Amazon Connect Contact Center (free version)
Dive into the world of cloud-based solutions with our concise Amazon Connect Training Video - Self Study Kit. In just a few days, you'll master setting up a full-scale virtual contact center. From implementing Text-to-Speech and Amazon Chat/Voice Bots to establishing a robust Call Center framework, this guide is your fast track to becoming an Amazon Connect Professional.
Amazon Connect Video Training
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Overview of Amazon Connect Contact Center10Lessons · 2 hr 49 min
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Overview of Amazon Connect Architecture Operational Excellence
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Overview of Amazon Connect Architecture Security Design
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Deploying Amazon Connect Cloud Contact Center
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Understanding Business Hours in Amazon Connect
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Understanding How Routing and Cross Channel Works in Amazon Contact Center
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Overview and Configuration of Amazon Connect Queue
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Amazon Connect Contact Center (full paid version)
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