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Home └Cisco Webex Contact Center Essentials Labs (4024-01)
Cisco Webex Contact Center Essentials Labs (4024-01)

Cisco Webex Contact Center Essentials Labs (4024-01)

Elavate Your IT career with our Cisco Webex Contact Center Deployment Training Video. Learn to deploy, configure, and manage Webex solutions with expert-led tutorials. Ideal for IT pros seeking to master cloud contact center technology.

Regular $899

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Private Course
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Responsible Faisal H. Khan (CEO)
Last Update 09/02/2025
Completion Time 13 hours 28 minutes
Members 1
  • Free Sample Chapters
    3Lessons · 1 hr 52 min
  • WebEx Contact Center Administration Video Lab
    9Lessons · 1 hr 45 min
    • Lab 1 -Overview of WebEx Control Hub and User Management for WxCC
    • Lab 2 - Explore The Contact Center Management Portal and Control Hub
    • Lab 3 - Creating User Profile to Assign Rights to Agents and Users
    • Lab 4 - Creating Agent Profile to Control Features Available to Agent
    • Lab 5 - Creating Various Multimedia Profile for Agents
    • Lab 6 - Creating Skills Definition and Skills Group
    • Lab 7 - Create Sites and Capacity or Agent Base Teams
    • Lab 8 - Enabling WebEx User as Contact Center Agent and Supervisor
    • Lab 9 - Creating Entry Point, Dial Number and Queue
  • WebEx Contact Center Scripting - Flow Designer
    26Lessons · 9 hr 51 min
    • Lab 1 - Introduction to WxCC Flow Designer
      Preview
    • Lab 2 - Creating WxCC Flow using Play Music Activity
      Preview
    • Lab 3 - Creating WxCC Flow Using Play Message with Static Audio and Google TTS
      Preview
    • Lab 4 - Creating WxCC Flow using Collect Digit Activities
      Preview
    • Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR Application
    • Lab 6 - Creating WxCC Flow Using Blind Transfer Activity
    • Lab 7 - Creating WxCC Flow Using Queue Contact Activity
    • lab 8 - Creating WxCC using Get Queue Info and Build Queue Loop
    • Lab 9 - Creating WxCC Flow Using Advanced Queue Info Activities
    • Lab 10 - Creating WxCC Flow Using Escalate Call Distribution Activity
    • Lab 11 - Creating WxCC Flow Using Queue to Agent Activities
    • Lab 12 - Building A Flow with Customized Music on Hold with loop
    • Lab 13 - Creating a Loop and Loop Counter in WebEx CC Flow to control loop
    • Lab 14 - Creating a Flow to Give User OptOut Option in Music on Hold
    • Lab 15 - Using HTTP Request To Fetech Data From External Source
    • Lab 16 - Using HTTP Request to Select Language Based on User Preference
    • Lab 17 - Building Menu and Menu Choice Using HTTP Request and JSON file
    • Lab 18 - Custom HTTP Connector with Authentication Fetech data from Genesys Cloud CX
    • Lab 19 - Integrate Cisco WebEx CC with SalesForce For Agent Desktop Integration
    • Lab 20 - Integrating Cisco WebEx Contact Center with Microsoft Dynamic 365 CRM
    • Lab 21 - Configure Webex Contact Center Queue Overflow with Cascading Teams and Skill Relaxation
    • Lab 22 - Using WebEx CC HTTP Request Response Code To Validate API Request
    • Lab 23 - Integrating WebEx CC via HTTP API with Amazon AWS Lambda and DynamoDB
    • Lab 24 - Formatting WebEx CC Varilable Data with Pebble Template - Abbreviate
    • Lab 25 - Formatting WebEx CC Varilable Data with Pebble Template - Date and Time
    • Lab 26 - Formatting WebEx CC Varilable Data with Pebble Template - Slicing Phone Number