Amazon Connect Video Training (1024-01)
Dive into the world of cloud-based solutions with our concise Amazon Connect Training Video - Self Study Kit. In just a few days, you'll master setting up a full-scale virtual contact center. From implementing Text-to-Speech and Amazon Chat/Voice Bots to establishing a robust Call Center framework, this guide is your fast track to becoming an Amazon Connect Professional.
Regular Price - $899
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Amazon Connect Updated lecture39Lessons · 12 hr 23 min
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Chapter 1 - Introduction to Amazon Connect OverviewNew
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Chapter 2 - Understanding Amazon Contact Center Terminology and ConceptsNew
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Chapter 3 - Overview of Amazon Connect Architecture WorkloadNew
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Chapter 4 - Overview of Amazon Connect Architecture Deployment ModelsNew
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Chapter 5 - Overview of Amazon Connect Architecture Operational ExcellenceNew
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Chapter 6 - Overview of Amazon Connect Architecture Security DesignNew
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Chapter 7 - Deploying Amazon Connect Cloud Contact CenterNew
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Chapter 8 - Understanding Business Hours in Amazon ConnectNew
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Chapter 9 - Understanding How Routing and Cross Channel Works in Amazon Contact CenterNew
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Chapter 10 - Overview and Configuration of Amazon Connect QueueNew
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Chapter 11 - Understanding and Configuration of Routing Profile, Queue Priority and DelayNew
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Chapter 12 - Understaind Precision Routing in Amazon Connect using Routing ProficienciesNew
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Chapter 13 - Managing Agent Hierarchies and Settings in Amazon ConnectNew
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Chapter 14 - Create and Test a Basic Call Flow with Proficiencies and AttributesNew
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Chapter 15 - Configuring Chat, Voice and Video Communication via Web ApplicationNew
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Chapter 16 - Creating your first Connect Call FlowNew
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Chapter 17 - Using Set Voice and Check Office Hours Flow in Amazon ConnectNew
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Chapter 18 - Using User Define Variable in Connect Contact FlowNew
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Chapter 19 - Contact Flow - Collect digits using Store Customer InputNew
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Chapter 20 - Creating a basic call flow for transfer to queueNew
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Chapter 21 - Using invoke module to call a moduleNew
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Chapter 22 - Distribute Sales calls by PercentageNew
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Chapter 23 - Chaging Routing Priority based on CLIDNew
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Chapter 24 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSMLNew
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Chapter 25 - Managing Transfer in Amazon AWS ConnectNew
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Chapter 26 - Overview of Amazon AWS Connect RuleNew
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Chapter 27 - Basic Overview of Amazon LexNew
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Chapter 28 - Creating Amazon Connect Customer ProfileNew
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Chapter 29 - AWS Connect Queues and Routing Profiles LabNew
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Chapter 30 - Building ChatBot using Amazon Lex For ConnectNew
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Chapter 31 - Creating AWS Connect Contact Flow with Lex BotNew
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Chapter 32 - Creating CloudWatch Logs for Amazon Lex Bot activityNew
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Chapter 33 - Integrating Amazon Connect with DynamoDB and LambdaNew
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Chapter 34 - Amazon Connect Lambda Integration - Pull Records from DatabaseNew
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Chapter 35 - How to use Check and Set Contact Attributes with Lambda FunctionsNew
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Chapter 36 - Creating Contact Flow with Routing Priority and age timeNew
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Chapter 37 - Amazon Connect Store Customer Input and Authenticate ClientNew
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Chapter 38 - Managing Agent Status and Security ProfileNew
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Chapter 39 - Creating Amazon Connect Flow for Call RecordingNew
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Amazon Connect Old Lectures24Lessons · 7 hr 10 min
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Chapter 3 - Setting up your first AWS Connect Cloud Contact Center
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Chapter 4 - Overview and Configuration of Amazon AWS Contact Flow
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Chapter 5 - Creating Flow Module to Manage Contact Flow
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Chapter 6 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
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Chapter 7 - Managing Transfer in Amazon AWS Connect
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Chapter 8 - Overview of Amazon AWS Connect Rule
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Chapter 9 - Basic Overview of Amazon Lex
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Chapter x10 - Creating Amazon Connect Customer Profile
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Chapter x11 - AWS Connect Queues and Routing Profiles Lab
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Chapter x12 - Building ChatBot using Amazon Lex For Connect
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Chapter x13 - Creating AWS Connect Contact Flow with Lex Bot
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Chapter x14 - Creating CloudWatch Logs for Amazon Lex Bot activity
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Chapter x15 - Integrating Amazon Connect with DynamoDB and Lambda
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Chapter x16 - Amazon Connect Lambda Integration - Pull Records from Database
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Chapter x17 - Amazon Connect Store Customer Input and Authenticate Client
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Chapter x18 - How to use Check and Set Contact Attributes with Lambda Functions
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Chapter x19 - Creating Contact Flow with Routing Priority and age time
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Chapter x20 - Managing Agent Status and Security Profile
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Chapter x21 - Creating Amazon Connect Flow for Call Recording
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Lab Guide7Lessons · 1 day 12 hr 35 min
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Day 1 Lab Guide - Amazon Connect contact Center
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Day 2 - Lab Guide - Amazon Connect contact Center
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Day 3 - Lab Guide - Amazon Connect Chat
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ACWS_UniBot-Version-1-LexJson.zip
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amazon-connect-workshop-stack.yml
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Day 4 - Salesforce CTI Adapter integration with Amazon Connect Lab
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Amazon Connect Tasks Lab
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Practice Test5Lessons ·
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Free Preview
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Routing Profile - Exercise 2: Introducing Delays for Non-Critical Tasks
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Routing Profile - Exercise 3: Time-Based Priority Shifts
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Routing Profile - Exercise 4: Channels and concurrency for routing contacts
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Predefined Attribute - Exercise 1: Create Predefine proficiencies and assign them to agent
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Exams and Certifications2Lessons ·
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Certificate of Completion
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Amazon Connect Fundamental
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