Home └Cisco UCCE Training Video with CVP​ (3024-07)
Cisco UCCE Training Video with CVP​ (3024-07)

Cisco UCCE Training Video with CVP​ (3024-07)

Master Cisco UCCE and PCCE with our concise Video Training. Perfect for both beginners and experts, this program delivers key skills to deploy, manage, and optimize Cisco contact center solutions. Learn call routing, scripting, agent management, and more, and become proficient in UCCE and PCCE quickly and effectively. Your path to contact center mastery starts here

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Responsible Faisal H. Khan (CEO)
Last Update 04/22/2025
Completion Time 1 day 18 hours 29 minutes
Members 2
1024 Cisco UCCE Video Training
  • Cisco UCCE Deployment
    26Lessons · 6 hr 33 min
    • Chapter 01 - Introduction to UCCE 11.5 and CVP Bootcamp
      Free Preview New
    • Chapter 02 - Architecture of Cisco Contact Center Enterprise
      Free Preview New
    • Chapter 03 - Design Consideration
      Free Preview New
    • Chapter 04 - Deployment Model
      Free Preview New
    • Chapter 05 - Central Controller
      Free Preview New
    • Chapter 06 - Preparing and Installing Cisco UCCE Software
      New
    • Chapter 07 - Organizational Units in Active Directory and Web Setup
      New
    • Chapter 08 - Unified CCE Central Controller – Logger
      New
    • Chapter 09 - Unified CCE Central Controller – Router
      New
    • Chapter 10 - Agent Desk Settings and VRU Type
      New
    • Chapter 11 - Peripheral Gateway PG and CTI Server
      New
    • Chapter 12 - Routing Client
      New
    • Chapter 13 - Skill Target Sub System
      New
    • Chapter 14 - UCCE Call Flow with CVP
      New
    • Chapter 15 - Call Routing Post Route from CUCM Call Flow using UCCX
      New
    • Chapter 16 - Scripts Editor and Basic Scripting
      New
    • Chapter 16 - Scripts Editor and Basic Scripting
      New
    • Chapter 17 - Basic Administrative Scripts
      New
    • Chapter 18 - Basic Scripting with Call Variables
      New
    • Chapter 19 - Overview of Cisco Unified CVP
      New
    • Chapter 20 - Configuring VXML Gateway for UCCE and CVP
      New
    • Chapter 21 - Creating Network VRU Scripts and CVP Microapp
      New
    • Chapter 22 - Creating UCCE Scripts with CVP
      New
    • Chapter 23 - Installation and Configurations of Cisco Finesse 11.5
      New
    • Chapter 24 - Overview and Installation of Cisco Unified Intelligent Center with Live Data 11.5
      New
    • Chapter 25 - Configuration of Cisco CUIC Reporting 11.5
      New
  • Cisco UCCE/PCCE Advanced Deployment
    25Lessons · 6 hr 18 min
    • 1. Preparing Servers for Cisco PCCE Deployment
      Free Preview New
    • 2. Deploying Cisco Package UCCE Scripts
      Free Preview New
    • 3. Understanding PUCCE Component and its Configurations
      Free Preview New
    • 4. Getting Started with Package CCE 12 SPOG
      Free Preview New
    • 5. Initializing the VVB and Add Triggers
      Free Preview New
    • 6. Integrating Package UCCE with CUCM with Trunk to CVP
      New
    • 7. Deploying and Customized CVP and VVB Settings for PCCE
      New
    • 8. Setting up Network VRU and ECC Variables
      New
    • 9. CVP Routing Client - Routing Calls via CVP to PCCE
      New
    • 10. Creating Agent and Supervisor with Skills Group
      New
    • 11 - Managing Agent and parameters in Cisco Unified PCCE 12
      New
    • 12. Managing Supervisor and Its parameters in Cisco Unified PCCE
      New
    • 13. Bulk Import - Understanding Agent Create and Update
      New
    • 14. Built Import Understanding Dialed Number Content File
      New
    • 15. Bulk Import - Understanding Call Type Content File Template
      New
    • 16. Managing and Configuring Teams with resources in Package UCCE
      New
    • 17. Managing and Creating Skills Group in Package UCCE
      New
    • 18. Managing Attributes for Agent for Precision Routing
      New
    • 19. Creating Precision Queue and Mapping Attributes
      New
    • 20. Creating and Managing Department and Relationship with Global Objects
      New
    • 21. Call Routing Setting Part 1 - Media Routing Domain and Dial Number
      New
    • 22. Call Routing Setting Part 2 - Understanding Route Pattern and Locations
      New
    • 23. Call Routing Setting Part 3 - Call Type and ECC Variables
      New
    • 24. Call Routing Setting Part 4 - Understanding and Configuring IVR Settings
      New
    • Chapter 22 - Creating your own local Decision Element using Java API with Parame
      New
  • Cisco UCCE/PCCE Administration & Troubleshooting
    37Lessons · 5 hr 36 min
