Microsoft Dynamics 365 Contact Center with Co-Pilot AI Agent e-Learning (4024-05)
Learn how to design, configure, and manage Microsoft Dynamics 365 Contact Center enhanced with Co-Pilot AI. This hands-on e-learning program guides you through intelligent automation, AI-driven agent assistance, and real-world contact center scenarios to boost productivity, streamline workflows, and deliver exceptional customer experiences
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Responsible | Faisal H. Khan (CEO) |
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Last Update | 09/03/2025 |
Completion Time | 2 hours 41 minutes |
Members | 5 |
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Deploying Microsoft Dynamic 365 Contact Center Study kit7Lessons · 2 hr 41 min
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Free Preview New
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Chapter 3 - Deploying Voice Channel in Microsoft Dynamic 365 Contact Center - Queues and Routing RulesNew
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Chapter 4 - Setting up Basic Contact Center with Microsoft Dynamic 365 for inbound callNew
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Chapter 5 - Basic Overview of Historical Report and Insigh of MS Dynamic 365 Contact CenterNew
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Chapter 6 - Deploying SMS in Microsoft Dynamic 365 Contact Center using Twilio AccountNew
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Under development. - More vidoes coming soon9Lessons ·
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Coming Soon - Use Multilingual Voice Agents with IVR in Dynamics 365 Contact CenterNew
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Coming Soon - Design a Copilot Studio voice agent rule manager for real-time changes to Dynamics 365 Contact Center IVRNew
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Coming Soon - Create custom experiences for service representatives with agent experience profiles in Customer ServiceNew
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Coming Soon - Create smart assist solutions in Contact Center for Dynamics 365 Customer ServiceNew
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Coming Soon - Configuring Microsoft Dynamic 365 CC Co-Pilot Ai Agent - FlowsNew
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Coming Soon - Configuring Microsoft Dynamic 365 CC Co-Pilot Ai Agent - TriggersNew
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Coming Soon - Configuring Microsoft Dynamic 365 CC Co-Pilot Ai Agent - Choosing AI ModelsNew
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Coming Soon - Configuring Microsoft Dynamic 365 CC Co-Pilot Ai Agent - KnowledgebaseNew
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20+ Chapters to Be Added.New
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