Genesys Cloud CX: Contact Center Administration introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. The course also provides an overview to the Genesys Cloud CX interface and presents scenarios to facilitate your understanding of the administration of a contact center.
𝐏𝐚𝐜𝐤𝐚𝐠𝐞 𝐈𝐧𝐜𝐥𝐮𝐝𝐞𝐬 (𝟏𝟎𝟎+ 𝐯𝐢𝐝𝐞𝐨 𝐥𝐚𝐛𝐬/𝐥𝐞𝐜𝐭𝐮𝐫𝐞𝐬):
☎️ - 𝐆𝐞𝐧𝐞𝐬𝐲𝐬 𝐂𝐥𝐨𝐮𝐝 𝐂𝐗 Implementation
☎️ - 𝐆𝐞𝐧𝐞𝐬𝐲𝐬 𝐂𝐥𝐨𝐮𝐝 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫 Administration
☎️ - 𝐆𝐞𝐧𝐞𝐬𝐲𝐬 𝐂𝐥𝐨𝐮𝐝 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭 & Introduction to Scripting
☎️ - 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 (coming soon)
☎️ - 𝐎𝐮𝐭𝐛𝐨𝐮𝐧𝐝 𝐂𝐚𝐦𝐩𝐚𝐢𝐠𝐧 (coming soon)
☎️ - 𝟏𝟎𝟎 𝐇𝐨𝐮𝐫𝐬 𝐋𝐚𝐛 𝐀𝐜𝐜𝐞𝐬𝐬