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Chapter 3 - Setting up your first AWS Connect Cloud Contact Center
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Chapter 4 - Overview and Configuration of Amazon AWS Contact Flow
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Chapter 5 - Creating Flow Module to Manage Contact Flow
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Chapter 6 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
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Chapter 7 - Managing Transfer in Amazon AWS Connect
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Chapter 8 - Overview of Amazon AWS Connect Rule
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Chapter 9 - Basic Overview of Amazon Lex
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Chapter x10 - Creating Amazon Connect Customer Profile
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Chapter x11 - AWS Connect Queues and Routing Profiles Lab
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Chapter x12 - Building ChatBot using Amazon Lex For Connect
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Chapter x13 - Creating AWS Connect Contact Flow with Lex Bot
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Chapter x14 - Creating CloudWatch Logs for Amazon Lex Bot activity
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Chapter x15 - Integrating Amazon Connect with DynamoDB and Lambda
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Chapter x16 - Amazon Connect Lambda Integration - Pull Records from Database
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Chapter x17 - Amazon Connect Store Customer Input and Authenticate Client
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Chapter x18 - How to use Check and Set Contact Attributes with Lambda Functions
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Chapter x19 - Creating Contact Flow with Routing Priority and age time
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Chapter x20 - Managing Agent Status and Security Profile
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Chapter x21 - Creating Amazon Connect Flow for Call Recording
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Lab Guide
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Day 1 Lab Guide - Amazon Connect contact Center
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Day 2 - Lab Guide - Amazon Connect contact Center
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Lab_Files_2023_en.zip
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Day 3 - Lab Guide - Amazon Connect Chat
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ACWS_UniBot-Version-1-LexJson.zip
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amazon-connect-workshop-stack.yml
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Day 4 - Salesforce CTI Adapter integration with Amazon Connect Lab
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Exams and Certifications
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Certificate of Completion
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