Overview of Amazon Connect Architecture Workload

Overview of Amazon Connect Contact Center
- Introduction to Amazon Connect Overview
- Understanding Amazon Contact Center Terminology and Concepts
- Overview of Amazon Connect Architecture Workload
- Overview of Amazon Connect Architecture Deployment Models
- Overview of Amazon Connect Architecture Operational Excellence
- Overview of Amazon Connect Architecture Security Design
- Deploying Amazon Connect Cloud Contact Center
- Understanding Business Hours in Amazon Connect
- Understanding How Routing and Cross Channel Works in Amazon Contact Center
- Overview and Configuration of Amazon Connect Queue