Chapter 1 - Genesys Cloud API Overview

Lectures on Video
- Chapter 1 - Genesys Cloud API Overview
- Chapter 2 - Genesys Cloud API Authentication
- Chapter 3 - Genesys Cloud API Resources
- Chapter 4 - Genesys Cloud API Users API
- Chapter 4.1 - Genesys Cloud API Skills, Language and Group Api
- Chapter 5 - Genesys Cloud API Conversation API Overview
- Chapter 6 - Genesys Cloud API Routing API Overview
- Chapter 7 - Genesys Cloud API Notification API
- Chapter 8 - Genesys Cloud API CHAT Api
- Chapter 9 - Genesys Cloud API Analytics Api Part 1
- Chapter 9 - Genesys Cloud API Analytics Api Part 2
- Chapter 10 - Genesys Cloud API Recording API
- Chapter 11 - Genesys Cloud API Utilization Overview
- Chapter 12 - Genesys Cloud API Evolution
Video Lab Guide
- Lab 1 - Retrieve User Details from Genesys using Postman
- Lab 2 - Managing Genesys Cloud CX Users using User API
- Lab 3 - Creating Python Application to Obtain User Details using User API
- Lab 4 - Creating Skills Using API Explorer, Postman and Python script using Skills API Endpoint
- Lab 4.1 - Creating Skills Using Skill API in Genesys API Explorer
- Lab 5 - Creating Skills Using Skill API in Postman
- Lab 6 - Creating Skills Using Python Script
- Lab 7 - Assign Skills To An Agent using API via API Explorer
Python Scripts
- Lab 1 - Python Script To List Users.py
- Lab 2 - Python Script To Create Routing Skills.py