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Genesys Cloud CX Contact Center Essentials Labs (4024-02)

Genesys Cloud CX Contact Center Essentials Labs (4024-02)

A practical, step-by-step video lab series designed to help engineers and administrators master real-world tasks in Genesys Cloud CX. This guide focuses on hands-on “how-to” scenarios—covering configuration, administration, and troubleshooting—so you can quickly build skills that directly apply to daily contact center operations

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Responsible Faisal H. Khan (CEO)
Last Update 09/03/2025
Completion Time 16 hours 24 minutes
Members 32
  • Free Sample Chapters
    4Lessons · 2 hr 3 min
  • Genesy Cloud CX API
    8Lessons · 2 hr 36 min
    • Lab 1 - Retrieve User Details from Genesys using Postman
    • Lab 2 - Managing Genesys Cloud CX Users using User API
    • Lab 3 - Creating Python Application to Obtain User Details using User API
    • Lab 4 - Creating Skills Using API Explorer, Postman and Python script using Skills API Endpoint
    • Lab 8 - Creating Skills Using Skill API in Genesys API Explorer
    • Lab 5 - Creating Skills Using Skill API in Postman
    • Lab 6 - Creating Skills Using Python Script
    • Lab 7 - Assign Skills To An Agent using API via API Explorer