Overview of Cisco WebEx CC Core Feature

Cisco WebEx Contact Center Deployment & Administration
- Overview of Cisco WebEx Contact Center
- Overview of Cisco WebEx CC Core Feature
- Overview of Cisco WebEx CC License
- Overview of Cisco WebEx CC Architecture and Connectivity
- Estimate Sizing of Trunk and Agent Requirement for Cisco WebEx CC
- Creating Various Multimedia Profile for Agents
- Creating Skills Definition and Skills Group
- Enabling WebEx User as Contact Center Agent and Supervisor
- Introduction to WxCC Flow Designer
- Creating WxCC Flow Using Queue Contact Activity