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Webex Contact Center Expert(free version)
Cisco WebEx Contact Center Deployment & Administration
Chapter 1.1 - Introduction to WebEx Contact Center
Chapter 1.2 - Overview of WebEx Contact Center Architecture
Chapter 2.5 - Overview of WebEx CC Skills Profile for Precision Routing
Lab 4 - Creating WxCC Flow using Collect Digit Activities
lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
Lab 1 -Overview of WebEx Control Hub and User Management for WxCC
Lab 8 - Enabling WebEx User as Contact Center Agent and Supervisor