuring Chat, Voice and Video Communication via Web Application
    • Chapter 16 - Creating your first Connect Call Flow
    • Chapter 17 - Using Set Voice and Check Office Hours Flow in Amazon Connect
    • Chapter 18 - Using User Define Variable in Connect Contact Flow
    • Chapter 19 - Contact Flow - Collect digits using Store Customer Input
    • Chapter 20 - Creating a basic call flow for transfer to queue
    • Chapter 21 - Using invoke module to call a module
    • Chapter 22 - Distribute Sales calls by Percentage
    • Chapter 23 - Chaging Routing Priority based on CLID
    • Chapter 24 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
    • Chapter 25 - Managing Transfer in Amazon AWS Connect
    • Chapter 26 - Overview of Amazon AWS Connect Rule
    • Chapter 27 - Basic Overview of Amazon Lex
    • Chapter 28 - Creating Amazon Connect Customer Profile
    • Chapter 29 - AWS Connect Queues and Routing Profiles Lab
    • Chapter 30 - Building ChatBot using Amazon Lex For Connect
    • Chapter 31 - Creating AWS Connect Contact Flow with Lex Bot
    • Chapter 32 - Creating CloudWatch Logs for Amazon Lex Bot activity
    • Chapter 33 - Integrating Amazon Connect with DynamoDB and Lambda
    • Chapter 34 - Amazon Connect Lambda Integration - Pull Records from Database
    • Chapter 35 - How to use Check and Set Contact Attributes with Lambda Functions
    • Chapter 36 - Creating Contact Flow with Routing Priority and age time
    • Chapter 37 - Amazon Connect Store Customer Input and Authenticate Client
    • Chapter 38 - Managing Agent Status and Security Profile
    • Chapter 39 - Creating Amazon Connect Flow for Call Recording
  • Amazon Connect Old Lectures
    24Lessons · 7 hr 10 min
    • Chapter 1 - Introduction to AWS Connect Part 1
      Free Preview
    • Chapter 1 - Introduction to AWS Connect Part 2
      Free Preview
    • Chapter 2 - Amazon AWS Connect Architecture - Part 1
      Free Preview
    • Chapter 2 - Amazon AWS Connect Architecture - Part 2
      Free Preview
    • Chapter 2 - Amazon AWS Connect Architecture - Part 3
      Free Preview
    • Chapter 3 - Setting up your first AWS Connect Cloud Contact Center
    • Chapter 4 - Overview and Configuration of Amazon AWS Contact Flow
    • Chapter 5 - Creating Flow Module to Manage Contact Flow
    • Chapter 6 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
    • Chapter 7 - Managing Transfer in Amazon AWS Connect
    • Chapter 8 - Overview of Amazon AWS Connect Rule
    • Chapter 9 - Basic Overview of Amazon Lex
    • Chapter x10 - Creating Amazon Connect Customer Profile
    • Chapter x11 - AWS Connect Queues and Routing Profiles Lab
    • Chapter x12 - Building ChatBot using Amazon Lex For Connect
    • Chapter x13 - Creating AWS Connect Contact Flow with Lex Bot
    • Chapter x14 - Creating CloudWatch Logs for Amazon Lex Bot activity
    • Chapter x15 - Integrating Amazon Connect with DynamoDB and Lambda
    • Chapter x16 - Amazon Connect Lambda Integration - Pull Records from Database
    • Chapter x17 - Amazon Connect Store Customer Input and Authenticate Client
    • Chapter x18 - How to use Check and Set Contact Attributes with Lambda Functions
    • Chapter x19 - Creating Contact Flow with Routing Priority and age time
    • Chapter x20 - Managing Agent Status and Security Profile
    • Chapter x21 - Creating Amazon Connect Flow for Call Recording
  • Lab Guide
    7Lessons · 1 day 12 hr 35 min
    • Day 1 Lab Guide - Amazon Connect contact Center
    • Day 2 - Lab Guide - Amazon Connect contact Center
    • Day 3 - Lab Guide - Amazon Connect Chat
    • ACWS_UniBot-Version-1-LexJson.zip
    • amazon-connect-workshop-stack.yml
    • Day 4 - Salesforce CTI Adapter integration with Amazon Connect Lab
    • Amazon Connect Tasks Lab
  • Practice Test
    5Lessons ·
  • Exams and Certifications
    2Lessons ·
    • Certificate of Completion
    • Amazon Connect Fundamental