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Amazon Connect Video Training (3024-01)

Amazon Connect Video Training (3024-01)

Dive into the world of cloud-based solutions with our concise Amazon Connect Training Video - Self Study Kit. In just a few days, you'll master setting up a full-scale virtual contact center. From implementing Text-to-Speech and Amazon Chat/Voice Bots to establishing a robust Call Center framework, this guide is your fast track to becoming an Amazon Connect Professional. 

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Responsible Faisal H. Khan (CEO)
Last Update 04/22/2025
Completion Time 1 day 19 hours 45 minutes
Members 2
1024 Amazon Connect Video Training
    • Chapter 1 - Introduction to AWS Connect Part 1
      Free Preview New
    • Chapter 1 - Introduction to AWS Connect Part 2
      Free Preview New
    • Chapter 2 - Amazon AWS Connect Architecture - Part 1
      Free Preview New
    • Chapter 2 - Amazon AWS Connect Architecture - Part 2
      Free Preview New
    • Chapter 2 - Amazon AWS Connect Architecture - Part 3
      Free Preview New
    • Chapter 3 - Setting up your first AWS Connect Cloud Contact Center
      New
    • Chapter 4 - Overview and Configuration of Amazon AWS Contact Flow
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    • Chapter 5 - Creating Flow Module to Manage Contact Flow
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    • Chapter 6 - Managing Prompts in Amazon AWS Connect with Poly, S3 and SSML
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    • Chapter 7 - Managing Transfer in Amazon AWS Connect
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    • Chapter 8 - Overview of Amazon AWS Connect Rule
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    • Chapter 9 - Basic Overview of Amazon Lex
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    • Chapter x10 - Creating Amazon Connect Customer Profile
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    • Chapter x11 - AWS Connect Queues and Routing Profiles Lab
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    • Chapter x12 - Building ChatBot using Amazon Lex For Connect
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    • Chapter x13 - Creating AWS Connect Contact Flow with Lex Bot
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    • Chapter x14 - Creating CloudWatch Logs for Amazon Lex Bot activity
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    • Chapter x15 - Integrating Amazon Connect with DynamoDB and Lambda
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    • Chapter x16 - Amazon Connect Lambda Integration - Pull Records from Database
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    • Chapter x17 - Amazon Connect Store Customer Input and Authenticate Client
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    • Chapter x18 - How to use Check and Set Contact Attributes with Lambda Functions
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    • Chapter x19 - Creating Contact Flow with Routing Priority and age time
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    • Chapter x20 - Managing Agent Status and Security Profile
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    • Chapter x21 - Creating Amazon Connect Flow for Call Recording
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  • Lab Guide
    7Lessons · 1 day 12 hr 35 min
    • Day 1 Lab Guide - Amazon Connect contact Center
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    • Day 2 - Lab Guide - Amazon Connect contact Center
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    • Day 3 - Lab Guide - Amazon Connect Chat
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    • ACWS_UniBot-Version-1-LexJson.zip
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    • amazon-connect-workshop-stack.yml
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    • Day 4 - Salesforce CTI Adapter integration with Amazon Connect Lab
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    • Amazon Connect Tasks Lab
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  • Practice Test
    5Lessons ·
  • Exams and Certifications
    2Lessons ·
    • Certificate of Completion
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    • Amazon Connect Fundamental
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