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Genesys Contact Center Training (2024-11)

Genesys Contact Center Training (2024-11)

Genesys Cloud CX: Contact Center Administration introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. The course also provides an overview to the Genesys Cloud CX interface and presents scenarios to facilitate your understanding of the administration of a co​ntact center. After completing this course, you should be equipped to implement Genesys Cloud CX: Contact Center within your organization at a basic level. 

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1899.0 USD $ 1,899.00
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Responsible Faisal H. Khan (CEO)
Last Update 02/09/2024
Completion Time 20 hours 21 minutes
Members 29
Platinum-X 2024
  • Genesys Contact Center Scripting Lecture
    10Lessons · 2 hr 11 min
    • Chapter 1 - Introduction Genesys Scripting
      Free Preview
    • Chapter 2 - Navigating Through Genesys Script Workspace
    • Chapter 3 - Navigating Through Genesys Scripts Workspace Part 2
    • Chapter 4 - Creating a Basic Outbound Script With Contact List
    • Chapter 5 - Features of Genesys Script Management
    • Chapter 6 - Working with Static and Dynamic Variable in Scripts
    • Chapter 7 - Using Action Button to define task or work in Scripts
    • Chapter 8 - Invoking Secure Flow To Collect Sensitive Information
    • Chapter 9 - Configure Action Button for Agent to Agent Transfer in Scripts
    • Chapter 10 - Manage Scripts to Update Outbound Contact LIst by Agent
  • Genesys Contact Center Scripting Video Lab
    8Lessons · 1 hr 47 min
    • Lab 1 - Creating Basic Scripts in Genesys CC
    • Lab 2 - Customizing Script Layout and Items
    • Lab 3 - Creating Script and Component Template in Genesys CC
    • Lab 4 - Working with Variables in Genesys Scripts
    • Lab 5 - Working with Dynamic Varilables and Expression
    • Lab 6 - Workin in String Functions with Dynamic Variables
    • Lab 7 - Working with Literal String Functions in Genesys scripts
    • Lab 8 - Working with Built-in variables in Genesys Scripting