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Amazon Connect Video Training (2024-01)

Amazon Connect Video Training (2024-01)

Dive into the world of cloud-based solutions with our concise Amazon Connect Training Video - Self Study Kit. In just a few days, you'll master setting up a full-scale virtual contact center. From implementing Text-to-Speech and Amazon Chat/Voice Bots to establishing a robust Call Center framework, this guide is your fast track to becoming an Amazon Connect Professional. 

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Responsible Faisal H. Khan (CEO)
Last Update 02/09/2024
Completion Time 1 day 12 hours 55 minutes
Members 29
Platinum-X 2024
    • Chapter 1 - Introduction to AWS Connect Part 1
      Free Preview
    • Chapter 1 - Introduction to AWS Connect Part 2
      Free Preview
    • Chapter 2 - Amazon AWS Connect Architecture - Part 1
      Free Preview
    • Chapter 2 - Amazon AWS Connect Architecture - Part 2
      Free Preview
    • Chapter 2 - Amazon AWS Connect Architecture - Part 3
      Free Preview
    • Chapter 3 - Setting up your first AWS Connect Cloud Contact Center
    • Chapter 4 - Overview and Configuration of Amazon AWS Contact Flow
    • Chapter 5 - Creating Flow Module to Manage Contact Flow
    • Chapter 6 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
    • Chapter 7 - Managing Transfer in Amazon AWS Connect
    • Chapter 8 - Overview of Amazon AWS Connect Rule
    • Chapter 9 - Basic Overview of Amazon Lex
    • Chapter x10 - Creating Amazon Connect Customer Profile
    • Chapter x11 - AWS Connect Queues and Routing Profiles Lab
    • Chapter x12 - Building ChatBot using Amazon Lex For Connect
    • Chapter x13 - Creating AWS Connect Contact Flow with Lex Bot
    • Chapter x14 - Creating CloudWatch Logs for Amazon Lex Bot activity
    • Chapter x15 - Integrating Amazon Connect with DynamoDB and Lambda
    • Chapter x16 - Amazon Connect Lambda Integration - Pull Records from Database
    • Chapter x17 - Amazon Connect Store Customer Input and Authenticate Client
    • Chapter x18 - How to use Check and Set Contact Attributes with Lambda Functions
    • Chapter x19 - Creating Contact Flow with Routing Priority and age time
    • Chapter x20 - Managing Agent Status and Security Profile
    • Chapter x21 - Creating Amazon Connect Flow for Call Recording
  • Lab Guide
    7Lessons · 1 day 5 hr 45 min
    • Day 1 Lab Guide - Amazon Connect contact Center
    • Day 2 - Lab Guide - Amazon Connect contact Center
    • Lab_Files_2023_en.zip
    • Day 3 - Lab Guide - Amazon Connect Chat
    • ACWS_UniBot-Version-1-LexJson.zip
    • amazon-connect-workshop-stack.yml
    • Day 4 - Salesforce CTI Adapter integration with Amazon Connect Lab
  • Exams and Certifications
    1Lessons ·
    • Certificate of Completion