Genesys Cloud CX Contact Center How To Do Lab Guide (1025-11)
A practical, step-by-step video lab series designed to help engineers and administrators master real-world tasks in Genesys Cloud CX. This guide focuses on hands-on “how-to” scenarios—covering configuration, administration, and troubleshooting—so you can quickly build skills that directly apply to daily contact center operations
$ 499.00
499.0
USD
$ 499.00
Responsible | Faisal H. Khan (CEO) |
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Last Update | 09/05/2025 |
Completion Time | 16 hours 24 minutes |
Members | 1 |
1024-11
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Free Sample Chapters4Lessons · 2 hr 3 min
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Free Preview New
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Free Preview New
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Genesys Cloud CX Implementation11Lessons · 1 hr 54 min
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Lab 1 - Getting Started with Genesys Cloud CX Organization SettingsNew
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Lab 2 - Managing User Accounts in Genesys Cloud CXNew
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Lab 3 - Creating and Customizing Admin ProfilesNew
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Lab 4 - Managing Roles and Permission for Users in GenesysNew
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Lab 5 - Creating and Managing Groups in Genesys CloudNew
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Lab 6 - Creating Profile Fileds and Assign to UsersNew
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Lab 7 - Creating document workspace to share filesNew
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Lab 8 - Trunk, Site, and Edge ConfigurationNew
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Lab 9 - Configuring On Prem Edge and IP Phone in GenesysNew
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Lab 10 - Creating DID, Extension and Default Phone SetupNew
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Lab 11 - Creating and Associate IP Phone and Make Test Calls using PureCloudNew
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Genesys Cloud CX - Contact Center Administration Lab11Lessons · 1 hr 30 min
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Lab 1 - Creating Skills and Language for AgentNew
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Lab 2 - Creating Wrap-up Code for Agent to SelectNew
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Lab 3 - Creating and Configure ACD Queues in Genesys Contact CenterNew
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Lab 4 - Using Utilization to Limit Capacity in OmnichannelNew
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Lab 5 - Creating Email Domain and Email Address To Route Calls to QueueNew
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Lab 6 - Creating Alert Rule To Notify Supervisor When Agent AwayNew
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Lab 7 - Using Performance Workspace Supervisor Manage QueueNew
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Lab 8 - Creating and Recording Prompt in Genesys Contact CenterNew
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Lab 9 - Creating and Managing Hold Music in GenesysNew
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Lab 10 - Creating ACD using Architect and IVR RoutingNew
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Lab 11 - Creating Basic Scripts in GenesysNew
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Genesys Cloud CX Arhitect Flow & Scripting Lab24Lessons · 8 hr 21 min
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Lab 1 - Creating a Basic Architecture Flow with default settingsNew
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Lab 2 - Creating and Managing Architect Flow Menu Default SettingNew
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Lab 3 - Upload, Create and Manage Prompts in ArchitectNew
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Lab 4 - Create the initial flow and add menus for Animal ClinicNew
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Lab 5 - Create Reusable tasks To Manage FlowNew
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Lab 6 - Using Customer Input To Collect Data and Process It In VariableNew
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Lab 7 - Creating Scripts to Fetch Data from Database for Screen PopupNew
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Lab 8 - Configuring Data Action to pull data from SalesForceNew
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Lab 9 - Creating an In-Queue Flow to Manage Your Queue AnnouncementNew
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Lab 10 - Creating a Secure Flow to Authenticate User using Data LookupNew
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Lab 11 - Creating an Outbound Call Flow in Genesys Cloud CXNew
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Lab 12 - Creating Inbound Email To Send Email to AgentNew
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Lab 13 - Creating Basic Scripts in Genesys Cloud CX for Screen PopupNew
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Free Preview New
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Lab 14 - Customizing Script Layout and ItemsNew
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Lab 15 - Creating Script and Component Template in Genesys Cloud CXNew
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Lab 16 - Working with Variables in Genesys ScriptsNew
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Lab 17 - Working with Dynamic Varilables and ExpressionNew
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Lab 18 - Workin in String Functions with Dynamic VariablesNew
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Lab 19 - Working with Literal String Functions in Genesys scriptsNew
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Lab 20 - Working with Built-in variables in Genesys ScriptingNew
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Lab 21 - Creating Custom Action and Change Page using Genesys ScriptsNew
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Lab 22 - Creating Custom Action to Enable or Disable Secure PauseNew
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Lab 23 - Workign with Architect Screen Popup and ScriptsNew
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Genesy Cloud CX API8Lessons · 2 hr 36 min
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Lab 1 - Retrieve User Details from Genesys using PostmanNew
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Lab 2 - Managing Genesys Cloud CX Users using User APINew
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Lab 3 - Creating Python Application to Obtain User Details using User APINew
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Lab 4 - Creating Skills Using API Explorer, Postman and Python script using Skills API EndpointNew
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Lab 8 - Creating Skills Using Skill API in Genesys API ExplorerNew
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Lab 5 - Creating Skills Using Skill API in PostmanNew
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Lab 6 - Creating Skills Using Python ScriptNew
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Lab 7 - Assign Skills To An Agent using API via API ExplorerNew
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