Lessons
Share Exit Fullscreen Back to course
Webex Contact Center Expert(free version)
    • Overview of Cisco WebEx Contact Center
    • Overview of Cisco WebEx CC Core Feature
    • Overview of Cisco WebEx CC License
    • Overview of Cisco WebEx CC Architecture and Connectivity
    • Estimate Sizing of Trunk and Agent Requirement for Cisco WebEx CC
    • Creating Various Multimedia Profile for Agents
    • Creating Skills Definition and Skills Group
    • Enabling WebEx User as Contact Center Agent and Supervisor
    • Introduction to WxCC Flow Designer
    • Creating WxCC Flow Using Queue Contact Activity