Genesys Cloud CX Contact Center How To Do Lab Guide (4024-02)
A practical, step-by-step video lab series designed to help engineers and administrators master real-world tasks in Genesys Cloud CX. This guide focuses on hands-on “how-to” scenarios—covering configuration, administration, and troubleshooting—so you can quickly build skills that directly apply to daily contact center operations
Private Course
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Responsible | Faisal H. Khan (CEO) |
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Last Update | 09/03/2025 |
Completion Time | 16 hours 24 minutes |
Members | 25 |
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Free Sample Chapters4Lessons · 2 hr 3 min
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Preview
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Genesy Cloud CX API8Lessons · 2 hr 36 min
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Lab 1 - Retrieve User Details from Genesys using Postman
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Lab 2 - Managing Genesys Cloud CX Users using User API
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Lab 3 - Creating Python Application to Obtain User Details using User API
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Lab 4 - Creating Skills Using API Explorer, Postman and Python script using Skills API Endpoint
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Lab 8 - Creating Skills Using Skill API in Genesys API Explorer
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Lab 5 - Creating Skills Using Skill API in Postman
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Lab 6 - Creating Skills Using Python Script
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Lab 7 - Assign Skills To An Agent using API via API Explorer
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