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Home └Genesys Cloud CX Contact Center How To Do Lab Guide (1025-11)
Genesys Cloud CX Contact Center How To Do Lab Guide (1025-11)

Genesys Cloud CX Contact Center How To Do Lab Guide (1025-11)

A practical, step-by-step video lab series designed to help engineers and administrators master real-world tasks in Genesys Cloud CX. This guide focuses on hands-on “how-to” scenarios—covering configuration, administration, and troubleshooting—so you can quickly build skills that directly apply to daily contact center operations

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Responsible Faisal H. Khan (CEO)
Last Update 09/05/2025
Completion Time 16 hours 24 minutes
Members 1
1024-11
  • Free Sample Chapters
    4Lessons · 2 hr 3 min
  • Genesys Cloud CX Implementation
    11Lessons · 1 hr 54 min
    • Lab 1 - Getting Started with Genesys Cloud CX Organization Settings
    • Lab 2 - Managing User Accounts in Genesys Cloud CX
    • Lab 3 - Creating and Customizing Admin Profiles
    • Lab 4 - Managing Roles and Permission for Users in Genesys
    • Lab 5 - Creating and Managing Groups in Genesys Cloud
    • Lab 6 - Creating Profile Fileds and Assign to Users
    • Lab 7 - Creating document workspace to share files
    • Lab 8 - Trunk, Site, and Edge Configuration
    • Lab 9 - Configuring On Prem Edge and IP Phone in Genesys
    • Lab 10 - Creating DID, Extension and Default Phone Setup
    • Lab 11 - Creating and Associate IP Phone and Make Test Calls using PureCloud
  • Genesys Cloud CX - Contact Center Administration Lab
    11Lessons · 1 hr 30 min
    • Lab 1 - Creating Skills and Language for Agent
    • Lab 2 - Creating Wrap-up Code for Agent to Select
    • Lab 3 - Creating and Configure ACD Queues in Genesys Contact Center
    • Lab 4 - Using Utilization to Limit Capacity in Omnichannel
    • Lab 5 - Creating Email Domain and Email Address To Route Calls to Queue
    • Lab 6 - Creating Alert Rule To Notify Supervisor When Agent Away
    • Lab 7 - Using Performance Workspace Supervisor Manage Queue
    • Lab 8 - Creating and Recording Prompt in Genesys Contact Center
    • Lab 9 - Creating and Managing Hold Music in Genesys
    • Lab 10 - Creating ACD using Architect and IVR Routing
    • Lab 11 - Creating Basic Scripts in Genesys
  • Genesys Cloud CX Arhitect Flow & Scripting Lab
    24Lessons · 8 hr 21 min
    • Lab 1 - Creating a Basic Architecture Flow with default settings
    • Lab 2 - Creating and Managing Architect Flow Menu Default Setting
    • Lab 3 - Upload, Create and Manage Prompts in Architect
    • Lab 4 - Create the initial flow and add menus for Animal Clinic
    • Lab 5 - Create Reusable tasks To Manage Flow
    • Lab 6 - Using Customer Input To Collect Data and Process It In Variable
    • Lab 7 - Creating Scripts to Fetch Data from Database for Screen Popup
    • Lab 8 - Configuring Data Action to pull data from SalesForce
    • Lab 9 - Creating an In-Queue Flow to Manage Your Queue Announcement
    • Lab 10 - Creating a Secure Flow to Authenticate User using Data Lookup
    • Lab 11 - Creating an Outbound Call Flow in Genesys Cloud CX
    • Lab 12 - Creating Inbound Email To Send Email to Agent
    • Lab 13 - Creating Basic Scripts in Genesys Cloud CX for Screen Popup
    • FREE - Using Customer Input To Collect Data and Process It In Variable
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    • Lab 14 - Customizing Script Layout and Items
    • Lab 15 - Creating Script and Component Template in Genesys Cloud CX
    • Lab 16 - Working with Variables in Genesys Scripts
    • Lab 17 - Working with Dynamic Varilables and Expression
    • Lab 18 - Workin in String Functions with Dynamic Variables
    • Lab 19 - Working with Literal String Functions in Genesys scripts
    • Lab 20 - Working with Built-in variables in Genesys Scripting
    • Lab 21 - Creating Custom Action and Change Page using Genesys Scripts
    • Lab 22 - Creating Custom Action to Enable or Disable Secure Pause
    • Lab 23 - Workign with Architect Screen Popup and Scripts
  • Genesy Cloud CX API
    8Lessons · 2 hr 36 min
    • Lab 1 - Retrieve User Details from Genesys using Postman
    • Lab 2 - Managing Genesys Cloud CX Users using User API
    • Lab 3 - Creating Python Application to Obtain User Details using User API
    • Lab 4 - Creating Skills Using API Explorer, Postman and Python script using Skills API Endpoint
    • Lab 8 - Creating Skills Using Skill API in Genesys API Explorer
    • Lab 5 - Creating Skills Using Skill API in Postman
    • Lab 6 - Creating Skills Using Python Script
    • Lab 7 - Assign Skills To An Agent using API via API Explorer