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Cisco Webex Contact Center (1024-05)

Cisco Webex Contact Center (1024-05)

Elavate Your IT career with our Cisco Webex Contact Center Deployment Training Video. Learn to deploy, configure, and manage Webex solutions with expert-led tutorials. Ideal for IT pros seeking to master cloud contact center technology.

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Responsible Faisal H. Khan (CEO)
Last Update 01/28/2025
Completion Time 1 day 6 hours 7 minutes
Members 171
1024 WebEx Contact Center Video Training
  • 2025 - WebEx Contact Center Lectures (v2)
    19Lessons · 7 hr 4 min
    • Chapter 1.1 - Introduction to WebEx Contact Center
    • Chapter 1.2 - Overview of WebEx Contact Center Architecture
    • Chapter 1.3 - Overview of WebEx Calling For WebEx Contact Center Connectivity
    • Chapter 1.4 - Overview of Accessing WebEx CC Application Interface and Licensing
    • Chapter 2.1 - Overview of WebEx Contact Center Tenant Profile
    • Chapter 2.2 - Overview of WebEx CC User Type and User Profile
    • Chapter 2.3 - Overview of WebEx CC Desktop Profile (agent profile) Wrap Up and Idle Code
    • Chapter 2.4 - Overview of WebEx CC Desktop (agent profile) Collaboration, Dial Plan and Others
    • Chapter 2.5 - Overview of WebEx CC Skills Profile for Precision Routing
    • Chapter 2.6 - Overview and Management of WebEx Contact Center Multimedia Profile, Site and Teams
    • Chapter 3.1 - Overview of WebEx CC Routing Strategy and Call Flow Introduction
    • Chapter 3.2 - Overview of WebEx Routing Strategy Entry Point and Queue
    • Chapter 3.3 - Overview of WebEx CC - Flow Designer
    • Chapter 3.4 - Basic Activity Configurations for Inbound Call Flows
    • Chapter 3.5 - Working with Variables in Cisco WebEx CC
    • Chapter 3.6 - Advanced Activity Configuration Get Queue Info for PIQ and EWT
    • Chapter 3.7 - Advanced Activity Configuration Queue to Agent, Screen PopUp, Event Flow and more
    • Chapter 3.8 - Overview of Global Error Handling within WebEx CC Flow
    • Chapter 3.9 - Overview of WebEx CC Condition and Case Statement
  • 2024 - WebEx Contact Center Lectures (v1 old)
    30Lessons · 7 hr 11 min
    • Chapter 1 - Overview of Cisco WebEx Contact Center
      Free Preview
    • Chapter 02 - Overview of Cisco WebEx CC Core Feature
      Free Preview
    • Chapter 03 - Overview of Cisco WebEx CC License
      Free Preview
    • Chapter 04 - Overview of Cisco WebEx CC Architecture and Connectivity
      Free Preview
    • Chapter 05 - Estimate Sizing of Trunk and Agent Requirement for Cisco WebEx CC
      Free Preview
    • Chapter 06 - Cisco Webex Global Datacenter Deployment Overview
    • Chapter 07 - Overview of Cisco WebEx Partner Hub
    • Chapter 08 - Managing Control Hub from Customer Perspective
    • Chapter 09 - Setting up New Customer in Partner Hub for Contact Center
    • Chapter 10 - Cisco WebEx CC Tenant Provision Overview
    • Chapter 11 - Managing Agent, Skills, Skills profile and Multimedia Profile in WebExCC
    • Chapter 12 - Managing Entry Points and Queues Configurations
    • Chapter 13 - Managing Cisco WebEX CC Sites and Teams
    • Chapter 14 - Managing Users and Users Profile in Cisco WebEX CC
    • Chapter 15 - Managing Skills Definition and Skills Profile Attributes
    • Chapter 16 - Cisco WebEx CC - Flows
    • Chapter 17 - Managing Routing Strategy in Cisco WebEX CC
    • Chapter 18 - Overview and Configuration of Google DialogFlow Text to Speech for WxCC
    • Chapter 19 - Overview of Cisco WebEx Experience Management Platform
    • Chapter 20 - Creating My First Call Flow using Flow Designer in Cisco WxCC
    • Chapter 21 - Overview and Configuration of Cisco WebEx Routing Strategy
    • Chapter 22 - Overview of Tenant Management Portal
    • Chapter 23 - Overview of Agent Desktop
    • Chapter 24 - Overview of Cisco WxCC Analyzer
    • Chapter 25 - Integrating Cisco WxCC with Google CCAI DialogFlow
    • Chapter 26 - Overview of Google DialogFlow and Natural Language Processing
    • Chapter 27 - Creating Virtual Agent for Chat and Voice for WxCC
    • Chapter 28 - Overview of End to End Skills Profile Based on Customer Scenario
    • Chapter 29 - Detailed Overview of WebEx Scripting Flow Builder
    • Chapter 30 - Configuring Chat Capabilities in Cisco WxCC
  • WebEx Contact Center Administration Video Lab
    9Lessons · 1 hr 45 min
    • Lab 1 -Overview of WebEx Control Hub and User Management for WxCC
    • Lab 2 - Explore The Contact Center Management Portal and Control Hub
    • Lab 3 - Creating User Profile to Assign Rights to Agents and Users
    • Lab 4 - Creating Agent Profile to Control Features Available to Agent
    • Lab 5 - Creating Various Multimedia Profile for Agents
    • Lab 6 - Creating Skills Definition and Skills Group
    • Lab 7 - Create Sites and Capacity or Agent Base Teams
    • Lab 8 - Enabling WebEx User as Contact Center Agent and Supervisor
    • Lab 9 - Creating Entry Point, Dial Number and Queue
  • WebEx Contact Center Scripting - Flow Designer
    14Lessons · 4 hr 52 min
  • Lab Resources
    1Lessons · 8 hr 45 min
    • WebEx Contact Center Lab Guide
  • Exams and Certificate
    1Lessons · 30 min
    • Cisco WebEx Contact Center Expert