    • 1 – Overview of Cisco UCCE Administration Tools
      Free Preview New
    • 2 – Getting started with Agent Desk Settings
      Free Preview New
    • 3 – Prepare and Configuring Network VRU for CVP
      Free Preview New
    • 4 – Preparing and Configuration Services and Skills Groups
      New
    • 5 - Creating Agent, Supervisor and Team Lists
      New
    • 6 – Configure PG for IP IVR (UCCX)
      New
    • 7 – Creating Network Trunk and Trunk Group for IP IVR
      New
    • 8 - Configuring PG For Cisco Unified CM
      New
    • 9 – Defining Agent Target Rule and Device Target
      New
    • 10 - Defining Enterprise Skills Group to Route calls to agent from Multiple CM Clusters
      New
    • 11 – Setting Limit on Number of Skills group per agent
      New
    • 12 – Creating Precision Queues – Attributes and Assign it to Agent
      New
    • 13 – Creating Precision Queues and Rules to select Agent
      New
    • 14 – Creating SCRIPT for Precision Queue and Testing calls
      New
    • 15 - Modifying Agent Target Rule for CVP Routing Client
      New
    • 16 - Configuring CVP To Work with VXML Gateway and UCCE Server
      New
    • 18 - Creating ECC Variable For UCCE Scripts to support CVP Call
      New
    • 19 - Creating Network VRU Scripts
      New
    • 20 - Developing a basic call center script for UCCE with CVP
      New
    • 21 - Schedule and Test Cisco UCCE Script with Agent Online
      New
    • 22 - Configure Network VRU with Label
      New
    • 23 - Configuring Redundant Finesse Server
      New
    • 24 - Configuring Finesse with Varieable, Phone Book, Reason Code and Team
      New
    • 26 - Routing Calls to Multiple Skills Group From Different CUCM Cluster using Enterprise Skills Group Node
      New
    • 27 - Integrating CUIC Reporting Server with UCCE and LDAP User
      New
    • 28 - Configuring Cisco CUIC Reporting For Cisco UCCE Real Time and Historial Database
      New
    • 29 – Outbound Dialer (SCCP)– Preparing Logger for Outbound dialer
      New
    • 30 – Outbound Dialer – Configuring PG for CUCM Agent Cluster
      New
    • 31 – Outbound Dialer – Configuring Dialer Component in ICM
      New
    • 32 – Outbound dialer – Network VRU and Media Routing PG
      New
    • 33 – Outbound dialer – Creating Skills Group and Dial Number
      New
    • 34 – Outbound dialer – Ensure Time and ECC Variable Configured
      New
    • 35 – Outbound Dialer – Ensure LoggerA outbound dialer is enable
      New
    • 36 – Outbound Dialer – Dialer Component on PG
      New
    • 37 – Outbound Dialer – Modify The Media Routing with Dialer
      New
    • 38 – Outbound Dialer – Verification of Outbound Component
      New
    • 39 – Outbound Dialer – Modify Local Static Route Files
      New
  • Cisco UCCE/PCCE Advanced Scripting
    21Lessons · 4 hr 40 min
    • 1 - Introduction to Script Editor
      Free Preview New
    • 2 - Call Type Contact Data and Scripting
      Free Preview New
    • 3 - Categorizing Contacts
      Free Preview New
    • 4 - Selecting Routing Targets
      New
    • 5 - Network VRUs
      New
    • 6 - Variable and Formula
      New
    • 7 - UCCE Scripting with Call Variables
      New
    • 8 - Scripting with External Database
      New
    • 9 - UCCE Basic Administrative Scripts
      New
    • 10 - Creating Basic UCCE Scripts
      New
    • 11 - Comment and Monitoring UCCE Scripts
      New
    • 12 – Routing calls to different scripts based on Call Type and Prefix Match
      New
    • 13 – Routing Call Based on CLID and Dialed Number
      New
    • 14 - Requalify Call Type - Routing calls to another scripts
      New
    • 15 – Use GotoScript to route calls to different scripts
      New
    • 16 – Creating Time of Day Routing
      New
    • 17 – Distribute call load using Percentage Allocation
      New
    • 18 – Routing Calls using Skills Group using LAA Method
      New
    • 19 – Routing calls to Services using Service Node
      New
    • 20 - Cisco UCCE Adv Scripting Lab 14
      New
    • 21 - Cisco UCCE Adv Scripting Lab 13
      New
  • Cisco UCCE/PCCE Troubleshooting
    25Lessons · 4 hr 19 min
    • Lab 1 - Introducing to Cisco UCCE Troubleshooting Utilities
      Free Preview New
    • Lab 2 - Preparing and Configuring RTMT To Troubleshoot UCCE and CVP
      Free Preview New
    • Lab 3 - Learn to using Unified System CLI to troubleshoot UCCE
      Free Preview New
    • Lab 4 - Using RTTEST command to troubleshoot UCCE Platform
      New
    • Lab 5 - How to use Dumplog to analyst Logs
      New
    • Lab 6 - Using OPCTest Command to See PG Status
      New
