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Home └Genesys Cloud CX Essentials Lab Series (4024-11)
Genesys Cloud CX Essentials Lab Series (4024-11)

Genesys Cloud CX Essentials Lab Series (4024-11)

Genesys Cloud CX: Contact Center Administration introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. The course also provides an overview to the Genesys Cloud CX interface and presents scenarios to facilitate your understanding of the administration of a co​ntact center. After completing this course, you should be equipped to implement Genesys Cloud CX: Contact Center within your organization at a basic level.

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Responsible Faisal H. Khan (CEO)
Last Update 08/27/2025
Completion Time 15 hours 3 minutes
Members 2
1024-11
  • Free Sample Chapters
    2Lessons · 1 hr 26 min
  • Genesys Cloud CX Implementation
    11Lessons · 1 hr 54 min
    • Lab 1 - Getting Started with Genesys Cloud CX Organization Settings
      New
    • Lab 2 - Managing User Accounts in Genesys Cloud CX
      New
    • Lab 3 - Creating and Customizing Admin Profiles
      New
    • Lab 4 - Managing Roles and Permission for Users in Genesys
      New
    • Lab 5 - Creating and Managing Groups in Genesys Cloud
      New
    • Lab 6 - Creating Profile Fileds and Assign to Users
      New
    • Lab 7 - Creating document workspace to share files
      New
    • Lab 8 - Trunk, Site, and Edge Configuration
      New
    • Lab 9 - Configuring On Prem Edge and IP Phone in Genesys
      New
    • Lab 10 - Creating DID, Extension and Default Phone Setup
      New
    • Lab 11 - Creating and Associate IP Phone and Make Test Calls using PureCloud
      New
  • Genesys Cloud CX - Contact Center Administration Lab
    11Lessons · 1 hr 30 min
    • Lab 1 - Creating Skills and Language for Agent
      New
    • Lab 2 - Creating Wrap-up Code for Agent to Select
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    • Lab 3 - Creating and Configure ACD Queues in Genesys Contact Center
      New
    • Lab 4 - Using Utilization to Limit Capacity in Omnichannel
      New
    • Lab 5 - Creating Email Domain and Email Address To Route Calls to Queue
      New
    • Lab 6 - Creating Alert Rule To Notify Supervisor When Agent Away
      New
    • Lab 7 - Using Performance Workspace Supervisor Manage Queue
      New
    • Lab 8 - Creating and Recording Prompt in Genesys Contact Center
      New
    • Lab 9 - Creating and Managing Hold Music in Genesys
      New
    • Lab 10 - Creating ACD using Architect and IVR Routing
      New
    • Lab 11 - Creating Basic Scripts in Genesys
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  • Genesys Cloud CX Arhitect Flow & Scripting Lab
    23Lessons · 7 hr 37 min
    • Lab 1 - Creating a Basic Architecture Flow with default settings
      New
    • Lab 2 - Creating and Managing Architect Flow Menu Default Setting
      New
    • Lab 3 - Upload, Create and Manage Prompts in Architect
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    • Lab 4 - Create the initial flow and add menus for Animal Clinic
      New
    • Lab 5 - Create Reusable tasks To Manage Flow
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    • Lab 6 - Using Customer Input To Collect Data and Process It In Variable
      New
    • Lab 7 - Creating Scripts to Fetch Data from Database for Screen Popup
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    • Lab 8 - Configuring Data Action to pull data from SalesForce
      New
    • Lab 9 - Creating an In-Queue Flow to Manage Your Queue Announcement
      New
    • Lab 10 - Creating a Secure Flow to Authenticate User using Data Lookup
      New
    • Lab 11 - Creating an Outbound Call Flow in Genesys Cloud CX
      New
    • Lab 12 - Creating Inbound Email To Send Email to Agent
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    • Lab 13 - Creating Basic Scripts in Genesys Cloud CX for Screen Popup
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    • Lab 14 - Customizing Script Layout and Items
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    • Lab 15 - Creating Script and Component Template in Genesys Cloud CX
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    • Lab 16 - Working with Variables in Genesys Scripts
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    • Lab 17 - Working with Dynamic Varilables and Expression
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    • Lab 18 - Workin in String Functions with Dynamic Variables
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    • Lab 19 - Working with Literal String Functions in Genesys scripts
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    • Lab 20 - Working with Built-in variables in Genesys Scripting
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    • Lab 21 - Creating Custom Action and Change Page using Genesys Scripts
      New
    • Lab 22 - Creating Custom Action to Enable or Disable Secure Pause
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    • Lab 23 - Workign with Architect Screen Popup and Scripts
      New
  • Genesy Cloud CX API
    8Lessons · 2 hr 36 min
    • Lab 1 - Retrieve User Details from Genesys using Postman
      New
    • Lab 2 - Managing Genesys Cloud CX Users using User API
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    • Lab 3 - Creating Python Application to Obtain User Details using User API
      New
    • Lab 4 - Creating Skills Using API Explorer, Postman and Python script using Skills API Endpoint
      New
    • Lab 8 - Creating Skills Using Skill API in Genesys API Explorer
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    • Lab 5 - Creating Skills Using Skill API in Postman
      New
    • Lab 6 - Creating Skills Using Python Script
      New
    • Lab 7 - Assign Skills To An Agent using API via API Explorer
      New