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Genesys Cloud CX Contact Center How To Do Lab Guide (1025-11)

Genesys Cloud CX Contact Center How To Do Lab Guide (1025-11)

A practical, step-by-step video lab series designed to help engineers and administrators master real-world tasks in Genesys Cloud CX. This guide focuses on hands-on “how-to” scenarios—covering configuration, administration, and troubleshooting—so you can quickly build skills that directly apply to daily contact center operations

499.00
499.0 USD 499.00
499.00
Responsible Faisal H. Khan (CEO)
Last Update 09/05/2025
Completion Time 16 hours 24 minutes
Members 1
1024-11
  • Free Sample Chapters
    4Lessons · 2 hr 3 min
  • Genesy Cloud CX API
    8Lessons · 2 hr 36 min
    • Lab 1 - Retrieve User Details from Genesys using Postman
    • Lab 2 - Managing Genesys Cloud CX Users using User API
    • Lab 3 - Creating Python Application to Obtain User Details using User API
    • Lab 4 - Creating Skills Using API Explorer, Postman and Python script using Skills API Endpoint
    • Lab 8 - Creating Skills Using Skill API in Genesys API Explorer
    • Lab 5 - Creating Skills Using Skill API in Postman
    • Lab 6 - Creating Skills Using Python Script
    • Lab 7 - Assign Skills To An Agent using API via API Explorer