    • Lab 7 - Using OPCTest To List Calls and Identify particular calls
      New
    • Lab 8 - Using OPCTest Utility to gather Agent Statistic
      New
    • Lab 9 Troubleshooting Cisco UCCE Call Flow
      New
    • Lab 10 - Learn To Isolate Switch Leg Issues for UCCE and CVP
      New
    • Lab 11 - Learn To Isolate VRU Leg for UCCE and CVP
      New
    • Lab 12 - Learn How To Isolate Subsequent Warm Transfer Fault
      New
    • Lab 13 - Utility - How to run EMSMON Uility
      New
    • Lab 14 - Troubleshooting Shutdown Error for Router
      New
    • Lab 15 - Learn to Troubleshoot Finnese Out Of Service Issue
      New
    • Lab 16 - How to Set Trace Settings and Log Collection
      New
    • Lab 17 - How To Set Trace and Log Collections on Cisco Finesse
      New
    • Lab 18 - Setup Trace Settings and Log Collection on CVP
      New
    • Lab 19 - Setting Trace and Logs Collection for Virtualized Voice Browser
      New
    • Lab 20 - Utility – Troubleshooting using EMSMON Agent PG Not Active
      New
    • Lab 21 - Troubleshoting UCCE - Client gets fast busy when dialed DN
      New
    • Lab 22 - Troubleshoot UCCE Call - Gateway Not Found - Customer calls are failing every now
      New
    • Lab 23 - Call Fails with Error Message Not Found, GW Call using SURV TCL Flag
      New
    • Lab 24 - Troubleshooting Calls – Agent Reserve But Call Is Not Connected
      New
    • Lab 25 - The device associated with that extension or dial number invalid - Part 1
      New
  • Cisco CVP Deployment
    10Lessons · 2 hr 20 min
    • Chapter 1 Overview of Cisco Unified CVP
      Free Preview New
    • Chapter 2 Cisco Unified CVP Native Component
      Free Preview New
    • Chapter 3 Overview of Cisco Unified CVP Non-Native Component
      New
    • Chapter 4 Installation and Configuration
      New
    • Chapter 5 Getting Started Using Operation Console
      New
    • Chapter 6 Functional Deployment
      New
    • Chapter 7 Deployment Model - CVP VXML Standalone
      New
    • Chapter 8 Deployment Model - Call Director
      New
    • Chapter 9 Deployment Model - VRU Model
      New
    • Chapter 10 Deployment Model - Comprehensive Model
      New
  • Cisco CVP Call Studio Scripting
    26Lessons · 9 hr 3 min
    • Chapter 1.0 - Overview of Cisco Unified Call Studio - Lecture
      Free Preview New
    • Chapter 2.0 - Getting Started with Creating Basic Application
      Free Preview New
    • Chapter 3.0 - Overview of Elements View
      Free Preview New
    • Chapter 4.0 - Integrating Cisco Unified ICM Scripts with Cisco CVP Call Studio Scripts
      New
    • Chapter 5.0 - My First Integrated Service Application
      New
    • Chapter 6.0 - Subdialog Element
      New
    • Chapter 7.0 - Audio Element and its settings
      New
    • Chapter 8.0 - Decision Element and Its settings
      New
    • Chapter 9.0 - Creating basic Text To Speech Scripts with TTS Server
      New
    • Chapter 10 - Creating Menu Driven Application with TTS and Audio Files
      New
    • Chapter 11 - Overview of Number Capture Element
      New
    • Chapter 12 - Overview of Record Element and Configurations
      New
    • Chapter 13 - Overview Database Element and Its Configurations
      New
    • Chapter 14 - Overview of Call Studio - Session API
      New
    • Chapter 15 - Cisco CVP Java Class - Call Start Action and Call End Action
      New
    • Chapter 16 - Creating CVP Scripts with a Java Class Standard Action and Decission Element
      New
    • Chapter 17 - Creating Cisco CVP Call Studio Script with Mathmatical Expression
      New
    • Chapter 18 - Create a Standard Action Element using Java API
      New
    • Chapter 19 - Creating a Decission Action Element using Java API
      New
    • Chapter 20 - Creating your own local Action Element using Java API with Customized Parameter
      New
    • Chapter 21 - Creating your own local Decision Element using Java API with Customized Parameter
      New
    • Chapter 22 - Creating your own local Decision Element using Java API with Parame
      New
    • Chapter 23 - How to manage large Cisco Call Studio Scripts using Page and Page Connector
      New
    • Chapter 24 - Creating Customized Parameter for Custom VoiceElement
      New
    • Chapter 25 - Overview of Google Dialogflow and CVP Integration
      New
    • Chapter 26 - Cisco CVP DialogFlow - Preparing Google Cloud For CVP Virtual Agent
      New
  • Lab Guides
    1Lessons · 2 hr 40 min
  • Exams and Certifications
    2Lessons · 1 hr
    • Day 1 Assessment - Quiz
      New 10 xp
    • Cisco Unified Contact Center Enterprise
      New