Genesys Cloud CX: Contact Center Administration introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. The course also provides an overview to the Genesys Cloud CX interface and presents scenarios to facilitate your understanding of the administration of a contact center.
๐๐๐๐ค๐๐ ๐ ๐๐ง๐๐ฅ๐ฎ๐๐๐ฌ (๐๐๐+ ๐ฏ๐ข๐๐๐จ ๐ฅ๐๐๐ฌ/๐ฅ๐๐๐ญ๐ฎ๐ซ๐๐ฌ):
โ๏ธ - ๐๐๐ง๐๐ฌ๐ฒ๐ฌ ๐๐ฅ๐จ๐ฎ๐ ๐๐ Implementation
โ๏ธ - ๐๐๐ง๐๐ฌ๐ฒ๐ฌ ๐๐ฅ๐จ๐ฎ๐ ๐๐จ๐ง๐ญ๐๐๐ญ ๐๐๐ง๐ญ๐๐ซ Administration
โ๏ธ - ๐๐๐ง๐๐ฌ๐ฒ๐ฌ ๐๐ฅ๐จ๐ฎ๐ ๐๐ซ๐๐ก๐ข๐ญ๐๐๐ญ &ย Introduction to Scripting
โ๏ธ - ๐๐ฎ๐๐ฅ๐ข๐ญ๐ฒ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ &ย ๐๐๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐ ๐๐ง๐ ๐๐ง๐๐ฅ๐ฒ๐ญ๐ข๐๐ฌย (coming soon)
โ๏ธ - ๐๐ฎ๐ญ๐๐จ๐ฎ๐ง๐ ๐๐๐ฆ๐ฉ๐๐ข๐ ๐งย (coming soon)
โ๏ธ - ๐๐๐ ๐๐จ๐ฎ๐ซ๐ฌ ๐๐๐ ๐๐๐๐๐ฌ๐ฌ